Luxe Skin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for being the liaison and handling this issue so quickly and efficiently It's interesting how they claim I did not ask for a refund Why else would I be calling and filing a complaint? It just makes no sense and if it doesn't make sense then it's just not true I ask that you please post my complaint so that other consumers are aware and maybe this company will be obligated to practice honestlyAgain, thanks for your efforts! Regards, [redacted] ***

Hi, I am very sorry for Ms***' troubles she has had with her purchaseOur terms of service for the trial our very clearly stated on our website, and even make the customer check the "Agree to auto-ship" terms box before a purchase is completedI want to assure you we are not a scamI have issued Ms [redacted] a full refund at this time Please allow a few business days for the funds to be available back to the card used for the purchasePlease let me know if I may assist furtherThank you again, and sorry for the inconvenience

Hi,
I have just looked through the customer notes on this and did indeed speak to multiple peopleCustomer had only mentioned that she wanted to cancel product, never mentioned refund since she was over a week out of the trial program signed up forHowever, I have just
issued a full refund.
Have a nice day

Hi, I have searched our email records and MsThorn never reached out to cancel her order via emailHowever I will refund both charges now I hope this helps

Hi,
I have searched our email records and MsThorn never reached out to cancel her order via emailHowever I will refund both charges now I hope this helps

I saw this add on Facebook on wrinkle cream.It showed Luxe Skin cream remove wrinkles in a matter of minutes.They advertised a price of $trial limited to the end of the day.I ordered the cream and also was asked if I was interested in Age Rewind for an additional $limited offer.There was no mention of any additional charges when I ordered Jan 21st on approximately Thursday Feb 4th I noticed that my checking account was charged $for cream and another charge of $for the other.cream I called there customer service after a min hold and was told I would receive a refund of half and stated no where did it state that if not returned within weeks my account would be charged $and $respectively.I spoke with customer service she asked me to review website where it does state terms and conditions but on the facebook advertisement does not state if not returned within weeks your account will be charged accordingly

Hi,
I think the customer may be mistake, as we run no television spots for our productsHowever, I have refunded the customers entire purchase as requestedi hope this resolves the matterThank you

Hi, 
I am very sorry for Ms. [redacted]' troubles she has had with her purchase. Our terms of service for the trial our very clearly stated on our website, and even make the customer check the "Agree to auto-ship" terms box before a purchase is completed. I want to assure you we...

are not a scam. I have issued Ms. [redacted] a full refund at this time . Please allow a few business days for the funds to be available back to the card used for the purchase. Please let me know if I may assist further. 
Thank you again, and sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for being the liaison and handling this issue so quickly and efficiently.  It's interesting how they claim I did not ask for a refund.  Why else would I be calling and filing a complaint?  It just makes no sense and if it doesn't make sense then it's just not true.   I ask that you please post my complaint so that other consumers are aware and maybe this company will be obligated to practice honestly.Again, thanks for your efforts!
Regards,
[redacted]

Hi, I have just looked through the customer notes on this and did indeed speak to multiple people. Customer had only mentioned that she wanted to cancel product, never mentioned refund since she was over a week out of the trial program signed up for. However, I have just issued a full...

refund. Have a nice day

Hi, I am very sorry for Ms. [redacted]' troubles she has had with her purchase. Our terms of service for the trial our very clearly stated on our website, and even make the customer check the "Agree to auto-ship" terms box before a purchase is completed. I want to assure you we are not a scam. I...

have issued Ms. [redacted] a full refund at this time . Please allow a few business days for the funds to be available back to the card used for the purchase. Please let me know if I may assist further. Thank you again, and sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for being the liaison and handling this issue so quickly and efficiently.  It's interesting how they claim I did not ask for a refund.  Why else would I be calling and filing a complaint?  It just makes no sense and if it doesn't make sense then it's just not true.   I ask that you please post my complaint so that other consumers are aware and maybe this company will be obligated to practice honestly.
Again, thanks for your efforts!
Regards,
[redacted]

Hi, I think the customer may be mistake, as we run no television spots for our products. However, I have refunded the customers entire purchase as requested. I hope this resolves the matter. Thank you