Initial Business Response / [redacted] (1000, 6, 2014/11/03) */ This vehicle came to us to diagnose a power steering noise/leak & Tire pressure light on with an error messagePlus they had damaged one of the outside mirrors and wanted an estinateWe called Mrs [redacted] and told her the power steering pump was noisey and failing and one of her power steering hoses was leakingThe tire pressure issue was being caused by failed tire sensors located in her tiresWe also discussed the mirror which had a broken housing and actuatorWe then continued to go over our complimentary multi point inspections, which we do at every visitThere were several items notedOne of the items discussed was the battery's state of performanceWe explained that it had failed the batter test and she would be in need of a new oneThe battery tested out of cold cranking ampsThe battery replacement was declined as were all the other recomendations, including brakes, tires, wipers ectWe have not done damage to Mr***'s battery or electrical system as he states, the fact is that this battery was weak and failing when it came to usWhich again was discussed with them We have tried to resolve Mr***s complaint and explain to him that there is nothing we could have done to make his battery go dead and even offered him $off towards future service as a goodwill gesture, but Mr [redacted] declinedMr [redacted] also states he took this vehicle to another qualified mechanic with confirmation of "damage" but when asked to review such documents, Mr [redacted] refusedHe stated to me in an email that in exchange for a full refund he is willing to: Pull his review off of Yelp and Google Not send information to Acura USA Not file a complaint with the Revdex.com Not include additional compensation to repair the damages done to my electrical system in my vehicle We do not agree with reimbursing Mr [redacted] for the diagnostic work that was agreed upon and completed on his power steering and TPMS concernWe feel we have no obligation in this matter as his battery was weak and failing upon arrival
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Mr [redacted] had his vehicle in to our dealership on July 28th for what he thought was a noise in his clutchA technician took a quick look at this vehicle and determined that the noise was coming from his engine and not the clutch The customer was advised on tear down costs, which he delcined and he elected to have the vehicle towed out of the dealership and to another locationThe customer elected to have Dave [redacted] who was no longer affiliated with the dealership repair his vehicleThe dealership feels that if this customer has issues with the quality of the repair work performed on his vehicle by another facility he needs to contact the person who performed the workTo address the customers issue with the dealership not identifying oil leaks, the dealership did not miss the leaks,it was documented on 2/27/that the vehicle is modified to boost well beyond factory levelsIt is the opinion of the dealership that it is this excessive boost causing the customers repeated oil leak concernsIt is also the opinion of the dealership that the customers repeated check engine light issues are due to the modifications that he has had performed on the vehicleThe dealership is not responsible for reimbursing the customer for work done elsewhere nor the services provided to him for repairing the customers oil leaks in February or April of
Initial Business Response /* (1000, 5, 2015/07/22) */
Mr. [redacted] had his vehicle in to our dealership on July 28th 2011 for what he thought was a noise in his clutch. A technician took a quick look at this vehicle and determined that the noise was coming from his engine and not the clutch....
The customer was advised on tear down costs, which he delcined and he elected to have the vehicle towed out of the dealership and to another location. The customer elected to have Dave [redacted] who was no longer affiliated with the dealership repair his vehicle. The dealership feels that if this customer has issues with the quality of the repair work performed on his vehicle by another facility he needs to contact the person who performed the work. To address the customers issue with the dealership not identifying oil leaks, the dealership did not miss the leaks,it was documented on 2/27/12 that the vehicle is modified to boost well beyond factory levels. It is the opinion of the dealership that it is this excessive boost causing the customers repeated oil leak concerns. It is also the opinion of the dealership that the customers repeated check engine light issues are due to the modifications that he has had performed on the vehicle. The dealership is not responsible for reimbursing the customer for work done elsewhere nor the services provided to him for repairing the customers oil leaks in February 2012 or April of 2013.
Initial Business Response /* (1000, 6, 2014/11/03) */
This vehicle came to us to diagnose a power steering noise/leak & Tire pressure light on with an error message. Plus they had damaged one of the outside mirrors and wanted an estinate. We called Mrs. [redacted] and told her the power steering...
pump was noisey and failing and one of her power steering hoses was leaking. The tire pressure issue was being caused by 2 failed tire sensors located in her tires. We also discussed the mirror which had a broken housing and actuator. We then continued to go over our complimentary multi point inspections, which we do at every visit. There were several items noted. One of the items discussed was the battery's state of performance. We explained that it had failed the batter test and she would be in need of a new one. The battery tested 320 out of 550 cold cranking amps. The battery replacement was declined as were all the other recomendations, including brakes, tires, wipers ect. We have not done damage to Mr. [redacted]'s battery or electrical system as he states, the fact is that this battery was weak and failing when it came to us. Which again was discussed with them.
