I ordered two chaise lounge chairs for my patio on 5/12/2020, I contacted them today 6/17/2020 and got the message that they don't know when they will receive the chairs from the supplier. Much as they had earlier this week. I sent an inquiry to them on their website to cancel they order as they could not give me a delivery date five weeks after they charged my credit card. website states that " a representative will contact you in one business day", It never happened. I just want my money credited back to the credit card that I used. All the wonderful reviews that I've read appear to be fictitious from my point of view. What's up Luxedecor?
We show our service team has assisted you promptly and a claim has been opened to our manufacture for any missing items Please allow us to work with our vendor to allow us to service your order properly Our customer service team will follow up with you today for any replacements owed or refund as part of your order Thank You
We are sorry for any inconvenience regarding your order and its lead time Items are based on production time and availability for all items including quick ship items Due to the popularity of the product combined with the peak patio season the leads times may vary We strive to offer our customers up to date notices for changes in availability We show the lead time for the new ship date was emailed and informed after the order was confirmed by our vendor for availability At your request your order has been refunded with no additional costs to you We look forward to servicing you in the future
Thank for the feed back and we are sorry for any inconvenience that may have occurred. We are reviewing the order history for all purchases and will follow up directly with any refund or credits owed towards your orders. We thank you for your order and look forward to continue working with... you.
We apologize for any inconvenience our customer has experienced We do our very best to service all our customers with the resources provided to us when a claim is initiated In this particular case no previous or new information had or has been received to us This has not stopped us from reaching out to our customer as a final attempt to provide continued service We have reached out to our customer for further review and have not had any returned response We cannot confirm any technical issues for our customer not to receive our correspondence, however, we have reached out by telephone and will continue to service our customer We are available for any further questions or concerns Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Terry ***
We show our service team has assisted you promptly and a claim has been opened to our manufacture for any missing items Please allow us to work with our vendor to allow us to service your order properly Our customer service team will follow up with you today for any replacements owed or refund as part of your order Thank You
We are sorry for any inconvenience regarding your order and its lead time Items are based on production time and availability for all items including quick ship items Due to the popularity of the product combined with the peak patio season the leads times may vary We strive to offer our customers up to date notices for changes in availability We show the lead time for the new ship date was emailed and informed after the order was confirmed by our vendor for availability At your request your order has been refunded with no additional costs to you We look forward to servicing you in the future
Thank for the feed back and we are sorry for any inconvenience that may have occurred. We are reviewing the order history for all purchases and will follow up directly with any refund or credits owed towards your orders. We thank you for your order and look forward to continue working with... you.
We apologize for any inconvenience our customer has experienced We do our very best to service all our customers with the resources provided to us when a claim is initiated In this particular case no previous or new information had or has been received to us This has not stopped us from reaching out to our customer as a final attempt to provide continued service We have reached out to our customer for further review and have not had any returned response We cannot confirm any technical issues for our customer not to receive our correspondence, however, we have reached out by telephone and will continue to service our customer We are available for any further questions or concerns Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Terry ***