Luxurious Fashions

11/6/Luxurious FashionsUS Hwy East #255Silver City, NM 88061RE: [redacted] File No: [redacted] When a customer places an order on our website, the terms and conditions are clearly stated, and the customer must agree to the terms or the order will not go throughOur offer clearly states a 14-day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the 14-day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial person when they contacted our customer service departmentThe account was cancelled 10/14/per the customer's requestAs a courtesy, we have refunded $(Trans-ID: [redacted] )Please allow 2-business days for the refund to reflectWe apologize for any inconvenience and or misunderstandingThank you

2/6/2018Luxurious FashionsHwy E, Suite Silver City, NM RE: [redacted] *** Revdex.com Case # [redacted] When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a 14-day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the 14-day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial person when they contacted our customer service departmentThe account was cancelled on 1/2/per the customer's requestAs a courtesy, we have refunded $Please allow 2-business days for the refund to reflectWe apologize for any inconvenience and or misunderstandingThank you

still no trfund fr0m these people they arescammers and very hard to locat the owners. they use po boxes and third party phone oeraters who don't know who they are working for

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

11/6/2017Luxurious Fashions US Hwy East # Silver City, NM RE: *** *** File No: *** When a customer places an order on our website, the terms and conditions are clearly stated, and the customer must agree to the terms or the order will not go throughOur offer clearly
states a 14-day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the 14-day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial person when they contacted our customer service departmentThe account was cancelled 4/26/per the customer's requestAt that time, the customer agreed to a 50% refund and a re-shipment of watchAfter reviewing customer's account, we have reshipped watchedWe have resolved the issue with our shipping facility in regards to shipping a Men's Watch instead of a Woman's WatchWe apologize for any inconvenience and or misunderstandingThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
thank you very muchRegards,
*** ***s

Revdex.comServing New Mexico and Southwest Colorado 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Fax: ###-###-#### 12/26/2017Luxurious Fasions 2340 US Hwy 180 East # 255 Silver City, NM 88061 RE: [redacted] File No: [redacted] When a customer places an...

order on our website, the terms and conditions are clearly stated, and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14-day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back from the customer within the 14-day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial person when they contacted our customer service department. The account was cancelled 12/5/2017 per the customer's request. At that time as a courtesy, we refunded $199.96. We apologize for any inconvenience and or misunderstanding. Thank you.

Luxury Fashion 2340 Hwy 180 E, Suite 256 Silver City, NM 88061 RE: [redacted] Revdex.com Case # [redacted]  When a customer places an order on our website, the terms and conditions are clearly stated, and the customer must agree to the terms orthe order will not go through. Our...

offer clearly states a 14-day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back from the customer within the 14-day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial person when they contacted our customer service department. The account was cancelled on 1/15/2018 per the customer's request. At that time, we received a chargeback dispute from customer's financial institution. Rest assure, the account has been completely cancelled and customer is no longer enrolled in our auto ship/billing program. We apologize for any inconvenience and or misunderstanding. Thank you.

Luxury Fashion 2340 Hwy 180 E, Suite 256 Silver City, NM 88061 RE: [redacted]s Revdex.com Case # [redacted]  When a customer places an order on our website, the terms and conditions are clearly stated, and the customer must agree to the terms or the order will not go through....

Our offer clearly states a 14-day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back from the customer within the 14-day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial person when they contacted our customer service department. The account was cancelled on 1/27/2018 per the customer's request. As a courtesy, we have issued a refund check for $189.93. Please allow 7-10 business days for the check to arrive. Rest assure, the account has been completely cancelled and customer is no longer enrolled in our auto ship/billing program. We apologize for any inconvenience and or misunderstanding, Thank you.

2/6/2018Luxurious Fashions2340 Hwy 180 E, Suite 255 Silver City, NM 88061 RE: [redacted] Revdex.com Case # [redacted] When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our...

offer clearly states a 14-day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back from the customer within the 14-day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial person when they contacted our customer service department. The account was cancelled on 1/2/2018 per the customer's request. As a courtesy, we have refunded $99.98. Please allow 2-3 business days for the refund to reflect. We apologize for any inconvenience and or misunderstanding. Thank you.

11/6/2017 Luxurious Fashions2340 US Hwy 180 East #255Silver City, NM 88061RE: [redacted]File No: [redacted]When a customer places an order on our website, the terms and conditions are clearly stated, and the customer must agree to the terms or the order will not go through. Our offer clearly states a...

14-day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back from the customer within the 14-day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial person when they contacted our customer service department. The account was cancelled 10/14/2017 per the customer's request. As a courtesy, we have refunded $99.98 (Trans-ID: [redacted]). Please allow 2-3 business days for the refund to reflect. We apologize for any inconvenience and or misunderstanding. Thank you.