Luppino Antiques Inc

Complaint: ***
I am rejecting this response because:Yes, $is what I lost on my deposit due to negligence and vengeful and spiteful conduct from the Daewoo Materials managerI tried for over a year almost weekly to get the remoteI tried to get it fixed on occasions for $totalAfter every week I finally got one lady to send the remote, and the Daewoo Manager stopped it and sent it back once he realized it - I SENT EDMUNDO GORIS THE UPS TRACK NUMBERUnfortunately, that was the only number of ANY kind I ever had from DAEWOOThey did not know how to receive money online from a credit card number from June to about March They never did any transactions online that could be recordedI did not know how they could actually be in businessI DO NOT SEE A GAP HERE EXCEPT IN DAEWOO BUSINESS INTEGRITY!1a$is what Daewoo cost me from felonious business actionsI do not know what it cost to buy itI do know it supposedly used about $70/month electrical costs only being on half the timeLiability from negligence and cost of unit are entirely different accounting ledger activities(ASK YOUR BOSS WHAT THAT MEANS *** *** FROM DAEWOO.)Yes, to save $200, I tried to get the remote fixed on different occasions when DAEWOO neglected to send me a remote from June to about December when I tried to get the remote repairedTHEY COULD NOT FIX IT DUE TO NEEDING A CIRCUIT BOARDIt was the only repair service, a guy working at an electronics shop I could findTHEY DID NOT GET IT FIXED!2aI COULD NOT GET IT FIXEDTHE LANDLORD HAD THE OLD BROKEN REMOTEHE DID NOT GIVE ME MY DEPOSITCOMPRENDE" *** *** at DAEWOO?I am not claiming hourly costs, but just saying that I spent an hour almost every week, calling, emailing, or trying to get Revdex.com to help me with this DAEWOO RIP OFFAgain, I am not claiming anything but illustrating that I used approximately $calling cards during this period of which my valuable time going to acupuncture graduate school was most importantBeing led astray on wild endless chases until today, one and a half later, has led no whereI knew when *** ***, the DAEWOO representative started edging towards negligently going away from rectifying this matter that it was leading to where it has: FRAUD! *** *** and DAEWOO NEVER intended to rectify NOT SENDING MY REMOTE UP TO TODAY, one and a half years later and rectifying the untimely interactions that occurred to my detriment.DAEWOO cost me $rent deposit, $repair costs, and $for a remote I paid for and never receivedTHE ONLY DOCUMENTATION I HAD WAS THE UPS NUMBER which I sent *** *** at DAEWOOYes, the true cost to me was way, way more; but I have not seen anything but fraudulent lip service from underpaid and undereducated DAEWOO help to this day.*** *** of DAEWOO is par for all the other scared underpaid representatives I have spoken to at DAEWOO to dateHe is going above and beyond to commit fraud for DAEWOO*** *** at DAEWOO says, "...I CANNOT ANYTHINGTHERE ARE TOO MANY GAPS IN THIS STORY AND THEY ARE ASKING FOR TOO MUCH." [SIC] I cannot help DAEWOO hire competent ethical staff, document their online transactions legally, or provide a profitable enterprise that does not rip customers offAs well, since DAEWOO does not offer anything but lip service, I have no invoice numberTHIS IS A FELONY CASE and DAEWOO SHOULD BE RESPONSIBLE FOR THEIR LIABILITIES due to their actions!
In summary, there are no holes in my accounting of the facts*** *** at DAEWOO NEVER INTENDED TO DO ANYTHING TO RECTIFY the DAEWOO RIPOFFI (not they) am only asking for a fraction of what DAEWOO has cost me to dateAND TAKING MY ACUPUNCTURE BOARDS NOW, DAEWOO and their incompetent agents are stealing more of my valuable time! DAEWOO evidently has no integrity or reliable business model processes to yield quality productsHiring cheap incompetent people leads to poor decision making from top to bottom of the organization
Regards,
*** ***

There are one too many gap in this story:1. Customer is claiming a $refund for a security deposit that the landlord didn’t return due to a faulty A/C.a. For $customer could have purchase not but three 5k
BTU air conditioners.2. Customer is claiming $for repair service of the A/C remote.a. If the customer repaired the A/C remote, why didn’t the landlord refund the tenant (Customer) the security deposit?3. Customer is claiming labor hour for calling the call center?4. Customer is claiming minutes used for talking to our agents?I am sorry I am very customer oriented and I always try to be on the customer’s side and I go above and beyond to help my customers. Unfortunately sometimes like in this case the customer story does not make sense and as much as I want to help I cannot anything. There are too many gaps in this story and they are asking for too much.This what we can offer the customer,If the remote was purchase and never received then we can process a refund for the transaction. We need at least the invoice number in order to locate the order.ThanksBest Regards,*** *** | Dongbu Daewoo Electronics America

