LUXOTTICA

Problem getting my RayBan sunglasses warranty repair returned.
I returned a pair of RayBan sunglasses on June 8, 2020. The company received them on June 10. I've never received them back. I finally got a response from an email that said the sunglasses were not available at this time for replacement. ALL they needed was a screw replaced! I asked for them to send them back to me and have never received them. Customer service number provided just goes around and around with prompts - then when you finally get the prompt to speak with someone - no one ever picks up.

Returned parts and never received a refund for the order.
On June 8th I purchased sunglasses replacement parts totaling $58.09 from Luxottica's RayBan replacement parts website. (Order #XXXXXX). The parts arrived to my house on June 12 but when I opened the package I realized I had ordered the wrong parts. I immediately emailed their customer service to inquire about the returns/refund process. On June 17 their customer service replied with the appropriate return process. On June 18th I shipped the product using USPS (tracking # XXXXXXXXXXXXXXXXXXXXXX) and the return was accepted at their office on June 22nd. It is July 18th and I still have not received a refund. I have emailed them several times to get a status update but no one has replied. They took the product back but kept my $58 and I'm extremely unhappy about this.

RayBan salesperson ordered wrong glasses forcing me to immediately call back. Was told order was cancelled but was still charged.
RAY BAN phone salesperson chose wrong item. I immediately called back to fix their error, and after being on hold for over an hour, I was told the order was cancelled and a new order was placed for the correct item. I was informed to not worry about the $175.00 charge showing on my bank account. Days later I spent most of the next week with numerous hours on hold and multiple replies to the numerous emails stating it was to late to cancel and the wrong item had shipped. Nothing had shipped for over a week so I assumed the problem was fixed. A week later I received an email stating the cancelled order has shipped and now my bank account has been charged hundreds of dollars for their mistake.
I'm a Gold Star father who is permanently disabled and live in a rural area. Being told repeatedly that theirs nothing Ray Ban can do other than to make me travel a long distance while waiting in line for an extended period of time and then having to wait for a refund has caused undue duress and undue hardship. Now I will have to pay an employee to travel out of town and wait in line for most likely an hour to return. Unacceptable business practices which have already cost me more money in time than the item ordered.

Received incorrect sunglasses and awful service experience.
I purchased a pair of Ray-Ban sunglasses model RB3025 on May 11th. I received the shipment on May 14th. Instead of receiving the correct sunglasses stated above, I received model RB3548n. These are nowhere close to the model I ordered. I then called May 15th in the morning because after trying to call Thursday the 14th in the afternoon they were already closed. When I called the morning of May 15th first thing when they opened their lines I waited 26 minutes to speak with a representative. Then when I explained my problem she said all they could do is have me return my item for a refund. No exchange available, no apologies for the error, no type of empathy and offer to provide a discount or any remuneration for a future order. Just yeah return your item and we'll refund when we can. Then when I requested to start the refund process I never received the return email on the 15th of May to return the item. So I again had to call back first thing this morning the 16th of May and again I waited another 22 minutes to reach a representative just so I could request the email needed to return the item.

After finally reaching a representative and getting the email to start the return process I asked to speak with a manager and voice my frustration. The manager Melissa apologized for the error and nothing else. What kind of company is this that sends a customer the completely wrong type of sunglasses and does not offer any kind of discount or remuneration for a future purchase. All she said was yeah sorry the item you purchased isn't any stock either any longer so even if you wanted to order again they're not available.

For purchasing a nearly $200 pair of sunglasses from what's supposed to be a reputable company and brand I would expect much much better service.

This experience has been absolutely horrific from receiving the wrong item to having to call the company numerous times just to request a return, and now once I return my item I'll have to wait another 10 days at least for a refund supposedly. Awful company, service, and business practices all around.