Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reviewed the complaint but we can’t find her in our system and [redacted] was going to email her to find out what name it was under or if she remembered what room number she was in. As soon as we get this we can try to resolve this issue and answer back to the complaint. Thank you, [redacted]
[redacted]911 Patti Lane CourtHouston, TX, 77073Case # [redacted]Site # [redacted]Dear [redacted], Thank you for contacting Days Inn Customer Care. We sincerely apologize that your expectations of Days Inn were not met. While Days Inn is solely the franchisor of the Days Inn trademarks and service...
marks to independently owned and operated Days Inn guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees. You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situation. As the franchisee is in the best position to respond, please direct any further communications to: [redacted]
[redacted]Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention. [redacted] Customer Care Representative
Guest made a reservation with booking.com for one night and when it came to checking out guest roommate advised us the housekeeping that they had a late check out, which we did not have it noted on our system we advised the guest of the extra charge and after 2 1/2 hours the guest comes to front...
desk to show us where he made arrangements with website he made reservations on a late check out perk that he received but we did not participate in those perks and so e tried to explain to guest to contact booking.com and have them contact us because we don't participate with them on those perks advertise for that guest, refused and said he would be checking out as soon as his girlfriend woke up, even if he would have had two hours free they were still not out of the room by that time. When the guest finally left he was charge a full night charge because it was 3.25 hrs after check out time. I contacted Days Inn Worldwide when Mr. [redacted] complaint to Days Inn because that is how we got the reservation, and they also did not have listed on their end. As a courtesy I can reverse the extra charge on his credit card but also he complaint to Days Inn in which I will notify them of this resolution.Thank you,[redacted]Days Inn Alamo
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reviewed the complaint but we can’t find her in our system and [redacted] was going to email her to find out what name it was under or if she remembered what room number she was in. As soon as we get this we can try to resolve this issue and answer back to the complaint. Thank you, [redacted]
[redacted]911 Patti Lane CourtHouston, TX, 77073Case # [redacted]Site # [redacted]Dear [redacted], Thank you for contacting Days Inn Customer Care. We sincerely apologize that your expectations of Days Inn were not met. While Days Inn is solely the franchisor of the Days Inn trademarks and service...
marks to independently owned and operated Days Inn guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees. You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situation. As the franchisee is in the best position to respond, please direct any further communications to: [redacted]
[redacted]Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention. [redacted] Customer Care Representative
Guest made a reservation with booking.com for one night and when it came to checking out guest roommate advised us the housekeeping that they had a late check out, which we did not have it noted on our system we advised the guest of the extra charge and after 2 1/2 hours the guest comes to front...
desk to show us where he made arrangements with website he made reservations on a late check out perk that he received but we did not participate in those perks and so e tried to explain to guest to contact booking.com and have them contact us because we don't participate with them on those perks advertise for that guest, refused and said he would be checking out as soon as his girlfriend woke up, even if he would have had two hours free they were still not out of the room by that time. When the guest finally left he was charge a full night charge because it was 3.25 hrs after check out time. I contacted Days Inn Worldwide when Mr. [redacted] complaint to Days Inn because that is how we got the reservation, and they also did not have listed on their end. As a courtesy I can reverse the extra charge on his credit card but also he complaint to Days Inn in which I will notify them of this resolution.Thank you,[redacted]Days Inn Alamo