It is with great concern that I address an incident you experienced with our customer service departmentAfter hearing of this issue, I would like to apologize for the unsatisfactory service you received. We are taking all the necessary steps to make sure that this type of problem does not happen again. The claims that are been in your case are completely unreasonable We are not responsible for the security deposit of you housingWe cannot cover repair attempt on a part that we did not authorizedWe can offer you a full refund of $for invoice on you Visa ending Our agents attempted to help you numerous times they went above, and beyond. That includes our manager at the service centerPlease let us know if you would like us to process a refund on your card in order to settle this case

Hello All, We properly address this issue with our customer We furnished the parts requested for his repair. The UPS tracking number is ***

Hello, Our sincere apologies on the inconvenience this error have made you experience. We shipped the correct parts. Feel free to track them when you have a chance. UPS: ***
We are taking all the necessary steps to make sure that this type of problem does not happen again

Complaint: ***
I am rejecting this response because: After the first round of complaints, and after the
repair man completed a fraudulent report, I was informed by Daewoo that this particular model has had this problem before. A unit of the same model would likely take me back to step one. Additionally, I have incurred other losses as a result of the delay of the manufacturer and the store where I purchased the unit. The delays did not demonstrate good faith on the part of either of these two buisnesses
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: 1. Your Service Manager who answers telephone calls specifically and vengefully DID not send it to me for some perverted logic I still do not understand today, except he was treated so miserably that he did not want to do the job he was paid for. IN FACT, after about 30 weeks of constant;y getting shot down, I finally begged the representative to send it to me. UPS made all the way across the county, and the Manager STOPPED the shipment and had it sent back!?!? I had mentioned several times that I was going to lose my deposit if I did not have the remote replaced. IN ESSENCE, YES YOU ARE RESPONSIBLE for my security deposit due to vengeful and unintelligent action beyond what a reasonable and responsible person or organization would do. I blasted emails, called every week, and did everything I could. And I was blocked by the same incompetent Materials Manager in an incompetent organization. 2. I was desperate to get my $300 deposit back, so the repairs could be rationalized as my liability. But considering the time it has taken and stress for a year and a half, along with $80 in calling cards, this is a gift concession on my part. Daewoo is responsible in part for my failing on of my board exams due to limited time, and not only will this demand be reassigned to the list, but also time estimates needlessly of waste fighting a vapor organization trying to get a $32 remote due to vengeance will ALSO be assigned. WASTING PEOPLE'S TIME seems to be DAEWOO's charter objectives along with faulty AC products. 3. I'm glad DAEWOO finally found the invoice number. Of course your company fraud would be returned, but it in no way would relieve your other felonious acts of vengeance and incompetence. Your agents did nothing. Your Materials Manager argued to me that he was not going to get me a remote for no reason at all. He kept his employees from helping me, and actually returned the remote in mid shipment. It must just be a game with the employees of DAEWOO giving bad service because they are treated so bad. Your comment about the Service Center Manager and others trying to help me is a fraudulent lie. They answered the phone, but that was about all. I had to wait about 8 months before DAEWOO could accept credit cards. Of course that may have been a delay tactic, because it is beyond organizational incompetence. Your lies, throwing overhead dollars (your salary), and company's (lack of) quality reputation is beyond logic. $332 or the demand goes up to normalized costing, and I am an Industrial Engineering Value Engineer from GA Tech: so I know exactly how to cost fairly.
Regards,
[redacted]

Good day, We are sorry to hear that you are experiencing trouble with our product.  We would do anything we can to make sure you are happy with your purchase.  We will assist you with whatever we can to make things better.  After further reviewing this case we have come to the conslusion that we can offer an replacement with a brand new unit. Our trading partner has agreed to replace your defectvie unit with a brand new one.  All cost will be covered by us and we will carefull follow the exchange process to make sure everything goes smoothly. if this option is unsatisfactory per your demands please feel free to call us to discuss other possible solution to the issue you are a having.   We hope this can fix the problem you are having,  If there are any additional question or concerns feel free to reach Raul B[redacted] at [redacted] Best Regards

We have carefully reviewed this case internally and we are now in contact with our partners to find a solution for this customer issues.  We are replacing the unit for a new unit.

Complaint: [redacted]
I am rejecting this response because:As I stated in my complaint and to the company they sent the WRONG part. I received a "drum support" not the "drum" that I asked for. When I called they said they would Ship correct part and never did.
Regards,
[redacted]