Luxer one

Our automated package lockers are set up to allow apartment residents to drop off packages for outbound shipmentsTo ship an outbound package, a resident follows the prompts to order an outbound pifrom a specific carrierThe next time that carrier company comes to the apartment to deliver
packages, our system notifies them that there are outbound packages in the lockers for them to pick up.The carrier is responsible for taking the packages and removing them from the locker for shipmentSometimes, carriers will decline to pick up outbound packages when prompted, despite Luxer One’s best efforts to mandate pick-upIn cases like this, Luxer One offers dedicated personnel to retrain the carriers and emphasize the importance of both delivery and outbound package pick-upBecause our automated lockers act as a conduit for residents and carriers, responsibility remains with those partiesOn-site property management staff has administrative access to the locker system and can always help residents by checking on package status.
As a resolution, our staff is dedicated to working with the property to retrain this carrier to ensure that they pick up all outbound shipments, every timeOur team will also increase emails so residents get an additional notification from Luxer One when their outgoing package is (or isn’t) picked upOur goal is to make it a joy to send and receive packages from home, and we are always open to hearing the good and the bad from residents in an effort to refine the experienceWe appreciate the feedback from this resident and will use it to provide an improved product where we can