I apologize for the delay. Attached are the reservation confirmation email and an invoice detailing charges. The rental agreement number is [redacted]. The rental location of pickup and drop off was the Enterprise at Greenville Spartanburg International Airport. I have the pink contract slip at home...
but can scan it in if necessary? Unfortunately, Enterprise kept the pink slip when I went back to ask about the charges. I couldn't find it at home and asked my partner what happened to it. He remembered that they kept the pink slip and gave us the white receipt in return.
I researched our internal customer care (complaint) registry and was able to identify that this complaint was resolved with the customer. The dates fall within the Revdex.com complaint we received from your office on 12/22/15. [redacted] Received...
I was picking up the car when my card was charged 30 minutes later. I paid $71.31 (at the place of business) when I picked up the car and then $9.05 when I brought the car back (due to a gas level difference, but I am not worried about the $9.05 as I don't have a receipt for that portion, I would...
just like a refund of the $71.31 if possible. I've attached a copy of the rental agreement and the charges I paid and acknowledged. I've also attached a screen shot of my bank account. The charges from "[redacted] and [redacted] WEBSITE were the ones that began 30 minutes after I left Enterprise and paid the $71.31.
Revdex.com:
My card was credited the entire amount. I still feel that employees should be better trained and that managers should return phone calls when they say they will.
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
AFTER CALLING ENTERPRISE ON [redacted] HWY AND THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO, I CALLED THE ENTERPRISE ON [redacted] ROAD IN [redacted], SC. REMEMBERING THAT ROBERT FROM [redacted] HWY TOLD ME THERE WAS NOTHING THAT THEY COULD DO AND KENDRA SAID THAT SHE WAS NOT GOING TO CALL...
THE OTHER BRANCH TO SEE IF THEY CAN LOCATE ME A VEHICLE, I STILL WANTED TO FIND OUT THE ANSWER ON MY OWN. LUCKILY I DID THAT.... I SPOKE WITH [redacted] WHO WAS EXTREMELY HELPFUL!!! HE WAS WONDERFUL! THE CUSTOMER SERVICE WAS NOTHING AS I HAD EXPERIENCED AT THE OTHER BRANCH. HE STATED THAT THEY HAD ABOUT 3-4 VEHICLES AVAILABLE AND I COULD HAVE ONE. I CALLED AT 3:30PM AND HE WAS AT MY JOB AT 4PM AS I REQUESTED. I WAS STILL UPSET AT THE FACT THAT THE OTHER STORE TREATED ME SO POORLY. THE MANAGER AT [redacted] HWY BRANCH STATED THAT HE WOULD CALL ME BACK TO GET A VEHICLE ABOUT 5:30 OR 6PM BUT I NEVER EVEN RECEIVED A FOLLOW UP OR AN APOLOGY FOR THE INCONVINENCE. EVEN THOUGH [redacted] WAS WONDERFUL AND A LIFESAVER, I LOOK AT THE COMPANY DIFFERENT AND WILL NEVER DO BUSINESS WITH [redacted] HWY BRANCH AGAIN. I WOULD LIKE TO GET A DISCOUNT ON THE RENTAL THAT I AM PAYING FOR BECAUSE THERE WAS NOT SO MUCH TO CHOOSE FROM AND I AM IN AN SUV.
We have left a message for the customer concerning her complaint. She has a rental set up with [redacted] where they pay 80% and she is responsible for 20% of the rental. I am only showing that she was charged for the 20% portion of the rental. She declined any additional products and no charge of $350 was indicated anywhere on this rental. Waiting for customer to call back.
Customer has been issued full day refund for the additional day of rental.
I apologize for the delay. Attached are the reservation confirmation email and an invoice detailing charges. The rental agreement number is [redacted]. The rental location of pickup and drop off was the Enterprise at Greenville Spartanburg International Airport. I have the pink contract slip at home...
but can scan it in if necessary? Unfortunately, Enterprise kept the pink slip when I went back to ask about the charges. I couldn't find it at home and asked my partner what happened to it. He remembered that they kept the pink slip and gave us the white receipt in return.
I researched our internal customer care (complaint) registry and was able to identify that this complaint was resolved with the customer. The dates fall within the Revdex.com complaint we received from your office on 12/22/15. [redacted] Received...
7/30/15 Resolved 8/12/15 Thank you
I was picking up the car when my card was charged 30 minutes later. I paid $71.31 (at the place of business) when I picked up the car and then $9.05 when I brought the car back (due to a gas level difference, but I am not worried about the $9.05 as I don't have a receipt for that portion, I would...
just like a refund of the $71.31 if possible. I've attached a copy of the rental agreement and the charges I paid and acknowledged. I've also attached a screen shot of my bank account. The charges from "[redacted] and [redacted] WEBSITE were the ones that began 30 minutes after I left Enterprise and paid the $71.31.
Revdex.com:
My card was credited the entire amount. I still feel that employees should be better trained and that managers should return phone calls when they say they will.
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The reservation number is [redacted] and the ticket number was [redacted].The key was placed in the drop box at approximately 7:50am.
AFTER CALLING ENTERPRISE ON [redacted] HWY AND THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO, I CALLED THE ENTERPRISE ON [redacted] ROAD IN [redacted], SC. REMEMBERING THAT ROBERT FROM [redacted] HWY TOLD ME THERE WAS NOTHING THAT THEY COULD DO AND KENDRA SAID THAT SHE WAS NOT GOING TO CALL...
THE OTHER BRANCH TO SEE IF THEY CAN LOCATE ME A VEHICLE, I STILL WANTED TO FIND OUT THE ANSWER ON MY OWN. LUCKILY I DID THAT.... I SPOKE WITH [redacted] WHO WAS EXTREMELY HELPFUL!!! HE WAS WONDERFUL! THE CUSTOMER SERVICE WAS NOTHING AS I HAD EXPERIENCED AT THE OTHER BRANCH. HE STATED THAT THEY HAD ABOUT 3-4 VEHICLES AVAILABLE AND I COULD HAVE ONE. I CALLED AT 3:30PM AND HE WAS AT MY JOB AT 4PM AS I REQUESTED. I WAS STILL UPSET AT THE FACT THAT THE OTHER STORE TREATED ME SO POORLY. THE MANAGER AT [redacted] HWY BRANCH STATED THAT HE WOULD CALL ME BACK TO GET A VEHICLE ABOUT 5:30 OR 6PM BUT I NEVER EVEN RECEIVED A FOLLOW UP OR AN APOLOGY FOR THE INCONVINENCE. EVEN THOUGH [redacted] WAS WONDERFUL AND A LIFESAVER, I LOOK AT THE COMPANY DIFFERENT AND WILL NEVER DO BUSINESS WITH [redacted] HWY BRANCH AGAIN. I WOULD LIKE TO GET A DISCOUNT ON THE RENTAL THAT I AM PAYING FOR BECAUSE THERE WAS NOT SO MUCH TO CHOOSE FROM AND I AM IN AN SUV.
We have left a message for the customer concerning her complaint. She has a rental set up with [redacted] where they pay 80% and she is responsible for 20% of the rental. I am only showing that she was charged for the 20% portion of the rental. She declined any additional products and no charge of $350 was indicated anywhere on this rental. Waiting for customer to call back.