Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ I have spoken with the sales rep that's been assisting Mr [redacted] with this key issueWe have had some difficulty obtaining this key, as it is for a make of vehicle that we do not representAt this point, we have this key on order and plan to meet with Mr [redacted] to get this wrapped up on his next visit to MNIf he would prefer, we can also send the key to him, and pay the dealer of his choice to program the keyWe do apologize for the delay and are working with our salespeople to make sure issues like this are handled in a more timely manner Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/02/24) */
In regard to Mr***'s complaint:
Much of the delay in Mr***'s title processing was a result of Mr***'s actionsAt first, he indicated that he would like to return the car to us, which we were agreeable to, and naturally
held the title workAfter he decided to keep the vehicle, we discovered that a couple documents required additional signaturesOur office did contact Mr*** multiple times to get these documents signed and returnedUpon receipt of the completed documents, everything was sent to the title service Reg USA for processing
The good news is that Reg USA did get the title and registration processed on 2/20, and Mr*** should have received a package with his plates on 2/The tracking number for the package is 590218346043, we were able to verify that it was delivered on Friday 2/
We will make sure Mr***'s programmable key is sent out and he should receive within daysThank you
Initial Business Response /* (1000, 6, 2016/01/15) */
We have contacted this customer directly and refunded her payment. I apologise if anyone here conducted themselves in anything less than a professional manner.
Thanks!
Initial Consumer Rebuttal /* (2000, 8, 2016/01/15)...
*/
Advised Ms [redacted] that complaint will be closed as having been 'Resolved,' given information provided by business.
(Also advised Ms [redacted] that if issues remain to be resolved or if she has additional information she would like included in case file, she may contact Revdex.com or add this information via Revdex.com's online system.)
Initial Business Response /* (1000, 5, 2015/04/24) */
I have spoken with the sales rep that's been assisting Mr. [redacted] with this key issue. We have had some difficulty obtaining this key, as it is for a make of vehicle that we do not represent. At this point, we have this key on order...
and plan to meet with Mr. [redacted] to get this wrapped up on his next visit to MN. If he would prefer, we can also send the key to him, and pay the dealer of his choice to program the key. We do apologize for the delay and are working with our salespeople to make sure issues like this are handled in a more timely manner.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ I have spoken with the sales rep that's been assisting Mr [redacted] with this key issueWe have had some difficulty obtaining this key, as it is for a make of vehicle that we do not representAt this point, we have this key on order and plan to meet with Mr [redacted] to get this wrapped up on his next visit to MNIf he would prefer, we can also send the key to him, and pay the dealer of his choice to program the keyWe do apologize for the delay and are working with our salespeople to make sure issues like this are handled in a more timely manner Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/02/24) */
In regard to Mr***'s complaint:
Much of the delay in Mr***'s title processing was a result of Mr***'s actionsAt first, he indicated that he would like to return the car to us, which we were agreeable to, and naturally
held the title workAfter he decided to keep the vehicle, we discovered that a couple documents required additional signaturesOur office did contact Mr*** multiple times to get these documents signed and returnedUpon receipt of the completed documents, everything was sent to the title service Reg USA for processing
The good news is that Reg USA did get the title and registration processed on 2/20, and Mr*** should have received a package with his plates on 2/The tracking number for the package is 590218346043, we were able to verify that it was delivered on Friday 2/
We will make sure Mr***'s programmable key is sent out and he should receive within daysThank you
Initial Business Response /* (1000, 6, 2016/01/15) */
We have contacted this customer directly and refunded her payment. I apologise if anyone here conducted themselves in anything less than a professional manner.
Thanks!
Initial Consumer Rebuttal /* (2000, 8, 2016/01/15)...
*/
Advised Ms [redacted] that complaint will be closed as having been 'Resolved,' given information provided by business.
(Also advised Ms [redacted] that if issues remain to be resolved or if she has additional information she would like included in case file, she may contact Revdex.com or add this information via Revdex.com's online system.)
Initial Business Response /* (1000, 5, 2015/04/24) */
I have spoken with the sales rep that's been assisting Mr. [redacted] with this key issue. We have had some difficulty obtaining this key, as it is for a make of vehicle that we do not represent. At this point, we have this key on order...
and plan to meet with Mr. [redacted] to get this wrapped up on his next visit to MN. If he would prefer, we can also send the key to him, and pay the dealer of his choice to program the key. We do apologize for the delay and are working with our salespeople to make sure issues like this are handled in a more timely manner.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)