Luster's Pro Floors, LLC

The customer indeed placed this orderI apologize for the calls not being returnedWe definitely took too many orders for Mother's Day, and was not able to complete our order commitments.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send a letter as well as a Mother's Day arrangement that was placed

The customer indeed placed this order I apologize that the phone calls were not returned It was definitely miscommunication on our part.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send his mother a letteras well as an arrangement that he orderedfor her

*** ***
*** *** ***
*** *** *** ***
*** *** *
***The customer indeed placed this orderI apologize that the phone calls were not returnedIt was definitely miscommunication on our part and we were under staffed.This is not a problem we have on a daily
basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send his mother the arrangement that he ordered as well as a of apology

The customer indeed placed this orderI apologize for the calls not being returnedWe definitely took too many orders for Mother's Day, and was not able to complete our order commitments.We have credited the customer's credit card and apologize to the customer and take full responsibility for this
situation.We will send a letter as well as a Mother's Day arrangement that was placed

The customer indeed placed this order I apologize that the phone calls were not returned It was definitely miscommunication on our part.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card
and apologize to the customer and take full responsibility for this situation.We will send his mother a letteras well as an arrangement that he orderedfor her

The customer indeed placed this orderI apologize that the phone calls were not returnedIt was definitely miscommunication on our part and we were under staffed.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's
credit card and apologize to the customer and take full responsibility for this situation.We will send her sister the arrangement that he ordered as well as a of apology

Complaint: ***
I am rejecting this response because: it is only partially resolvedI did get a credit for the arrangement that was not delivered But what about the arrangement that was not even close to what I actually ordered? If they cannot provide the exact arrangement born sometujng even close tonic then they should not be charging moneyIt's insulting that you pay for something and get something totally differentIn would like a credit as well as I requested for that arrangement This company really needs to read the *** reviews of not just me but the many unhappy customers who unfortunately have had the same experience that I did
Sincerely,
*** ***