Lustre Cleaners

---------- Forwarded message ---------- sans-serif;">From: < [redacted] >Date: Mon, Aug 25, at 1:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] day, I called Lustre cleaners and spoke to Steven He told me that he did not answer your notices regarding my case and had no intentions of answering Revdex.com I wanted to see my garments because he told me that he corrected the problem with the clothing When I removed the plastic cleaners covering, damages still were present The same problems still existed and Steve was irritated Steve also insulted me saying that I had purchased my clothing from an outlet and that the [redacted] ***s outlets sell fake knock offs He said that my clothes were poor quality and knock offs from the outlet He also said that he was going to get an expert to identify my clothes as fake and that he did not have insurance to cover cost for my clothing My husband purchased several of my [redacted] suits and they are the real deal [redacted]

---------- Forwarded message ----------
sans-serif;">From: <[redacted]>Date: Mon, Aug 25, 2014 at 1:00 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] day,
 
I called Lustre cleaners and spoke to Steven.  He told me that he did not answer your notices regarding my case and had no intentions of answering Revdex.com.  I wanted to see my garments because he told me that he corrected the problem with the clothing. 
 
 When I removed the plastic cleaners covering, damages still were present.  The same problems still existed and Steve was irritated.  Steve also insulted me saying that I had purchased my clothing from an outlet and that the [redacted]s outlets sell fake knock offs.  He said that my clothes were poor quality and knock offs from the outlet.  He also said that he was going to get an expert to identify my clothes as fake and that he did not have insurance to cover cost for my clothing.   
 
My husband purchased several of my [redacted] suits and they are the real deal.   
 
[redacted]

Review: On 6/17/2014, I entered Lustre Cleaners - [redacted] in Washington, D.C. and asked if this cleaners cleaned [redacted]'s clothing. They said yes and I proceed to have seven pieces cleaned. I returned two weeks later to pick up my dry cleaners. When I approached the counter for pick up, two women were standing by and a male senior staffer was near the counter. They all gave a funny look like there is going to be trouble to each other. When the attendant brought over my clothing, I immediately removed the plastic covering and discovered that my knits felt hard and sticky. I asked what happened and they said that they did not know. I immediately asked to speak to the manager. They said that Steve and Bryan were not in and suggested that I speak to them on Monday. On Tuesday, I called and spoke to Steve. He said that he would get back to me. I called him four times that day and twice more. Finally, he came to the phone. Steve heard my concern , took my phone number and said that he would get back with me in ten minutes. He did not call back. I called a couple times and the person that answered said that he was busy. Finally, I told them that if he did not come to the phone that I was going to come to the store to speak with him. The next day, I called again and finally spoke to him. Steve said that he did not see anything wrong with the clothing. I called back again and spoke to the other manager, Bryan. He too said that he saw nothing wrong with my dry cleaning. Last Saturday, I went back to the cleaners to pick up my dry cleaning. Bryan came out to speak to me telling me that their store cleans lots of [redacted]s garments. When they brought my clothing to the counter, the problem still existed. I tried on my black jacket and the fabric was lifeless. The rest of the pieces were also hard, lifeless and the knits were loose. Lustre Cleaners ruined my clothing and I want them to replace each piece or compensate me to purchase them at the [redacted]s store. My receipt number is [redacted].Desired Settlement: I want Lustre Cleaners to replace all pieces: One Black [redacted]s Suit - Military Style with 8 Double Breasted Gold Buttons,One [redacted]s Black Pants, One [redacted]s Navy Blue Skirt, One [redacted] Silk Black Skirt, One [redacted] Deep Tan Shell Blouse, One [redacted]s Purple-Plum Pants, and One [redacted]s Periwinkle Blue Sweater with Silver Buttons. Seven pieces total. If the replacement cannot occur then, I would like to be compensated for the cost of items. not returned.

Consumer

Response:

---------- Forwarded message ----------

From: <[redacted]>

Date: Mon, Aug 25, 2014 at 1:00 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Good day,