Luther Falls Custom Kitchens

Initial Business Response / [redacted] (1000, 12, 2015/07/21) */ First off, Ms [redacted] is not under warranty, we were going to do the work at no charge since we were going to be in her town (1-1/hraway), normally we charge We had to reschedule the work we were doing there, so I contacted her ahead of time to let her know that we would not be her town that day and I would need to get back with her when the job was rescheduledShe went off on me about what poor service we have not coming to Paxton/Loda, to fix a seam I believeI tried to explain that between gas and cost of labor for this minor repair was not cost effective and we would do her repair when we came back to her town the next monthThat very day she wrote a BAD review on [redacted] about usWell, after that we felt no charity towards her and when she dared to call us about her repair we explained to her that we had seen her review and we would not be doing her repair and to find someone else who she felt worthy.::

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ This customer came in two days in a row, asking different questions about the stone and the process to orderOn the third day [redacted] went to her house to give her an estimateAfter she rec'd the estimate, she followed [redacted] to the location where we cut the granite, picked out her slab, told him which parts of the slab she wanted cut and put a deposit down and she was given a receipt at that time that states NO REFUNDS [redacted] told her we could have her kitchen installed within a weekThe day before we were to install her, we called to confirm installation and tell her the balance dueAt that time she said she wanted a refund because we did not supply her a warrantyOur reply at that time was that we would write up a warranty for year on workmanshipShe refused to come pick it up, stating she didn't know if Kaley [redacted] had the authority to give her a warranty for [redacted] Custom KitchensThe original invoice was written up by [redacted] (copy attached), the warranty Kaley [redacted] typed up is our standard warranty and was signed by [redacted] (copy attached)We have the counter tops cut and can install any day that is convenient for her, but because of this issue, we will ask to be paid with a cashier check prior to installationThe granite we have cut for her is custom to her cabinet layout and can not be resoldShe told us she need to do a quick turn around due to not having a sink, so we were trying to accommodate her needsNormally we work a 6-week schedule, so we thought we were doing a good job Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) These documents were not previously provided to meThere are minor adjustments that I would make to the narrativeHowever, have been without the ability to cook an to use my kitchen for a few weeks so will accept the terms of what is being proposed from [redacted] ***

Initial Business Response /* (1000, 5, 2015/08/18) */
This customer came in two days in a row, asking different questions about the stone and the process to order. On the third day [redacted] went to her house to give her an estimate. After she rec'd the estimate, she followed [redacted] to the...

location where we cut the granite, picked out her slab, told him which parts of the slab she wanted cut and put a deposit down and she was given a receipt at that time that states NO REFUNDS. [redacted] told her we could have her kitchen installed within a week. The day before we were to install her, we called to confirm installation and tell her the balance due. At that time she said she wanted a refund because we did not supply her a warranty. Our reply at that time was that we would write up a warranty for 1 year on workmanship. She refused to come pick it up, stating she didn't know if Kaley [redacted] had the authority to give her a warranty for [redacted] Custom Kitchens. The original invoice was written up by [redacted] (copy attached), the warranty Kaley [redacted] typed up is our standard warranty and was signed by [redacted] (copy attached). We have the counter tops cut and can install any day that is convenient for her, but because of this issue, we will ask to be paid with a cashier check prior to installation. The granite we have cut for her is custom to her cabinet layout and can not be resold. She told us she need to do a quick turn around due to not having a sink, so we were trying to accommodate her needs. Normally we work a 6-8 week schedule, so we thought we were doing a good job.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
These documents were not previously provided to me. There are minor adjustments that I would make to the narrative. However, have been without the ability to cook an to use my kitchen for a few weeks so will accept the terms of what is being proposed from [redacted].

Initial Business Response /* (1000, 12, 2015/07/21) */
First off, Ms. [redacted] is not under warranty, we were going to do the work at no charge since we were going to be in her town (1-1/2 hr. away), normally we charge 150.00. We had to reschedule the work we were doing there, so I contacted her...

ahead of time to let her know that we would not be her town that day and I would need to get back with her when the job was rescheduled. She went off on me about what poor service we have not coming to Paxton/Loda, to fix a seam I believe. I tried to explain that between gas and cost of labor for this minor repair was not cost effective and we would do her repair when we came back to her town the next month. That very day she wrote a BAD review on [redacted] about us. Well, after that we felt no charity towards her and when she dared to call us about her repair we explained to her that we had seen her review and we would not be doing her repair and to find someone else who she felt worthy.::