[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
This customer has worked through courses of our EducationIt is very clear to all our customers this requires some investment and because of Lurn's course investment, this is against our refund policy posted clearly to all purchasers.However, Our customer service team will refund the customer as an exceptionLurn Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:MrR [redacted] has substantiated my point by his own words, “new system includes an enhanced version of our product.” By definition this enhancement is an upgrade of the original system Anik S [redacted] clearly stated in his guarantee of the [redacted] program that ALL upgrades would be included In the new version of “Inbox Blueprint” , same name same product, that he just introduced February 2016, he is making the same guarantee that all upgrades will be included [redacted] further states “It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.” This statement is absurd When Anik S [redacted] made the guarantee in he said “ALL upgrades” There was no fine print in the guarantee such as [redacted] is trying to create years after the fact Almost all upgrades to a product don’t exist when a product comes outWhich is why ethical product developers include ALL Upgrades to be included because they know that their product will improve and evolve over time, and because of that the ethical developers will want to include it for their purchases The problem occurred when Anik was asked to honor his guarantee Anik and his crew are trying every way to weasel out of being an honest businessman by honoring his guarantee The fact that Mr R [redacted] has said that “All of our other customers have been treated the same way in that they get a $credit for the new system.” Is further proof that Anik S [redacted] is not honoring his guarantee I say this because no one who purchased [redacted] before this date received any correspondence in any form alerting them that a newer version of [redacted] was coming out and they would get a $credit since they had an older version Anik did not even mention this in his current promotional webinarsTherefore the only way that they were offered the $credit is when they asked Anik to honor his guarantee for All Upgrades and he refused them as well This is totally unethical, deceitful, dishonest and possibly criminal Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will consider this resolved as soon as I see the refund on my debit cardMy debit card is on file with LurnIf there are any questions about my card or, I can be reached at [redacted] @***.com Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because:Mr.? R [redacted] has substantiated my point by his own words, “new system includes an enhanced version of our product.” By definition this enhancement is an upgrade of the original system.? Anik S [redacted] clearly stated in his guarantee of the [redacted] program that ALL upgrades would be included In the new version of “Inbox Blueprint” , same name same product, that he just introduced February 2016, he is making the same guarantee that all upgrades will be included.? [redacted] further states “It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.”? This statement is absurd.? When Anik S [redacted] made the guarantee in he said “ALL upgrades”.? There was no fine print in the guarantee such as [redacted] is trying to create years after the fact.? Almost all upgrades to a product don’t exist when a product comes outWhich is why ethical product developers include ALL Upgrades to be included because they know that their product will improve and evolve over time, and because of that the ethical developers will want to include it for their purchases The problem occurred when Anik was asked to honor his guarantee.? Anik and his crew are trying every way to weasel out of being an honest businessman by honoring his guarantee The fact that Mr R [redacted] has said that “All of our other customers have been treated the same way in that they get a $credit for the new system.” Is further proof that Anik S [redacted] is not honoring his guarantee.? I say this because no one who purchased [redacted] before this date received any correspondence in any form alerting them that a newer version of [redacted] was coming out and they would get a $credit since they had an older version? Anik did not even mention this in his current promotional webinarsTherefore the only way that they were offered the $credit is when they asked Anik to honor his guarantee for All Upgrades and he refused them as well This is totally unethical, deceitful, dishonest and possibly criminal.? Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have a very strict policy on refunds and that is clearly displayed on our website and at order timeWe also emphasize that Internet Marketing is not for everyone.It is unfortunate this customer feels unfavorable to our company, however we have thousands of successful students - and a very happy customer base.That being said, we have refunded the transaction back to her [redacted] account.Rich R [redacted] Lurn Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thank you very much for your help Regards, [redacted]
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our product.Actually a software program that is included.All of our other customers have been treated the same way in that they get a $credit for the new system.And they are pleased to receive the discount as the value is excellent for the money.It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.Rich R [redacted] COO
