Lunds Car Parts

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Car was abandoned at my shopCustomer had ample time to pick it up and never didWe don't have storage room so it was impounded Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated before in the previous message we spoke on me getting the money together from my job with my pay check the car was at his shop for a little under two weeks and not once did he call me or write me a letter via mail as he stated telling me come pick up the car or it needs to be moved and still to this day has not tried contacting me telling me the car was no longer on his property so as I requested I want them to pay for my car to be out the impound I was more than able and willing to come pick up the car from his shop if proper notice was giving to me I had to report my car stolen to be able to find out where it was with blaine officers and they also stated that the car shop was supposed contact me and a week and half is not a proper time to have a car towed off property especially if I was planning on getting it fixed and again it was no contact from them than and still to this day so all I want is my car paid for by them out the impound and towed to my house hopefully we can resolve it here or else I will have to take it too civil court Final Business Response / [redacted] (4000, 9, 2016/01/07) */ Sorry he feels this wayIn the conversation I had on the phone after his car was impounded he thought Mike (the dealer he got the car from) had his carHe obviously didn't care enough to know what was going onHe had more than weeks to get the car and didn't get itHe knows where the car is atGo get the car before he loses itStorage adds up every dayIf he was concerned about his car it would not still be in the impound

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ I wasn't made aware of the issue to correct it until many weeks after it was repairedI didn't have the option to fix the problem Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Due to the negligency of the repair shop I was driving home from work at the HHH terminal where I work and where the tires snapped off was in savage, MN and the repair shop is in blaine, MN and I did notify the repair shop and they told me that they couldnt help me until the following day and I had to call out of work just to get it fixed at goodyear in savage,MN Final Business Response / [redacted] (4000, 9, 2015/10/13) */ Was never made aware, never seen any paperworkNever seen any old partsStill has original tire and wheel on itThere is no evidence on the car of a wheel falling offWhen a wheel falls off it damages the fenderCar currently has wheel studs missing on the front right wheel and a headlight smashed outI would suggest if safety is a concern he should replace those items

Initial Business Response /* (1000, 5, 2015/10/02) */
I wasn't made aware of the issue to correct it until many weeks after it was repaired. I didn't have the option to fix the problem.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
Due to the negligency of the repair shop I was driving home from work at the HHH terminal where I work and where the tires snapped off was in savage, MN and the repair shop is in blaine, MN and I did notify the repair shop and they told me that they couldnt help me until the following day and I had to call out of work just to get it fixed at goodyear in savage,MN
Final Business Response /* (4000, 9, 2015/10/13) */
Was never made aware, never seen any paperwork. Never seen any old parts. Still has original tire and wheel on it. There is no evidence on the car of a wheel falling off. When a wheel falls off it damages the fender. Car currently has 2 wheel studs missing on the front right wheel and a headlight smashed out. I would suggest if safety is a concern he should replace those items.

Initial Business Response /* (1000, 5, 2016/01/06) */
Car was abandoned at my shop. Customer had ample time to pick it up and never did. We don't have storage room so it was impounded.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
As stated before in the previous message we spoke on me getting the money together from my job with my pay check the car was at his shop for a little under two weeks and not once did he call me or write me a letter via mail as he stated telling me come pick up the car or it needs to be moved and still to this day has not tried contacting me telling me the car was no longer on his property so as I requested I want them to pay for my car to be out the impound I was more than able and willing to come pick up the car from his shop if proper notice was giving to me I had to report my car stolen to be able to find out where it was with blaine officers and they also stated that the car shop was supposed contact me and a week and half is not a proper time to have a car towed off property especially if I was planning on getting it fixed and again it was no contact from them than and still to this day so all I want is my car paid for by them out the impound and towed to my house hopefully we can resolve it here or else I will have to take it too civil court
Final Business Response /* (4000, 9, 2016/01/07) */
Sorry he feels this way. In the conversation I had on the phone after his car was impounded he thought Mike (the dealer he got the car from) had his car. He obviously didn't care enough to know what was going on. He had more than 2 weeks to get the car and didn't get it. He knows where the car is at. Go get the car before he loses it. Storage adds up every day. If he was concerned about his car it would not still be in the impound.

Initial Business Response /* (1000, 5, 2015/10/15) */
We refunded the money for the part without hesitation. We do not cover any labor expenses. The error should've been caught when the installer compared our part and part number with the one from the vehicle.

Initial Business Response /* (1000, 7, 2015/07/27) */
Engine was out of warranty when I was contacted. I offered a full refund to help him out if the engine was delivered to me by July 15th. Buyer didn't want to select that option.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/27) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
I didnt agree to that because I had a exttra 800 dollars invested in the engine to get it running n the amount it cost to install n id have the cost to pull it n ship it back. N all they would refund is the original cost 1200. Even though the warrent was off it was a junk engine with a broke timing chain. They advertised it as a tested engine that ran they lied n false advertised.
Final Business Response /* (4000, 11, 2015/08/04) */
We ran the engine before it was pulled. The truck drove into the shop. We have done our job by offering to refund the cost of the engine after the warranty was up. My understanding was there possibly some incompetence with the original mechanic that worked on his truck and had to bring in another one.