Please let me know how you plan to correct your "seasoned" salesmans dishonest and unethical sales tacticsI contacted him regarding the damage we found immediately when I got it home that night I also emailed asking what needed to be done to get rid of the vehicle and never got a responseAll he cared about was the sale He told me "we would t sell any cars if we told people this, but leasing is how (he points to the older sales guy next to him) made all his money, (made some comment about how he didn't even need to work and theSaid) at the end of the lease the car will be worth more than you owe on it and we will buy it off of you"He also said they would take it back after a year, but the one sales guy that finally did answer said that was not true I was transferred to different people before I left a message for a general manager each time a message was taken but never received a call back.
I'm in the process of getting a new truck and the two other dealers I have contacted are working to give me the best deal possible on trading in both the truck and encore because they know the situation that *** put me in
They are offering $22,600-$for the encore and $30,000-$for my Sierra SLT DOUBLE CAB LONG BOX 4WD
At $23,for the encore I still lose $3,since the pay off is $26,500.
Are you able to do any better on those numbers to help make up for the situation that your dealership has me stuck in?
If so, please let me know and I will gladly order the new truck and immediately turn over the encore.
I think I am being more than fair and even offering you another sale I just wish *** would have been honest with me
Revdex.com NOTE: Text of business response (from attachment) reads as follows:
"November 16, 2016
[redacted] Complaint
It’s unfortunate we cannot recall the conversation with [redacted] and [redacted] but it is...
extremely difficult to terminate a lease within one year and not have significant negative equity. [redacted] is a tenured salesperson with many years of experience so he would be very knowledgeable on the process of turning in a lease within a year.[redacted] did lease a vehicle that was a unit in our rental fleet that had 2,210 miles, as a rental vehicle there will be some normal wear. At the time of the lease there is a form that’s signed that recaps any repairs or added options that are owed. The form signed by [redacted] does not indicate any repairs that were to be done after the lease of the vehicle.
[redacted] has communicated with our sales consultant, Adam [redacted]. He left a message for Adam [redacted], Sales Manager, on Friday, which is Adam’s day off, Adam received the voicemail on Saturday.
We have a Black Friday offer out at the moment that list select Encores at 25% off, Adam [redacted] have indicated that [redacted] was upset regarding this offer, it may work out to be less than the lease he did in December of 2015.
With regards to the higher payment, we tried to get the best rate we could for [redacted], when we submitted the application GM Financial gave us a conditional offer with higher terms due to [redacted]’s credit rating. He was informed, accepted and signed lease documents regarding the rate given and the payment amount of $489.15 per month.
On our rental units we add 3M Film Protection and Crystal Fusion, this does add to the cost of the vehicle. We post an addendum in the windshield reflecting this.
Options for [redacted] are:
If he wants to keep his current vehicle he can continue to satisfy his lease according to his contract with GM Financial
If he wants to pursue getting a new vehicle with us he can have us do a proper appraisal on his current Encore to obtain an actual cash value and compare that to what the lease buy-out is with GM Financial"
Please let me know how you plan to correct your "seasoned" salesmans dishonest and unethical sales tacticsI contacted him regarding the damage we found immediately when I got it home that night I also emailed asking what needed to be done to get rid of the vehicle and never got a responseAll he cared about was the sale He told me "we would t sell any cars if we told people this, but leasing is how (he points to the older sales guy next to him) made all his money, (made some comment about how he didn't even need to work and theSaid) at the end of the lease the car will be worth more than you owe on it and we will buy it off of you"He also said they would take it back after a year, but the one sales guy that finally did answer said that was not true I was transferred to different people before I left a message for a general manager each time a message was taken but never received a call back.
I'm in the process of getting a new truck and the two other dealers I have contacted are working to give me the best deal possible on trading in both the truck and encore because they know the situation that *** put me in
They are offering $22,600-$for the encore and $30,000-$for my Sierra SLT DOUBLE CAB LONG BOX 4WD
At $23,for the encore I still lose $3,since the pay off is $26,500.
Are you able to do any better on those numbers to help make up for the situation that your dealership has me stuck in?
If so, please let me know and I will gladly order the new truck and immediately turn over the encore.
I think I am being more than fair and even offering you another sale I just wish *** would have been honest with me
Please see attachment.
Revdex.com NOTE: Text of business response (from attachment) reads as follows:
"November 16, 2016
[redacted] Complaint
It’s unfortunate we cannot recall the conversation with [redacted] and [redacted] but it is...
extremely difficult to terminate a lease within one year and not have significant negative equity. [redacted] is a tenured salesperson with many years of experience so he would be very knowledgeable on the process of turning in a lease within a year.[redacted] did lease a vehicle that was a unit in our rental fleet that had 2,210 miles, as a rental vehicle there will be some normal wear. At the time of the lease there is a form that’s signed that recaps any repairs or added options that are owed. The form signed by [redacted] does not indicate any repairs that were to be done after the lease of the vehicle.
[redacted] has communicated with our sales consultant, Adam [redacted]. He left a message for Adam [redacted], Sales Manager, on Friday, which is Adam’s day off, Adam received the voicemail on Saturday.
We have a Black Friday offer out at the moment that list select Encores at 25% off, Adam [redacted] have indicated that [redacted] was upset regarding this offer, it may work out to be less than the lease he did in December of 2015.
With regards to the higher payment, we tried to get the best rate we could for [redacted], when we submitted the application GM Financial gave us a conditional offer with higher terms due to [redacted]’s credit rating. He was informed, accepted and signed lease documents regarding the rate given and the payment amount of $489.15 per month.
On our rental units we add 3M Film Protection and Crystal Fusion, this does add to the cost of the vehicle. We post an addendum in the windshield reflecting this.
Options for [redacted] are:
If he wants to keep his current vehicle he can continue to satisfy his lease according to his contract with GM Financial
If he wants to pursue getting a new vehicle with us he can have us do a proper appraisal on his current Encore to obtain an actual cash value and compare that to what the lease buy-out is with GM Financial"