From: [redacted] Sent: Wednesday, May 14, 12:PM To: drteam Subject: Revdex.com Case # [redacted] To Whom It May Concern, As stated on the customer's receipt, we only offer exchange or store credit, which means if a customer is unhappy with their food, we will offer to refix it, exchange it for something else of the same value, or a store credit in the form of a gift cardMs [redacted] has refused all three options and leftWe are a cajun restaurant, we use cajun seasoning for our food, which give it a golden color when friedMs [redacted] had asked for her food to be fried light, which we have tried to make it as light as possible but we still has to ensure that the food will be cookedOur food is always fried golden crispy because the majority of our customers like it that wayI understand it's a matter of personal preference and we were going to remake Ms***'s order in a separate seasoning after removing the ingredient that give the food a darker color, but she has refusedWe sincerely apologize that Ms [redacted] didn't have a good experience, but we did the best we could to resolve the issueMs***'s gift card is still available for pick up at the restaurant, in addition we can also offer Ms [redacted] a free desert or drink for the inconvenience Please feel free to contact me at 832-538-for further questions Celine Le Manager Sent from my iPad
From: [redacted]
Sent: Wednesday, May 14, 2014 12:44 PM
To: drteam
Subject: Revdex.com Case # [redacted]
To Whom It May Concern,
As stated on the customer's receipt, we only offer exchange or...
store credit, which means if a customer is unhappy with their food, we will offer to refix it, exchange it for something else of the same value, or a store credit in the form of a gift card. Ms. [redacted] has refused all three options and left. We are a cajun restaurant, we use cajun seasoning for our food, which give it a golden color when fried. Ms. [redacted] had asked for her food to be fried light, which we have tried to make it as light as possible but we still has to ensure that the food will be cooked. Our food is always fried golden crispy because the majority of our customers like it that way. I understand it's a matter of personal preference and we were going to remake Ms. [redacted]'s order in a separate seasoning after removing the ingredient that give the food a darker color, but she has refused. We sincerely apologize that Ms. [redacted] didn't have a good experience, but we did the best we could to resolve the issue. Ms. [redacted]'s gift card is still available for pick up at the restaurant, in addition we can also offer Ms. [redacted] a free desert or drink for the inconvenience.
Please feel free to contact me at 832-538-9866 for further questions
From: [redacted] Sent: Wednesday, May 14, 12:PM To: drteam Subject: Revdex.com Case # [redacted] To Whom It May Concern, As stated on the customer's receipt, we only offer exchange or store credit, which means if a customer is unhappy with their food, we will offer to refix it, exchange it for something else of the same value, or a store credit in the form of a gift cardMs [redacted] has refused all three options and leftWe are a cajun restaurant, we use cajun seasoning for our food, which give it a golden color when friedMs [redacted] had asked for her food to be fried light, which we have tried to make it as light as possible but we still has to ensure that the food will be cookedOur food is always fried golden crispy because the majority of our customers like it that wayI understand it's a matter of personal preference and we were going to remake Ms***'s order in a separate seasoning after removing the ingredient that give the food a darker color, but she has refusedWe sincerely apologize that Ms [redacted] didn't have a good experience, but we did the best we could to resolve the issueMs***'s gift card is still available for pick up at the restaurant, in addition we can also offer Ms [redacted] a free desert or drink for the inconvenience Please feel free to contact me at 832-538-for further questions Celine Le Manager Sent from my iPad
From: [redacted]
Sent: Wednesday, May 14, 2014 12:44 PM
To: drteam
Subject: Revdex.com Case # [redacted]
To Whom It May Concern,
As stated on the customer's receipt, we only offer exchange or...
store credit, which means if a customer is unhappy with their food, we will offer to refix it, exchange it for something else of the same value, or a store credit in the form of a gift card. Ms. [redacted] has refused all three options and left. We are a cajun restaurant, we use cajun seasoning for our food, which give it a golden color when fried. Ms. [redacted] had asked for her food to be fried light, which we have tried to make it as light as possible but we still has to ensure that the food will be cooked. Our food is always fried golden crispy because the majority of our customers like it that way. I understand it's a matter of personal preference and we were going to remake Ms. [redacted]'s order in a separate seasoning after removing the ingredient that give the food a darker color, but she has refused. We sincerely apologize that Ms. [redacted] didn't have a good experience, but we did the best we could to resolve the issue. Ms. [redacted]'s gift card is still available for pick up at the restaurant, in addition we can also offer Ms. [redacted] a free desert or drink for the inconvenience.
Please feel free to contact me at 832-538-9866 for further questions
Celine Le
Manager
Sent from my iPad