We understand *** *** frustrationsThis is difficult when people don't understand even what their complaint isWe did not get her name from another service, Jordan set an appointment with her and rescheduled itI only takeover service issues when the customer requests specific assistance** ***signed on in Mid July went on two dates with very good matching traits for herShe was not "attracted" to themBoth men were stable, age appropriate and both seeking committed relationshipsOne was yrs older the other a little youngerThe "communication" problem she claims we are having is simple** ***n sent photos of her late husband and told us she has not dated in yrsShe is widowed once after years and divorced once after yearsDating is different and she needs to realize she is not in her 30's 40's or even her 50's** *** is ** *** *** *** *** ***This is only relevant because she asserts her matches were not in good shapeI am certain that while she may "feel" younger she is still ** and things changeI have authored several articles on dating over These articles can be found at http://jim-antonsen.comObviously none of us look the same at ** even if we feel the same as when we were youngerJordan encouraged her that her first match was a good one and for her to date him again she refused. When she went out with the second man she sent an email "No and no way worse date ever been onHe was nice" then went on to describe him in detail as being unattractive not fit and out of shapeOur goal is to match people for long term relationshipsWe will honor our contract but ** ***n needs to understand no one looks like they did years ago even if they feel that wayOurs is a difficult job and it takes timePeople need to cooperate as this is a two way agreementSometimes we all need an honest look in the mirror and then decide what we wantWe would like to continue to help her
With respect to *** *** complaint. First of all I have never personally called, spoken with, or interacted in any way with ** *** except via customer service emailsHer initial comments of my tracking her down are simply not trueWe have and remain willing to honor **
*** contract with our companyWe have matched her twice and both times she complained the matches were not attractive enough for her** *** is ** yrs old *** *** lbs and apparently her widowed husband was younger than herMatchmaking by definition is a two way streetBoth of her matches were incredibly nice men and within yrs of her age (one younger one older)Both matches were qualified financially and emotionally and were complete gentleman on their date with her** *** was quite unpleasant as to her treatment of them, frankly insultingBoth men had accomplished careers nice homes and seeking a long term committed relationshipShe had been interacting with our customer service director Jordan however she asked us not talk to him againJordan was simply attempting to explain to her that sometimes as we age we learn its not all about looks** *** would be better served to understand that she has been a client months been on two dates with two extremely nice men and that we don’t just match on looksSince it is so important to her we are taking our time to insure the next match is good looking enough for herA look through the attachments she sent you will clearly show her photos also
1) Jim A[redacted] states "First of all I have never personally called, spoken with, or interacted in any way with [redacted] except via customer service emails." is a complete lie. Jim called me on June 26 inviting me to sign up. He had gotten my name and phone # from Match.com. Surprising as I did not publish my name or phone #. I send an email canceling. Jim called again, Jordan & Anna sent text messages, I ignored them. Jim called me on July 17th. He said every member was investigated and safe, & several male members in my area. This was comforting to know these men were safe. I told Jim, I had gotten text from Jordan and Anna, he said "Don't worry about what they said, you're talking to the owner now." Please review the first two pages of the attachment.2) Jim A. states "[redacted] was quite unpleasant as to her treatment of them, frankly insulting." If this was the case, how come the first match wanted a second date? I did my best to be pleasant with both men. I was told in the beginning, this company would keep tweaking their idea of a match until they found the right one. My friends describe me as very sweet, kindhearted personable woman, not rude or insulting. 3) Jim A states "Jordan was simply attempting to explain to her that sometimes as we age we learn its not all about looks." No his voice raised and every time I tried to speak, he cut me off. He was angry I did not find a connection with the first man and kept trying to make me reconsider. Telling me I should appreciate, this man wants a second date as he thought I was a very nice and pleasant woman. I told Jordon of some comments made by this man, and Jordan basically called me a liar. No he did not say the word, but it was clear he felt women are liars in my opinion. I still want a refund of $4,745, as Jim A[redacted] did pursue me with promises of services he has failed to keep. Plus his Customer Services Mgr Jordan is an extremely rude man in my opinion, and treated me like I was a second class citizen.