We have tried to resolve Mr. [redacted]s complaint and explain to him that there is nothing we could have done to make his battery go dead and even offered him $100.00 off towards future service as a goodwill gesture, but Mr [redacted] declined. Mr [redacted] also states he took this vehicle to another qualified mechanic with confirmation of "damage" but when asked to review such documents, Mr [redacted] refused. He stated to me in an email that in exchange for a full refund he is willing to:
1. Pull his review off of Yelp and Google
2. Not send information to Acura USA
3. Not file a complaint with the Revdex.com
4. Not include additional compensation to repair the damages done to my electrical system in my vehicle.
We do not agree with reimbursing Mr [redacted] for the diagnostic work that was agreed upon and completed on his power steering and TPMS concern. We feel we have no obligation in this matter as his battery was weak and failing upon arrival.
Initial Business Response /* (1000, 6, 2015/12/02) */
Mr. [redacted] did indeed come in on June 5th 2015 for brake repairs. He spoke to shift supervisor Brandal [redacted] about a 25% off brakes coupon that he had at home and asked if he could use it. Mr [redacted] said he was not aware of any such...
coupon and asked Mr. [redacted] to mail it in so we could take a look at it. Our shift supervisor never promised he could use it. After reviewing the coupon recieved from Mr [redacted], it was noted to be expired as of 6/25/2011. We respectfully declined honoring it as it had expired over 4 years earlier, however we offered to extened our current special to to client which he accepted. We do not feel that we have to honor expired offers and have met our obligation to the client.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business advised they would accept expired coupon. Period. Just send it in. They then refused to respond until multiple calls, letters, emails were sent to various levels of management. Their version remains inaccurate.
My trust in the dealership has completely eroded.
Thanks for your intervention and assistance. It is much appreciated.
Initial Business Response / [redacted] (1000, 6, 2014/11/03) */ This vehicle came to us to diagnose a power steering noise/leak & Tire pressure light on with an error messagePlus they had damaged one of the outside mirrors and wanted an estinateWe called Mrs [redacted] and told her the power steering pump was noisey and failing and one of her power steering hoses was leakingThe tire pressure issue was being caused by failed tire sensors located in her tiresWe also discussed the mirror which had a broken housing and actuatorWe then continued to go over our complimentary multi point inspections, which we do at every visitThere were several items notedOne of the items discussed was the battery's state of performanceWe explained that it had failed the batter test and she would be in need of a new oneThe battery tested out of cold cranking ampsThe battery replacement was declined as were all the other recomendations, including brakes, tires, wipers ectWe have not done damage to Mr***'s battery or electrical system as he states, the fact is that this battery was weak and failing when it came to usWhich again was discussed with them We have tried to resolve Mr***s complaint and explain to him that there is nothing we could have done to make his battery go dead and even offered him $off towards future service as a goodwill gesture, but Mr [redacted] declinedMr [redacted] also states he took this vehicle to another qualified mechanic with confirmation of "damage" but when asked to review such documents, Mr [redacted] refusedHe stated to me in an email that in exchange for a full refund he is willing to: Pull his review off of Yelp and Google Not send information to Acura USA Not file a complaint with the Revdex.com Not include additional compensation to repair the damages done to my electrical system in my vehicle We do not agree with reimbursing Mr [redacted] for the diagnostic work that was agreed upon and completed on his power steering and TPMS concernWe feel we have no obligation in this matter as his battery was weak and failing upon arrival
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Mr [redacted] had his vehicle in to our dealership on July 28th for what he thought was a noise in his clutchA technician took a quick look at this vehicle and determined that the noise was coming from his engine and not the clutch The customer was advised on tear down costs, which he delcined and he elected to have the vehicle towed out of the dealership and to another locationThe customer elected to have Dave [redacted] who was no longer affiliated with the dealership repair his vehicleThe dealership feels that if this customer has issues with the quality of the repair work performed on his vehicle by another facility he needs to contact the person who performed the workTo address the customers issue with the dealership not identifying oil leaks, the dealership did not miss the leaks,it was documented on 2/27/that the vehicle is modified to boost well beyond factory levelsIt is the opinion of the dealership that it is this excessive boost causing the customers repeated oil leak concernsIt is also the opinion of the dealership that the customers repeated check engine light issues are due to the modifications that he has had performed on the vehicleThe dealership is not responsible for reimbursing the customer for work done elsewhere nor the services provided to him for repairing the customers oil leaks in February or April of
Initial Business Response /* (1000, 5, 2015/07/22) */
Mr. [redacted] had his vehicle in to our dealership on July 28th 2011 for what he thought was a noise in his clutch. A technician took a quick look at this vehicle and determined that the noise was coming from his engine and not the clutch....