Our customer support team has looked into this and the customer has been refunded both payments.We apologize for this as the subscription was cancelled in January and there were no charges billed for five months but for some reason it ran again on Jun 12th.We have corrected the problem for the future.Attached are the refunds receipts which the customer should have received as well.Rich R [redacted] , COOLurn Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrR [redacted] has substantiated my point by his own words, “new system includes an enhanced version of our product.” By definition this enhancement is an upgrade of the original system Anik S [redacted] clearly stated in his guarantee of the [redacted] program that ALL upgrades would be included In the new version of “Inbox Blueprint” , same name same product, that he just introduced February 2016, he is making the same guarantee that all upgrades will be included [redacted] further states “It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.” This statement is absurd When Anik S [redacted] made the guarantee in he said “ALL upgrades” There was no fine print in the guarantee such as [redacted] is trying to create years after the fact Almost all upgrades to a product don’t exist when a product comes outWhich is why ethical product developers include ALL Upgrades to be included because they know that their product will improve and evolve over time, and because of that the ethical developers will want to include it for their purchases The problem occurred when Anik was asked to honor his guarantee Anik and his crew are trying every way to weasel out of being an honest businessman by honoring his guarantee The fact that Mr R [redacted] has said that “All of our other customers have been treated the same way in that they get a $credit for the new system.” Is further proof that Anik S [redacted] is not honoring his guarantee I say this because no one who purchased [redacted] before this date received any correspondence in any form alerting them that a newer version of [redacted] was coming out and they would get a $credit since they had an older version Anik did not even mention this in his current promotional webinarsTherefore the only way that they were offered the $credit is when they asked Anik to honor his guarantee for All Upgrades and he refused them as well This is totally unethical, deceitful, dishonest and possibly criminal Regards, [redacted]
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our productActually a software program that is includedAll of our other customers have been treated the same way in that they get a $credit for the new systemAnd they are pleased to receive the discount as the value is excellent for the moneyIt is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that timeRich R [redacted] COO
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
This customer has worked through courses of our EducationIt is very clear to all our customers this requires some investment and because of Lurn's course investment, this is against our refund policy posted clearly to all purchasers.However, Our customer service team will refund the customer as an exceptionLurn Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:MrR [redacted] has substantiated my point by his own words, “new system includes an enhanced version of our product.” By definition this enhancement is an upgrade of the original system Anik S [redacted] clearly stated in his guarantee of the [redacted] program that ALL upgrades would be included In the new version of “Inbox Blueprint” , same name same product, that he just introduced February 2016, he is making the same guarantee that all upgrades will be included [redacted] further states “It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.” This statement is absurd When Anik S [redacted] made the guarantee in he said “ALL upgrades” There was no fine print in the guarantee such as [redacted] is trying to create years after the fact Almost all upgrades to a product don’t exist when a product comes outWhich is why ethical product developers include ALL Upgrades to be included because they know that their product will improve and evolve over time, and because of that the ethical developers will want to include it for their purchases The problem occurred when Anik was asked to honor his guarantee Anik and his crew are trying every way to weasel out of being an honest businessman by honoring his guarantee The fact that Mr R [redacted] has said that “All of our other customers have been treated the same way in that they get a $credit for the new system.” Is further proof that Anik S [redacted] is not honoring his guarantee I say this because no one who purchased [redacted] before this date received any correspondence in any form alerting them that a newer version of [redacted] was coming out and they would get a $credit since they had an older version Anik did not even mention this in his current promotional webinarsTherefore the only way that they were offered the $credit is when they asked Anik to honor his guarantee for All Upgrades and he refused them as well This is totally unethical, deceitful, dishonest and possibly criminal Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will consider this resolved as soon as I see the refund on my debit cardMy debit card is on file with LurnIf there are any questions about my card or, I can be reached at [redacted] @***.com Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because:Mr.? R [redacted] has substantiated my point by his own words, “new system includes an enhanced version of our product.” By definition this enhancement is an upgrade of the original system.? Anik S [redacted] clearly stated in his guarantee of the [redacted] program that ALL upgrades would be included In the new version of “Inbox Blueprint” , same name same product, that he just introduced February 2016, he is making the same guarantee that all upgrades will be included.? [redacted] further states “It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.”