We understand *** *** frustrationsThis is difficult when people don't understand even what their complaint isWe did not get her name from another service, Jordan set an appointment with her and rescheduled itI only takeover service issues when the customer requests specific assistance** ***signed on in Mid July went on two dates with very good matching traits for herShe was not "attracted" to themBoth men were stable, age appropriate and both seeking committed relationshipsOne was yrs older the other a little youngerThe "communication" problem she claims we are having is simple** ***n sent photos of her late husband and told us she has not dated in yrsShe is widowed once after years and divorced once after yearsDating is different and she needs to realize she is not in her 30's 40's or even her 50's** *** is ** *** *** *** *** ***This is only relevant because she asserts her matches were not in good shapeI am certain that while she may "feel" younger she is still ** and things changeI have authored several articles on dating over These articles can be found at http://jim-antonsen.comObviously none of us look the same at ** even if we feel the same as when we were youngerJordan encouraged her that her first match was a good one and for her to date him again she refused. When she went out with the second man she sent an email "No and no way worse date ever been onHe was nice" then went on to describe him in detail as being unattractive not fit and out of shapeOur goal is to match people for long term relationshipsWe will honor our contract but ** ***n needs to understand no one looks like they did years ago even if they feel that wayOurs is a difficult job and it takes timePeople need to cooperate as this is a two way agreementSometimes we all need an honest look in the mirror and then decide what we wantWe would like to continue to help her
With respect to *** *** complaint. First of all I have never personally called, spoken with, or interacted in any way with ** *** except via customer service emailsHer initial comments of my tracking her down are simply not trueWe have and remain willing to honor **
*** contract with our companyWe have matched her twice and both times she complained the matches were not attractive enough for her** *** is ** yrs old *** *** lbs and apparently her widowed husband was younger than herMatchmaking by definition is a two way streetBoth of her matches were incredibly nice men and within yrs of her age (one younger one older)Both matches were qualified financially and emotionally and were complete gentleman on their date with her** *** was quite unpleasant as to her treatment of them, frankly insultingBoth men had accomplished careers nice homes and seeking a long term committed relationshipShe had been interacting with our customer service director Jordan however she asked us not talk to him againJordan was simply attempting to explain to her that sometimes as we age we learn its not all about looks** *** would be better served to understand that she has been a client months been on two dates with two extremely nice men and that we don’t just match on looksSince it is so important to her we are taking our time to insure the next match is good looking enough for herA look through the attachments she sent you will clearly show her photos also
1) Jim A[redacted] states "First of all I have never personally called, spoken with, or interacted in any way with [redacted] except via customer service emails." is a complete lie. Jim called me on June 26 inviting me to sign up. He had gotten my name and phone # from Match.com. Surprising as I did not publish my name or phone #. I send an email canceling. Jim called again, Jordan & Anna sent text messages, I ignored them. Jim called me on July 17th. He said every member was investigated and safe, & several male members in my area. This was comforting to know these men were safe. I told Jim, I had gotten text from Jordan and Anna, he said "Don't worry about what they said, you're talking to the owner now." Please review the first two pages of the attachment.2) Jim A. states "[redacted] was quite unpleasant as to her treatment of them, frankly insulting." If this was the case, how come the first match wanted a second date? I did my best to be pleasant with both men. I was told in the beginning, this company would keep tweaking their idea of a match until they found the right one. My friends describe me as very sweet, kindhearted personable woman, not rude or insulting. 3) Jim A states "Jordan was simply attempting to explain to her that sometimes as we age we learn its not all about looks." No his voice raised and every time I tried to speak, he cut me off. He was angry I did not find a connection with the first man and kept trying to make me reconsider. Telling me I should appreciate, this man wants a second date as he thought I was a very nice and pleasant woman. I told Jordon of some comments made by this man, and Jordan basically called me a liar. No he did not say the word, but it was clear he felt women are liars in my opinion. I still want a refund of $4,745, as Jim A[redacted] did pursue me with promises of services he has failed to keep. Plus his Customer Services Mgr Jordan is an extremely rude man in my opinion, and treated me like I was a second class citizen.