Lux Communities

On April 25th, Mgmt posted a letter on the resident’s door about proposed renewal lease rate as well as information on giving a proper notice to vacateThe resident contacted the Cottage Grove rental office regarding her renewal on 5/1/and stated she did not like her rent price that was proposed and wanted to discuss her optionsOur leasing specialist set up a meeting the following day (5/2) with the property manager, but the resident did not show upThe Property Manager contacted the resident and left a message stating she would be willing to negotiate the renewal rate and adjust the increase if she renewedThe resident then stated she wanted to move outThe Property Manager informed her since it was 2nd of the month she would be responsible for another month’s rent due to the 60-day requirement and on or before the 1st of the monthThe resident stated she was upset, but the Property Manager told her that if she did this for her she would have to do it for everyone and reminded her this was a term in her lease agreement that she signed when she moved inA notice to vacate note was then left taped to the door that was found the following day 5/That day the resident called the corporate office and spoke to upper management who communicated that the leasing team could try to re-rent her apartment for her early, but if it did not re-rent she would still be responsible for July rentThe resident stated she had not signed a lease anywhere else yet, so upper management offered the option of the resident staying through July and waiving the $month-to-month fee that is typically charged when someone is not within a leaseWe have communicated with the resident two options, and fulfilling the notice until July 31st is within the legal provisions of the lease agreement that she signed at move inWe gave her sufficient and legal notice of the lease expiring and renewal options, so we ask she fulfills her notice requirements and pay July rent

We have contacted Mr [redacted] regarding an alternate solution We are offering to transfer him to do a different unit at no additional cost to him

Discussing a rent increase and giving a proper notice to vacate are two separate issues. The language is very clear in the lease the requirements to give proper notice. As well as a reminder was sent to the resident more than days prior to their lease expiration on the notice requirements. The resident did communicate to Lux that even if the rent remained the same, they wanted to move. The notice was not proper therefore the resident will be held responsible for July rent

On April 25th, 2017 Mgmt posted a letter on the resident’s door about proposed renewal lease rate as well as information on giving a proper notice to vacate. The resident contacted the Cottage Grove rental office regarding her renewal on 5/1/17 and stated she did not like her rent price that was...

proposed and wanted to discuss her options. Our leasing specialist set up a meeting the following day (5/2) with the property manager, but the resident did not show up. The Property Manager contacted the resident and left a message stating she would be willing to negotiate the renewal rate and adjust the increase if she renewed. The resident then stated she wanted to move out. The Property Manager informed her since it was 2nd of the month she would be responsible for another month’s rent due to the 60-day requirement and on or before the 1st of the month. The resident stated she was upset, but the Property Manager told her that if she did this for her she would have to do it for everyone and reminded her this was a term in her lease agreement that she signed when she moved in. A notice to vacate note was then left taped to the door that was found the following day 5/3. That day the resident called the corporate office and spoke to upper management who communicated that the leasing team could try to re-rent her apartment for her early, but if it did not re-rent she would still be responsible for July rent. The resident stated she had not signed a lease anywhere else yet, so upper management offered the option of the resident staying through July and waiving the $100 month-to-month fee that is typically charged when someone is not within a lease. We have communicated with the resident two options, and fulfilling the notice until July 31st is within the legal provisions of the lease agreement that she signed at move in. We gave her sufficient and legal notice of the lease expiring and renewal options, so we ask she fulfills her notice requirements and pay July rent.

I am rejecting this response for the moment because:The apartment exchange they offered is smaller and in the long run will be more...

expensive as heat is not included in the rent.  We are meeting today ( November 5) to look at the apartment and discuss the possibilities.I will contact you once if they propose another option and/or if we reach an agreement.Thank you.[redacted]

We have been in communication with [redacted] since receiving the Revdex.com Complaint.  Her lease ended in 2015, and the parties she was working with no longer work for the company, so we have been reviewing documentation and communication to come to a reasonable resolution.  She did let us know...

that she received notification that she had this debt in October of 2015, but when she didn't hear anything further she did not follow up.  From the documentation we have found it seems as if our former manager was trying to work with her even though the lease she had signed had no option for an early termination by sublet.  The agreement did not work out because the resident found to rent her apartment needed to move in sooner than [redacted] could allow.  The former manager made the adjustments to help out the new resident by getting them into a different apartment because they needed to move in sooner than [redacted]'s apartment could be ready.  The new resident was under the assumption they could move into [redacted]'s apartment beginning of September, but [redacted] did not drop off keys until the last week of the month.  There is specific language in the lease signed about subletting and assignment as well as abandonment or surrender of the premises before the termination of this lease which does allow us to charge for rent through the remainder of the lease.  However, we have reached a settlement with [redacted] to reduce the charges significantly by reversing 1 month's rent, all late fees, and any cleaning costs at move out.  She has since paid in full.

We have contacted Mr. [redacted] regarding an alternate solution.  We are offering to transfer him to do a different unit at no additional cost to him.