[redacted] [redacted] RE: [redacted] , [redacted] *** / Daytime – Evening Phone: ###-###-#### / E-mail: [redacted] We are in receipt of your email dated and thank you for contacting us with [redacted] ’ concern As a company, we pride ourselves in resolving all matters to the customer’s completesatisfaction Please be advised that our company did not violate the CPLR, customer’s rights, or any other charge described in the above-referenced complaint At no time were we advised verbally, or inwriting, to cease and desist contact Our last conversation with [redacted] and [redacted] , [redacted] ***, was held on June **, via email [see attachment]At that time [redacted] asked [redacted] if he could afford to pay $every two (2) weeks [redacted] responded back, “no I cannot I currently have no income I lost my job after years and currently have nothing coming in.” [redacted] responded to him, “please let me know when you can make a payment and I am here and willing to work with you regarding this matter.”Unfortunately, [redacted] defaulted on this arrangement No other phone contact after this call had taken place However, we have been trying unsuccessfully to speak with him to reinstate the arrangement agreed upon by both parties The last payment of $was posted on June **, 2014, leaving him with a total balance of $ We would appreciate this customer to contact us to make good on his agreement, by calling me at the phone # referenced below.As you can see by all of the events noted above, we tried our best to resolve this matter in a professional manner to successfully satisfy the customer.If you have any further questions or in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely, [redacted] ***We would appreciate your verifying receipt of this email please - thank you!
[redacted] *** [redacted] [redacted] [redacted] [redacted] Dear [redacted] :We are in receipt of your email dated January ***, 2015, advising us that [redacted] replied back to the Revdex.com that our answer does not resolve her complaint Pleasebe advised that this still an on-going customer service top priority matter, in which we are currently handling [redacted] was offered to choose a new sectional and receive a $1,credit As per my conversation with her retail sales representative this morning, [redacted] , she agreed to the offer and we received a copy of her signed customer order form today The new order is currently being confirmed and purchased Delivery will take approximately 4-weeks to arrive to the customer’s home, which [redacted] had been fully made aware of.As of today, we are still in contact with [redacted] and it is our understanding that she will not dismiss the complaint until her sectional is delivered to her home, approvesand signs for delivery We will be following this order closely to ensure [redacted] ’s new sectional arrives to her home to complete satisfaction.If you have any further questions or are in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely, [redacted] ***
Overpayment refund due was $paid 12/*/with check # *** Only the customer can stop her payroll deductionsWhile being told several times in advance of building any credit balance the customer was delayed in stopping her payroll deduction which resulted in in a credit balanceThis was refunded in full as soon as the customer stopped her payments as agreed
[redacted] , New York Revdex.com*** [redacted] [redacted] [redacted] We are in receipt of your email dated January **, 2015, advising us that [redacted] replied back that our answer does not resolve his complaint As previously stated, at no time were we advised verbally, or in writing, to cease and desist contact We are in receipt of the attachments [redacted] provided to you (attached w/his response), which does include the letter he referenced in his initial complaint However, unfortunately we are not originally in receipt of the hard copy letter he claimed to have mailed to usWe would appreciate [redacted] providing us with a copy of the certified signed receipt[redacted] defaulted on this arrangement and as a company, we pride ourselves in resolving matters of this nature, offering options to our customers so they can satisfactorily make payment within their means We have been trying unsuccessfully to speak with him to reinstate the arrangement agreed-upon by both parties The last payment of $was posted on June **, 2014, leaving him with a total balance of $ We would appreciate this customer to contact us to make good on his agreement, by calling me at the phone # referenced below.We wish to bring his account to good standing in a professional manner to successfully satisfy the customer.If you have any further questions or in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:A cease and desist letter was sent in July and was not abided byRepresentatives were also told to stop calling yet continued to do soPlease see attached a few of the screenshots of their recent communication through voicemails and textsThese are just a FEWThere are daily attempts from various representatives at Luther Sales through emails, texts, and voicemails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] *** [redacted] [redacted] [redacted] [redacted] Dear [redacted] :We are in receipt of your email dated and thank you for contacting us with [redacted] ’s concern As a company, we pride ourselves in resolving all matters to the customer’s complete satisfaction Please be advised that this a current matter brought to our attention, in which our Customer Service Department and Sales Rephave been taking care of over the past week to satisfythe customer’s request[redacted] came to us stating that her dining room chairs delivered to her home in (originally delivered in good condition) had since been damaged Since we guarantee our customers a warrantee for the lifetime of their loan, we honored that guarantee and sent a technician into her home to inspect the damage The technician stated that in order for the chairs to be repaired, he would need to order specific parts However over a year later since purchased, the chairs had since been discontinued with our vendor Therefore, we offered the customer to replace the chairs (in total) free of chargeThe replacement chairs are currently in transition to the delivery agent to be inspected before delivery [redacted] also called back on a different day to inform us that her sofa was sinking in We sent out another technician who informed us that the sofa had collapsed seat cores within the cushions However, he did state that the sofa as a whole was in good standing condition The sofa, too, now over a year later since purchased is now discontinued from the vendor Therefore, we offered the customer to choose a new sectional and we would apply a $1,credit towards her balance As of today, we are still in contact with [redacted] and was quite surprised to receive this complaint Our Sales Rep., [redacted] , is reaching out to [redacted] this morning to continue to remedy the situation If you have any further questions or in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely, [redacted] ***
[redacted] [redacted] RE: [redacted] , [redacted] *** / Daytime – Evening Phone: ###-###-#### / E-mail: [redacted] We are in receipt of your email dated and thank you for contacting us with [redacted] ’ concern As a company, we pride ourselves in resolving all matters to the customer’s completesatisfaction Please be advised that our company did not violate the CPLR, customer’s rights, or any other charge described in the above-referenced complaint At no time were we advised verbally, or inwriting, to cease and desist contact Our last conversation with [redacted] and [redacted] , [redacted] ***, was held on June **, via email [see attachment]At that time [redacted] asked [redacted] if he could afford to pay $every two (2) weeks [redacted] responded back, “no I cannot I currently have no income I lost my job after years and currently have nothing coming in.” [redacted] responded to him, “please let me know when you can make a payment and I am here and willing to work with you regarding this matter.”Unfortunately, [redacted] defaulted on this arrangement No other phone contact after this call had taken place However, we have been trying unsuccessfully to speak with him to reinstate the arrangement agreed upon by both parties The last payment of $was posted on June **, 2014, leaving him with a total balance of $ We would appreciate this customer to contact us to make good on his agreement, by calling me at the phone # referenced below.As you can see by all of the events noted above, we tried our best to resolve this matter in a professional manner to successfully satisfy the customer.If you have any further questions or in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely, [redacted] ***We would appreciate your verifying receipt of this email please - thank you!
