Luscious Eye Cream

To: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Luscious Youth Eye Cream on a day trial basis back on 05/28/and paid the shipping and handling fee of $The trial expired on 06/11/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 06/15/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 06/11/for the Luscious Youth Eye Cream in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: [redacted] dated 07/27/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questionsLuscious YouthToll Free Customer Service: 888-997-6330Email: admin@luscious-youth

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Luscious Youth Eye Cream on a day trial basis back on 06/14/and paid the shipping and handling fee of $The trial expired on 06/28/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.However the charge was declined leaving the customer with an outstanding balance of $89.95.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be terminating the customer’s account for the Luscious Youth Eye CreamLeaving the customer with a $balance. Please relay this information to our customer and feel free to let us know should you have further questions

To: *** ***Thank you for mediating this consumer complaint from our customer, Case Number: *** .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Luscious Youth Eye Cream on a day trial basis back on 06/09/and paid the shipping and handling fee of $The trial expired on 06/23/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 06/27/and requested for her subscription to be cancelled, which we did .We also provided the ce customer with a 50% refund, $for the Luscious Youth Eye Cream.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 06/23/for the Luscious Youth Eye Cream in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 07/27/2016. Please relay this information to our customer and feel free to let us know should you have further questions. Luscious YouthToll Free Customer Service: 888-997-6330Email: [email protected]

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Radiant Skin and the Luscious Youth Eye Cream) on a day trial basis back on 05/01/and paid the shipping and handling fees of $and $The trial expired on 05/15/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/15/$for the Radiant Skin and $for the Luscious Youth Eye CreamDue to no cancellation the auto ship program took effectThe following month, on 6/15/the customer was charged in the amount of $for the Radiant skin also $for the Luscious Youth Eye Cream and shipped out two more products. Customer had contacted our Customer Service on 06/15/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $for the Radiant Skin for the charge on 6/15/which the customer accepted.The customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions. Luscious YouthToll Free Customer Service: 888-997-6330Email: admin@luscious-youth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Radiant Skin Serum and the Luscious Youth Eye Cream) on a day trial basis back on 07/28/and paid the shipping and handling fees of $and $The trial expired on 08/11/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/11/$94.95.Customer contacted our Customer Service on 08/11/and requested for the subscription to be cancelled, which we didCustomer then requested a refundOur customer service issued a 50% courtesy refund of $which the customer acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund of $charged on 08/11/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID:*** dated 08/25/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions. Luscious YouthToll Free Customer Service: 888-997-6330Email: admin@luscious-youth

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Luscious Youth Eye Cream on a 14 day trial basis back on 05/28/2016 and paid the shipping and handling fee of $5.95. The trial expired on 06/11/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment.Customer contacted our Customer Service on 06/15/2016 and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 06/11/2016 for the Luscious Youth Eye Cream in the amount of $89.95 for any misunderstanding when placing the order. Here is the refund confirmation:$85.95 Trans ID:[redacted] dated 07/27/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions. Luscious YouthToll Free Customer Service: 888-997-6330Email: [email protected]{#HS:231932169-543683#}