Good day, We are sorry to hear that you are experiencing trouble with our product We would do anything we can to make sure you are happy with your purchase We will assist you with whatever we can to make things better After further reviewing this case we have come to the conslusion that we can offer an replacement with a brand new unitOur trading partner has agreed to replace your defectvie unit with a brand new one All cost will be covered by us and we will carefull follow the exchange process to make sure everything goes smoothlyif this option is unsatisfactory per your demands please feel free to call us to discuss other possible solution to the issue you are a having We hope this can fix the problem you are having, If there are any additional question or concerns feel free to reach Raul B [redacted] at [redacted] *** Best Regards
Complaint: [redacted] I am rejecting this response because: Your Service Manager who answers telephone calls specifically and vengefully DID not send it to me for some perverted logic I still do not understand today, except he was treated so miserably that he did not want to do the job he was paid forIN FACT, after about weeks of constant;y getting shot down, I finally begged the representative to send it to meUPS made all the way across the county, and the Manager STOPPED the shipment and had it sent back!?!? I had mentioned several times that I was going to lose my deposit if I did not have the remote replacedIN ESSENCE, YES YOU ARE RESPONSIBLE for my security deposit due to vengeful and unintelligent action beyond what a reasonable and responsible person or organization would doI blasted emails, called every week, and did everything I couldAnd I was blocked by the same incompetent Materials Manager in an incompetent organizationI was desperate to get my $deposit back, so the repairs could be rationalized as my liabilityBut considering the time it has taken and stress for a year and a half, along with $in calling cards, this is a gift concession on my partDaewoo is responsible in part for my failing on of my board exams due to limited time, and not only will this demand be reassigned to the list, but also time estimates needlessly of waste fighting a vapor organization trying to get a $remote due to vengeance will ALSO be assignedWASTING PEOPLE'S TIME seems to be DAEWOO's charter objectives along with faulty AC productsI'm glad DAEWOO finally found the invoice numberOf course your company fraud would be returned, but it in no way would relieve your other felonious acts of vengeance and incompetenceYour agents did nothingYour Materials Manager argued to me that he was not going to get me a remote for no reason at allHe kept his employees from helping me, and actually returned the remote in mid shipmentIt must just be a game with the employees of DAEWOO giving bad service because they are treated so badYour comment about the Service Center Manager and others trying to help me is a fraudulent lieThey answered the phone, but that was about allI had to wait about months before DAEWOO could accept credit cardsOf course that may have been a delay tactic, because it is beyond organizational incompetenceYour lies, throwing overhead dollars (your salary), and company's (lack of) quality reputation is beyond logic$or the demand goes up to normalized costing, and I am an Industrial Engineering Value Engineer from GA Tech: so I know exactly how to cost fairly Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As I stated in my complaint and to the company they sent the WRONG partI received a "drum support" not the "drum" that I asked forWhen I called they said they would Ship correct part and never did Regards, [redacted] ***
We have carefully reviewed this case internally and we are now in contact with our partners to find a solution for this customer issues We are replacing the unit for a new unit
Good day, We are sorry to hear that you are experiencing trouble with our product We would do anything we can to make sure you are happy with your purchase We will assist you with whatever we can to make things better After further reviewing this case we have come to the conslusion that we can offer an replacement with a brand new unitOur trading partner has agreed to replace your defectvie unit with a brand new one All cost will be covered by us and we will carefull follow the exchange process to make sure everything goes smoothlyif this option is unsatisfactory per your demands please feel free to call us to discuss other possible solution to the issue you are a having We hope this can fix the problem you are having, If there are any additional question or concerns feel free to reach Raul B [redacted] at [redacted] *** Best Regards
Complaint: [redacted] I am rejecting this response because: Your Service Manager who answers telephone calls specifically and vengefully DID not send it to me for some perverted logic I still do not understand today, except he was treated so miserably that he did not want to do the job he was paid forIN FACT, after about weeks of constant;y getting shot down, I finally begged the representative to send it to meUPS made all the way across the county, and the Manager STOPPED the shipment and had it sent back!?!? I had mentioned several times that I was going to lose my deposit if I did not have the remote replacedIN ESSENCE, YES YOU ARE RESPONSIBLE for my security deposit due to vengeful and unintelligent action beyond what a reasonable and responsible person or organization would doI blasted emails, called every week, and did everything I couldAnd I was blocked by the same incompetent Materials Manager in an incompetent organizationI was desperate to get my $deposit back, so the repairs could be rationalized as my liabilityBut considering the time it has taken and stress for a year and a half, along with $in calling cards, this is a gift concession on my partDaewoo is responsible in part for my failing on of my board exams due to limited time, and not only will this demand be reassigned to the list, but also time estimates needlessly of waste fighting a vapor organization trying to get a $remote due to vengeance will ALSO be assignedWASTING PEOPLE'S TIME seems to be DAEWOO's charter objectives along with faulty AC productsI'm glad DAEWOO finally found the invoice numberOf course your company fraud would be returned, but it in no way would relieve your other felonious acts of vengeance and incompetenceYour agents did nothingYour Materials Manager argued to me that he was not going to get me a remote for no reason at allHe kept his employees from helping me, and actually returned the remote in mid shipmentIt must just be a game with the employees of DAEWOO giving bad service because they are treated so badYour comment about the Service Center Manager and others trying to help me is a fraudulent lieThey answered the phone, but that was about allI had to wait about months before DAEWOO could accept credit cardsOf course that may have been a delay tactic, because it is beyond organizational incompetenceYour lies, throwing overhead dollars (your salary), and company's (lack of) quality reputation is beyond logic$or the demand goes up to normalized costing, and I am an Industrial Engineering Value Engineer from GA Tech: so I know exactly how to cost fairly Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As I stated in my complaint and to the company they sent the WRONG partI received a "drum support" not the "drum" that I asked forWhen I called they said they would Ship correct part and never did Regards, [redacted] ***
We have carefully reviewed this case internally and we are now in contact with our partners to find a solution for this customer issues We are replacing the unit for a new unit