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[redacted] ***, Each Blanco sink has a matching grid, that is not to say that every grid will match every sinkWe apologize that you did not know this, but since we do not stock the item and must return it to the manufacturer, we incur restocking fees which is why we have such a return policyWe sell items as wholesale pricing which is why we cannot afford to do free returns and our policy is what it isIt clearly states on the product page that this grid fits the "Blanco Precision Series" sinksIs your sink from that series? If not, regardless of any sizes, it will not fitMy return policy is available on every page and my website will not allow you to complete the checkout process unless you read and agree to itWe thank you for providing us with the sink measurements but they are obviously not enough to resolve this issueIf you can provide us with the model number of your sink we can find the matching grid (if there is one that exists), but please be aware that there still will be restocking feesThey would be reduced due to a re-order, however unless damaged we cannot take back items free of charge

[redacted] Dear [redacted] ***,We apologize for your experience in dealing with our company and regret that it has come to this situationWhen you initially contacted us, we tried to resolve your problem with an exchangeManufacturers often lower or waive restocking fees when it is an exchange and we were eager to make this happenAfter going back and forth this turned out not be a viable option and you, the valued customer, opted for a return.We are very up front with our return policyIt can be found in our terms and conditions page ( [redacted] ) which every customer agrees to before checking outBelow is a copy of the policy, with the relevant details highlightedIn terms of the actual ordered item: Each Blanco sink has a matching bottom gridOn our site, each bottom grid is labeled with the collection of sinks it fits withThe measurements on the product page ( [redacted] ) are the measurements of the grid itself, NOT the sink it is supposed to fitIf the grid is not the labeled measurements we can re-investigate and come to a resolutionThere is a heavy expense associated with returnsThe manufacturer charges restocking fees, there are freight charges and it takes a lot of time to have individuals from our company take care of thisWe are very open with our policies, have no issues selling product at wholesale pricing, but when it comes to returns there are restocking fees.I apologize for any inconveniences.Regards,Jim G***Luxury Home Online

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In terms of the actual ordered item: Each Blanco sink has a matching bottom gridOn our site, each bottom grid is labeled with the collection of sinks it fits withThe measurements on the product page (*** ) are the measurements of the grid itself, NOT the sink it is supposed to fitIf the grid is not the labeled measurements we can re-investigate and come to a resolution. Answer Here]
You continue to advise each matching grid is supposed to fit the Blanco sinks-but it does not fit my sink, and this is supposed to be my fault I provided the 16xmeasurements for my sink.Your company also did not clearly display "your return" terms clearly enough or I would have steer clear-this is ludicrous to make me pay for an item that I was told should fit a !6" inch sink.I provided to you my measurements, please work with me to provide a replacement without these costs!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** ***Dear *** ***,We apologize for your experience in dealing with our company and regret that it has come to this situation. When you initially contacted us, we tried to resolve your problem with an exchangeManufacturers often lower or
waive restocking fees when it is an exchange and we were eager to make this happenAfter going back and forth this turned out not be a viable option and you, the valued customer, opted for a return.We are very up front with our return policyIt can be found in our terms and conditions page (*** ) which every customer agrees to before checking outBelow is a copy of the policy, with the relevant details highlightedIn terms of the actual ordered item: Each Blanco sink has a matching bottom gridOn our site, each bottom grid is labeled with the collection of sinks it fits withThe measurements on the product page (*** ) are the measurements of the grid itself, NOT the sink it is supposed to fitIf the grid is not the labeled measurements we can re-investigate and come to a resolution. There is a heavy expense associated with returnsThe manufacturer charges restocking fees, there are freight charges and it takes a lot of time to have individuals from our company take care of thisWe are very open with our policies, have no issues selling product at wholesale pricing, but when it comes to returns there are restocking fees.I apologize for any inconveniences.Regards,Jim G***Luxury Home Online

[redacted]
[redacted]Dear [redacted],We apologize for your experience in dealing with our company and regret that it has come to this situation. When you initially contacted us, we tried to resolve your problem with an exchange. Manufacturers often lower or waive restocking fees...

when it is an exchange and we were eager to make this happen. After going back and forth this turned out not be a viable option and you, the valued customer, opted for a return.We are very up front with our return policy. It can be found in our terms and conditions page ([redacted] ) which every customer agrees to before checking out. Below is a copy of the policy, with the relevant details highlightedIn terms of the actual ordered item: Each Blanco sink has a matching bottom grid. On our site, each bottom grid is labeled with the collection of sinks it fits with. The measurements on the product page ([redacted] ) are the measurements of the grid itself, NOT the sink it is supposed to fit. If the grid is not the labeled measurements we can re-investigate and come to a resolution. There is a heavy expense associated with returns. The manufacturer charges restocking fees, there are freight charges and it takes a lot of time to have individuals from our company take care of this. We are very open with our policies, have no issues selling product at wholesale pricing, but when it comes to returns there are restocking fees.I apologize for any inconveniences.Regards,Jim G[redacted]Luxury Home Online

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In terms of the actual ordered item: Each Blanco sink has a matching bottom grid. On our site, each bottom grid is labeled with the collection of sinks it fits with. The measurements on the product page ([redacted] ) are the measurements of the grid itself, NOT the sink it is supposed to fit. If the grid is not the labeled measurements we can re-investigate and come to a resolution. Answer Here]
 You continue to advise each matching grid is supposed to fit the Blanco sinks-but it does not fit my sink, and this is supposed to be my fault.  I provided the 16x20 measurements for my sink.
Your company also did not clearly display "your return" terms clearly enough or I would have steer clear-this is ludicrous to make me pay for an item that I was told should fit a !6" inch sink.
I provided to you my measurements, please work with me to provide a replacement without these costs!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], Each Blanco sink has a matching grid, that is not to say that every grid will match every sink. We apologize that you did not know this, but since we do not stock the item and must return it to the manufacturer, we incur restocking fees which is why we have such a return policy. We sell items as wholesale pricing which is why we cannot afford to do free returns and our policy is what it is. It clearly states on the product page that this grid fits the "Blanco Precision Series" sinks. Is your sink from that series? If not, regardless of any sizes, it will not fit. My return policy is available on every page and my website will not allow you to complete the checkout process unless you read and agree to it. We thank you for providing us with the sink measurements but they are obviously not enough to resolve this issue. If you can provide us with the model number of your sink we can find the matching grid (if there is one that exists), but please be aware that there still will be restocking fees. They would be reduced due to a re-order, however unless damaged we cannot take back items free of charge.