Luther Brookdale Honda

I am rejecting this response because:
I can account for most of the scratches. When I brought the car in, the scratches that I complained about was not there. Brian [redacted] and every one only talked to me on the phone they did not let me point out the scratches.  Than again Brian will just blow me off and say they are not responsible.  I check my car three times a day. Let's have some professional look at it. In fact I own 4 more cars and you can come look at it to verify.  That my cars Are clean and have very few scratches.

Initial Business Response /* (1000, 5, 2015/10/07) */
Auto dealers are subject to a number of Federal Laws that require we verify the identities of our customers.
Mr [redacted]'s claim is that he never gave permission to access his credit history, when in fact he signed a form that very clearly...

spelled out that we would and provided an explanation of why.
Mr [redacted] also states he told his salesperson he did not want his credit pulled. Our salespeople know better than to tell a customer that a credit report would not be pulled and have no role in the process.
He also claims he paid by "cash" indicating that somehow that would not require a credit check.
In fact, he paid by personal check with a number below five thousand. It is our policy to verify credit on all personal checks used to pay for vehicles due to the large amounts of money involved.
Mr [redacted] makes several references to deception, fraud, etc. I will not speak to those comments, but it would be hard to imagine a more transparent process than ours.
We are sorry that he is concerned that his credit status was checked, but the reality is it is standard procedure.
To help alleviate his concerns, a single pull on a credit bureau will drop the score less than five points.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I paid with a check. Yes I signed a piece of paper that I guess I should have looked at more closely. I put to much faith into a salesperson and I should have done more research myself. I will accept responsibility for the mistakes I made and take my business elsewhere in the future.

I am rejecting this response because:
The statement made by the business is completely false. Obviously there is no communication between the GM and his service department. It was my husband who spoke to the service director who accepted fault for the missing cap. The service director had spoken to my husband and was very apologetic and understanding of the situation. The service director offered the free diagnostics and courtesy car. Furthermore, the service director explained the possibility that a missing cap will lead to loss of fluid which will damage the system.  The GM lie about what the exchange between me and him, and quick to make up an exchange between me and the service director. He can deny everything he said to me but my brother n law was also present and can attest to everything the GM said; which is all quite disturbing.  The GM wants to blame the cold weather, the old car, the engine oil, everything else he can imagine for the steering system failing but he refuses to acknowledge the simple fact that there is a major HUMAN ERROR in any job that people perform. Especially for technicians who do a hundred oil changes a day, they are bound to forget something as simple as forgetting to put a cap back on. There are tons of evidence when the technicians has forgotten to simply put a cap back on during a simple oill change, how can the GM refute this?!?! A person in his positon should not be allow to give such misleading information to it's consumer.  Telling a customer that it is safe for engine oil and steering oil to not have caps on is very irresponsible and dangerous.  I would like this matter forwarded to the owner and would love to see the GM in court.