LUV Healthy

Complaint: ***
They are not being honest I was never offered a free trial They told myself and *** *** from first united bank fraud department that I was to send the product back and they would refund me The back paid them the $ I have a witness They are also saying that I did not send the product back, I have the tracking number
I am rejecting this response because:
Regards,
*** ***

Please find the attached We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers. Our Customer Satisfaction Team has reviewed the information you sent us and have found that [redacted] originally ordered on...

11/2/2016 at 07:55am the trial Pure Garcinia Elite Trial and also, Pure Body Elite Cleanse Trial. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $87.31for the Pure Garcinia Elite, and $86.41 for the Pure Garcinia Cleanse they received plus be automatically enrolled in our membership program and product will be shipped every 30 days.  Ms. [redacted] 14-day trial ended on 12/13/2016 and she was billed the full price and was enrolled in our membership program. Our notes indicate the following. 12/22/2016 03:56am By [redacted] - Order was flagged as chargeback” Customer has already informed us that she has already placed a fraud dispute with her bank.02/16/2017 11:11am –” [redacted] - PI Live - call was tranf to me by irma p-cci wanting to cxl acct w/ bank clerk named Mary. I offered FREE BOTTLE / 35% DISCOUNT she declined. I explained the t/c. I confirmed acct cxlled since of 12/22/17 due to charge back. bank clerk confirmed no refunds will be processed due to cust admit to the bank that it was a valid charge.02/16/2017 10:45am - PILive-CS-AR - cci of a refund, I have explain she filed a dispute with her bank and there is no refund, advised customer there is nothing we can do.” Wparlin  These pages contain the Terms of Service (hereafter Agreement) governing use of this asusedbypros.com website. These Terms of Service are binding on all users. Users should visit this page periodically to review its contents for updates and changes.1. Payments and Payment Processing- By clicking "Order Now", I agree to the terms and conditions. I will be charged $4.95 for shipping and handling and receive a trial bottle of Pure Body Elite. The trial bottle is mine to keep. If I do not cancel within 14 days, I will be billed $86.41 for the bottle received and enrolled in the membership program, charged $86.41 (Free Shipping to Auto-Ship Members) every thirty days from the first charge of $86.41 and sent a fresh supply. The Trial Period begins from the date and time when your order is accepted.Your order will be processed and shipped within 2 business days via first class mail. Your package will arrive in 3 to 5 business days. At the conclusion of our investigation the customer agreed to terms and conditions and received products and never called in to cancel the trial offer. Also we have been informed that this is now a Chargeback with the bank because Customer has already disputed these charges with her bank, no refund will be issued. We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us. Sincerely, Customer Service Escalation Support Team