Luther Collision & Glass

Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ 2/- Spoke with Mr [redacted] in the afternoon and found that it was not a convenient time to talkMr [redacted] stated that a better time to talk would be after pmI called back at 5:and left a voice mail message to have him call me at a good time for him Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by Mr [redacted] at Luther AutomotiveHe was very responsive and offered to fix all remaining damages to my vehicle at a different location, to cover the charges relating to this work, and to provide me with transportation during the required repairsThe loss of my vehicle for more than a calendar-month during this ordeal notwithstanding, I was certainly impressed with the response from the company after the unfortunate mishaps arising during the initial repairsThe folldemonstrates to me that Luther Automotive, more broadly, values customer relationships and their reputation in the community

Initial Business Response / [redacted] (1000, 14, 2015/08/14) */ Electrical issues were non-claim related and customer has acknowledged this through an email to our estimatorWe have replaced the bumper cover with an orginial factory coverThe issues should be resolved in both cases

They ding our roof after collision repairWe didn’t see until the rain stopNice job of covering up though

Initial Business Response /* (1000, 5, 2014/10/21) */
Mr***-
I am sorry you had a bad experience with your roof rack installationI have spoken to *** and we are going to be refunding your $You should see a check in the next few daysWe appreciate your business and can hopefully
earn your trust should a need arise in the future

Initial Business Response /* (1000, 5, 2016/02/23) */
2/22 - Spoke with Mr. [redacted] in the afternoon and found that it was not a convenient time to talk. Mr. [redacted] stated that a better time to talk would be after 5 pm. I called back at 5:20 and left a voice mail message to have him call me at...

a good time for him.
Initial Consumer Rebuttal /* (2000, 9, 2016/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Mr. [redacted] at Luther Automotive. He was very responsive and offered to fix all remaining damages to my vehicle at a different location, to cover the charges relating to this work, and to provide me with transportation during the required repairs. The loss of my vehicle for more than a calendar-month during this ordeal notwithstanding, I was certainly impressed with the response from the company after the unfortunate mishaps arising during the initial repairs. The follow-up demonstrates to me that Luther Automotive, more broadly, values customer relationships and their reputation in the community.

Initial Business Response /* (1000, 14, 2015/08/14) */
Electrical issues were non-claim related and customer has acknowledged this through an email to our estimator. We have replaced the bumper cover with an orginial factory cover. The issues should be resolved in both cases.