The customer was advised on tear down costs, which he delcined and he elected to have the vehicle towed out of the dealership and to another location. The customer elected to have Dave [redacted] who was no longer affiliated with the dealership repair his vehicle. The dealership feels that if this customer has issues with the quality of the repair work performed on his vehicle by another facility he needs to contact the person who performed the work. To address the customers issue with the dealership not identifying oil leaks, the dealership did not miss the leaks,it was documented on 2/27/12 that the vehicle is modified to boost well beyond factory levels. It is the opinion of the dealership that it is this excessive boost causing the customers repeated oil leak concerns. It is also the opinion of the dealership that the customers repeated check engine light issues are due to the modifications that he has had performed on the vehicle. The dealership is not responsible for reimbursing the customer for work done elsewhere nor the services provided to him for repairing the customers oil leaks in February 2012 or April of 2013.
Initial Business Response /* (1000, 6, 2014/11/03) */
This vehicle came to us to diagnose a power steering noise/leak & Tire pressure light on with an error message. Plus they had damaged one of the outside mirrors and wanted an estinate. We called Mrs. [redacted] and told her the power steering...
pump was noisey and failing and one of her power steering hoses was leaking. The tire pressure issue was being caused by 2 failed tire sensors located in her tires. We also discussed the mirror which had a broken housing and actuator. We then continued to go over our complimentary multi point inspections, which we do at every visit. There were several items noted. One of the items discussed was the battery's state of performance. We explained that it had failed the batter test and she would be in need of a new one. The battery tested 320 out of 550 cold cranking amps. The battery replacement was declined as were all the other recomendations, including brakes, tires, wipers ect. We have not done damage to Mr. [redacted]'s battery or electrical system as he states, the fact is that this battery was weak and failing when it came to us. Which again was discussed with them.
We have tried to resolve Mr. [redacted]s complaint and explain to him that there is nothing we could have done to make his battery go dead and even offered him $100.00 off towards future service as a goodwill gesture, but Mr [redacted] declined. Mr [redacted] also states he took this vehicle to another qualified mechanic with confirmation of "damage" but when asked to review such documents, Mr [redacted] refused. He stated to me in an email that in exchange for a full refund he is willing to:
1. Pull his review off of Yelp and Google
2. Not send information to Acura USA
3. Not file a complaint with the Revdex.com
4. Not include additional compensation to repair the damages done to my electrical system in my vehicle.
We do not agree with reimbursing Mr [redacted] for the diagnostic work that was agreed upon and completed on his power steering and TPMS concern. We feel we have no obligation in this matter as his battery was weak and failing upon arrival.
Initial Business Response /* (1000, 6, 2015/12/02) */
Mr. [redacted] did indeed come in on June 5th 2015 for brake repairs. He spoke to shift supervisor Brandal [redacted] about a 25% off brakes coupon that he had at home and asked if he could use it. Mr [redacted] said he was not aware of any such...
coupon and asked Mr. [redacted] to mail it in so we could take a look at it. Our shift supervisor never promised he could use it. After reviewing the coupon recieved from Mr [redacted], it was noted to be expired as of 6/25/2011. We respectfully declined honoring it as it had expired over 4 years earlier, however we offered to extened our current special to to client which he accepted. We do not feel that we have to honor expired offers and have met our obligation to the client.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business advised they would accept expired coupon. Period. Just send it in. They then refused to respond until multiple calls, letters, emails were sent to various levels of management. Their version remains inaccurate.
My trust in the dealership has completely eroded.
Thanks for your intervention and assistance. It is much appreciated.