? This statement is absurd.? When Anik S [redacted] made the guarantee in he said “ALL upgrades”.? There was no fine print in the guarantee such as [redacted] is trying to create years after the fact.? Almost all upgrades to a product don’t exist when a product comes outWhich is why ethical product developers include ALL Upgrades to be included because they know that their product will improve and evolve over time, and because of that the ethical developers will want to include it for their purchases The problem occurred when Anik was asked to honor his guarantee.? Anik and his crew are trying every way to weasel out of being an honest businessman by honoring his guarantee The fact that Mr R [redacted] has said that “All of our other customers have been treated the same way in that they get a $credit for the new system.” Is further proof that Anik S [redacted] is not honoring his guarantee.? I say this because no one who purchased [redacted] before this date received any correspondence in any form alerting them that a newer version of [redacted] was coming out and they would get a $credit since they had an older version? Anik did not even mention this in his current promotional webinarsTherefore the only way that they were offered the $credit is when they asked Anik to honor his guarantee for All Upgrades and he refused them as well This is totally unethical, deceitful, dishonest and possibly criminal.? Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have a very strict policy on refunds and that is clearly displayed on our website and at order timeWe also emphasize that Internet Marketing is not for everyone.It is unfortunate this customer feels unfavorable to our company, however we have thousands of successful students - and a very happy customer base.That being said, we have refunded the transaction back to her [redacted] account.Rich R [redacted] Lurn Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thank you very much for your help Regards, [redacted]
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our product.Actually a software program that is included.All of our other customers have been treated the same way in that they get a $credit for the new system.And they are pleased to receive the discount as the value is excellent for the money.It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.Rich R [redacted] COO
Our customer support team has looked into this and the customer has been refunded both payments.We apologize for this as the subscription was cancelled in January and there were no charges billed for five months but for some reason it ran again on Jun 12th.We have corrected the problem for the future.Attached are the refunds receipts which the customer should have received as well.Rich R [redacted] , COOLurn Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrR [redacted] has substantiated my point by his own words, “new system includes an enhanced version of our product.” By definition this enhancement is an upgrade of the original system Anik S [redacted] clearly stated in his guarantee of the [redacted] program that ALL upgrades would be included In the new version of “Inbox Blueprint” , same name same product, that he just introduced February 2016, he is making the same guarantee that all upgrades will be included [redacted] further states “It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.” This statement is absurd When Anik S [redacted] made the guarantee in he said “ALL upgrades” There was no fine print in the guarantee such as [redacted] is trying to create years after the fact Almost all upgrades to a product don’t exist when a product comes outWhich is why ethical product developers include ALL Upgrades to be included because they know that their product will improve and evolve over time, and because of that the ethical developers will want to include it for their purchases The problem occurred when Anik was asked to honor his guarantee Anik and his crew are trying every way to weasel out of being an honest businessman by honoring his guarantee The fact that Mr R [redacted] has said that “All of our other customers have been treated the same way in that they get a $credit for the new system.” Is further proof that Anik S [redacted] is not honoring his guarantee I say this because no one who purchased [redacted] before this date received any correspondence in any form alerting them that a newer version of [redacted] was coming out and they would get a $credit since they had an older version Anik did not even mention this in his current promotional webinarsTherefore the only way that they were offered the $credit is when they asked Anik to honor his guarantee for All Upgrades and he refused them as well This is totally unethical, deceitful, dishonest and possibly criminal Regards, [redacted]
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our productActually a software program that is includedAll of our other customers have been treated the same way in that they get a $credit for the new systemAnd they are pleased to receive the discount as the value is excellent for the moneyIt is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that timeRich R [redacted] COO