Initial Business Response / [redacted] (1000, 11, 2017/03/27) */ ***Document Attached [redacted] My company is very aware of Mrs***'s stated concerns and we have met with her on multiple occasions and reviewed in detail her every concernUnfortunately, her expectations and knowledge of what is and is not a warranty type item (or even a problem) is NOT reasonable or normalWe have responded in writing to the ***'s in detail regarding each concern and documented all with photosFinally, we have a written Warranty Agreement which provides very clear options for any homeowner to obtain third party professional evaluations of any concernShe has refused to pursue any such method and instead is relying on her own, unprofessional opinion to state the existence of problemsAs of this date, the ONLY item requiring further warranty is the sealing of her front doorIn my written response to her,I put in writing, we would address when the weather improved as we will be exposing the home to outside temperaturesAttached for your reference are multiple correspondences documenting allplease let me know how I may otherwise assist on this complaintOf note, Mrs [redacted] is NOT a party to any agreement with my company as the Warranty and Home are solely in the name of Mr***As a courtesy, we have replied to Mrs [redacted] to date directly but if Mr [redacted] wants to pursue any third party warranty process involving third party experts, he will have to directly be involved My company is committed to providing an excellent product and responsive and responsible warranty servicesIn this case, the client has no legitimate open complaints (except as noted above) that meet the terms of our written warranty as noted above [redacted] ***, President Initial Consumer Rebuttal / [redacted] (3000, 13, 2017/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even though my husband is the one on the Warrenty we are both married and both are fully responsible for both of our home as a married couple, my husbands bills and warranties are mine as well as his, my husbands issues are mine just as much as they are hisLuxor homes have not repaired our floors, the tile, grout, nail pops, several cracks in foundation some they did fix, but not all, the upstairs has every window has broken seals, leaks cold air, the upstairs floors brand new carpet needs replaced due to damaged subfloors, the front door is extremely off level, every walls has cracks in it, baseboards are cracking, front porch cement cracked, driveway cracked, kitchen cabinets uneven, wall behind countertops uneven and pulling away from wall, we still have one crack in the foundation that is still leaking water that the builder refuses to fixI will add all pictures to this as wellMy husband and I have only lived here in this brand new house months and we have all these issues in brand new construction and the builder has only fixed one crack out of all these issues Final Business Response / [redacted] (4000, 19, 2017/04/17) */ there is nothing new in the consumer "rebuttal" which has no validitypls review my initial response which covers all issuesthe warranty is intact and she has rights thereunder for evaluation and resolution of any concernwe see none except the front door which is to be addressed when weather warms per earlier correspondence
Initial Business Response / [redacted] (1000, 11, 2017/03/27) */ ***Document Attached [redacted] My company is very aware of Mrs***'s stated concerns and we have met with her on multiple occasions and reviewed in detail her every concernUnfortunately, her expectations and knowledge of what is and is not a warranty type item (or even a problem) is NOT reasonable or normalWe have responded in writing to the ***'s in detail regarding each concern and documented all with photosFinally, we have a written Warranty Agreement which provides very clear options for any homeowner to obtain third party professional evaluations of any concernShe has refused to pursue any such method and instead is relying on her own, unprofessional opinion to state the existence of problemsAs of this date, the ONLY item requiring further warranty is the sealing of her front doorIn my written response to her,I put in writing, we would address when the weather improved as we will be exposing the home to outside temperaturesAttached for your reference are multiple correspondences documenting allplease let me know how I may otherwise assist on this complaintOf note, Mrs [redacted] is NOT a party to any agreement with my company as the Warranty and Home are solely in the name of Mr***As a courtesy, we have replied to Mrs [redacted] to date directly but if Mr [redacted] wants to pursue any third party warranty process involving third party experts, he will have to directly be involved My company is committed to providing an excellent product and responsive and responsible warranty servicesIn this case, the client has no legitimate open complaints (except as noted above) that meet the terms of our written warranty as noted above [redacted] ***, President Initial Consumer Rebuttal / [redacted] (3000, 13, 2017/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even though my husband is the one on the Warrenty we are both married and both are fully responsible for both of our home as a married couple, my husbands bills and warranties are mine as well as his, my husbands issues are mine just as much as they are hisLuxor homes have not repaired our floors, the tile, grout, nail pops, several cracks in foundation some they did fix, but not all, the upstairs has every window has broken seals, leaks cold air, the upstairs floors brand new carpet needs replaced due to damaged subfloors, the front door is extremely off level, every walls has cracks in it, baseboards are cracking, front porch cement cracked, driveway cracked, kitchen cabinets uneven, wall behind countertops uneven and pulling away from wall, we still have one crack in the foundation that is still leaking water that the builder refuses to fixI will add all pictures to this as wellMy husband and I have only lived here in this brand new house months and we have all these issues in brand new construction and the builder has only fixed one crack out of all these issues Final Business Response / [redacted] (4000, 19, 2017/04/17) */ there is nothing new in the consumer "rebuttal" which has no validitypls review my initial response which covers all issuesthe warranty is intact and she has rights thereunder for evaluation and resolution of any concernwe see none except the front door which is to be addressed when weather warms per earlier correspondence