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Lutsen Mountains

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Lutsen Mountains Reviews (2)

Dear Ms [redacted] , I am truly sorry for the confusion and also that your requests for attention to this matter have gone unansweredI see that you purchased a Ski and Stay Package for arrival on December 23, at Lutsen Resort's Poplar River BedroomYour package included nights of lodging and four two-day lift tickets.It sounds like you thought that you booked one of our special packages - the Half Price Holidays PackageUnfortunately, the parameters of your stay did not qualify for that package because a night minimum is requiredIt looks as though you specified that you wanted nights for people; at that time the system generates a number of options for those parameters, and this is the one that you chose to purchaseWe sent a confirmation to the email address you provided immediately after the order was placedIt seems as though you did not look at your order confirmation prior to your arrivalIf you would have noticed that this is not what you intended to purchase soon after the purchase was made, we would have been happy to cancel the order for no charge and book the Half Price Holidays Package for youUnfortunately, there is not much we can do after you have completed your staySincerely, Melissa [redacted] Reservations Director, Lutsen Mountains

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

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