[redacted] *** [redacted] [redacted] [redacted] [redacted] Dear [redacted] :We are in receipt of your email dated January ***, 2015, advising us that [redacted] replied back to the Revdex.com that our answer does not resolve her complaint Pleasebe advised that this still an on-going customer service top priority matter, in which we are currently handling [redacted] was offered to choose a new sectional and receive a $1,credit As per my conversation with her retail sales representative this morning, [redacted] , she agreed to the offer and we received a copy of her signed customer order form today The new order is currently being confirmed and purchased Delivery will take approximately 4-weeks to arrive to the customer’s home, which [redacted] had been fully made aware of.As of today, we are still in contact with [redacted] and it is our understanding that she will not dismiss the complaint until her sectional is delivered to her home, approvesand signs for delivery We will be following this order closely to ensure [redacted] ’s new sectional arrives to her home to complete satisfaction.If you have any further questions or are in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely, [redacted] ***
Overpayment refund due was $paid 12/*/with check # *** Only the customer can stop her payroll deductionsWhile being told several times in advance of building any credit balance the customer was delayed in stopping her payroll deduction which resulted in in a credit balanceThis was refunded in full as soon as the customer stopped her payments as agreed
[redacted] , New York Revdex.com*** [redacted] [redacted] [redacted] We are in receipt of your email dated January **, 2015, advising us that [redacted] replied back that our answer does not resolve his complaint As previously stated, at no time were we advised verbally, or in writing, to cease and desist contact We are in receipt of the attachments [redacted] provided to you (attached w/his response), which does include the letter he referenced in his initial complaint However, unfortunately we are not originally in receipt of the hard copy letter he claimed to have mailed to usWe would appreciate [redacted] providing us with a copy of the certified signed receipt[redacted] defaulted on this arrangement and as a company, we pride ourselves in resolving matters of this nature, offering options to our customers so they can satisfactorily make payment within their means We have been trying unsuccessfully to speak with him to reinstate the arrangement agreed-upon by both parties The last payment of $was posted on June **, 2014, leaving him with a total balance of $ We would appreciate this customer to contact us to make good on his agreement, by calling me at the phone # referenced below.We wish to bring his account to good standing in a professional manner to successfully satisfy the customer.If you have any further questions or in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:A cease and desist letter was sent in July and was not abided byRepresentatives were also told to stop calling yet continued to do soPlease see attached a few of the screenshots of their recent communication through voicemails and textsThese are just a FEWThere are daily attempts from various representatives at Luther Sales through emails, texts, and voicemails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] *** [redacted] [redacted] [redacted] [redacted] Dear [redacted] :We are in receipt of your email dated and thank you for contacting us with [redacted] ’s concern As a company, we pride ourselves in resolving all matters to the customer’s complete satisfaction Please be advised that this a current matter brought to our attention, in which our Customer Service Department and Sales Rephave been taking care of over the past week to satisfythe customer’s request[redacted] came to us stating that her dining room chairs delivered to her home in (originally delivered in good condition) had since been damaged Since we guarantee our customers a warrantee for the lifetime of their loan, we honored that guarantee and sent a technician into her home to inspect the damage The technician stated that in order for the chairs to be repaired, he would need to order specific parts However over a year later since purchased, the chairs had since been discontinued with our vendor Therefore, we offered the customer to replace the chairs (in total) free of chargeThe replacement chairs are currently in transition to the delivery agent to be inspected before delivery [redacted] also called back on a different day to inform us that her sofa was sinking in We sent out another technician who informed us that the sofa had collapsed seat cores within the cushions However, he did state that the sofa as a whole was in good standing condition The sofa, too, now over a year later since purchased is now discontinued from the vendor Therefore, we offered the customer to choose a new sectional and we would apply a $1,credit towards her balance As of today, we are still in contact with [redacted] and was quite surprised to receive this complaint Our Sales Rep., [redacted] , is reaching out to [redacted] this morning to continue to remedy the situation If you have any further questions or in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely, [redacted] ***