Luray Antique and Design Center

Review: My wife and I purchased a dresser from [redacted] at Luray Antique and Design Center. We paid him for the dresser and delivery and he immediately cashed the check and said he would deliver the item to our house within weeks.We purchased this item in August it is now almost November. We have called his cell and work number, we have emailed him, we have contacted the local Chamber of Commerce and spoke to his landlord. None of these actions resulted in him calling us back or us getting the item.On a last ditch effort to get in touch with him, we called again and he picked up. He promised to he would deliver the item on a specific day and time and give us a discount. We tried to get in touch with him multiple times leading into that day, but he did not respond.On the morning it was supposed to be delivered we called he picked up and he began to complain to my wife that we were being unreasonable and that he was unable to deliver the item.We want our dresser delivered, but at least we want a refund. He claims he will refund it, but we have our doubts and then will have to purse a small claims court suit. This has been the worst experience I have ever had with a business. My wife and I have spent 30+ hours pursing our purchase and in the end I just hope we get our money back.Desired Settlement: Ideally we would like our dresser delivered to house. This is what was promised. If we don't get this we will accept a full refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.