Luxury Auto Dismantling

Customer called me moths after got the transmission, which they only had 30days warrantyHe spoke with sales rep ***, we don't have never had [redacted] working for Luxury Auto Dismantling , customer paid $($for the transmission , $delivery) but when their shop received the transmission they wanted the driver take the load inside their shop which means freight company charge me extra $for taking transmission inside their shop, customer told me shop dos have something they can pick up from freight truck when they ordered the transmission that's why we charged $, I try to help the customer even the warranty was expired but customer don't want to understand, all he want to get money back without sending transmission back to us, and doesn't want to pay for that extra freight.If You have any question please let me knowThanks Luxury Auto Dismantling [redacted] **Rancho Cordova CA [redacted] [redacted]

I am rejecting this response because: Yes we ordered mirrors on 3-25-from Luxury Auto Dismantling Unfortunately the mirrors did not work when we put them on the vehicle 4-28-Its not uncommon for a collision shop to order parts ahead of timeWhen we phoned them of this problem we were under the impression since the mirrors were no good they would warranty them We asked if they had any other mirrors in which we were told yes NOTHING was said that the warranty had expired and that we would have to purchase them again With other vendors parts are always taken back if they don't work Also they did not ask for permission to charge our credit card againIf that had come up in conversation who would be stupid to pay again for this item We asked if they would like these mirrors back The answer was no When we received the mirrors we went to work with them and when the box was opened the invoice was missed by *** So it wasn't until we received our credit card bill that we were aware of the charge We simply would not have paid again Our conversation with our credit card company was that it was the order on 3-25-that we were disputing but when it all comes down to the bottom line it is that Luxury has a disclaimer on their invoices So we were advised that we could file a whole lot of paperwork but would probably not get the refundThe mirrors when returned they said did not belong to them I'm not sure why they think we tried to return items that didn't belong to them Business to Business I just wish they would do the right thing We still have the mirrors if they would be willing to reconsider If not no need to go any further A valuable lesson for us We will never do business with them in the future

In regards to warranties, these are handled by the salesman who sold the parts on said invoiceThe second order took place days after the warranty expired on first invoice by the unknowing second salesmanAll information was provided to the unknowing second salesman to complete the order, including the credit card informationThe phone call to the second salesman about a "double charge" was described as a double shipment on second salesman orderAlso, the product sent back was not only broken, but was not from Luxury Auto DismantlingThe box of broken parts received had foreign markings from a possible different vendor, NOT Luxury Auto DismantlingNo salesman here at Luxury Auto would tell any customer we did not want back parts under warranty for inspection at any invoice amountOur policy is parts must be returned for inspection and a RMA (return merchandise authorization) number must be issued by original salesman

Allens Auto Body purchased a pair of mirrors on invoice number on 3-25-with a day warranty from my salesman ***Then, days later Allens Auto Body purchased two mirrors on invoice number from my salesman *** without any mention of a possible warranty after the
warranty expiredA couple months later the customer calls *** and says he has been charged twice for mirrorsSo *** said he would investigate and sent the customer a return shipping label for said "double charge" unknowing the customer had ordered a pair of mirrors from *** prior to the second orderOnce receiving the package from Allens Auto Body, we opened to find two broken mirrors that had been taken apart with no identifying markings from Luxury Auto in the slightestThe only marking found on said items were blue paint markings which was from a possible different vendorIt was identified that the product was not in any condition or marked from Luxury AutoThis was discussed between us, the customer, and the customer bank when they attempted a charge backThe charge back was not awarded because the customers merchant services also felt that the circumstances and product returned DID NOT justify a refundWe were will to refund the customer even though it was well beyond the warranty guidelines, BUT the product returned WAS NOT that of Luxury Auto Dismantling

I am rejecting this response because:Your salesman lied He was not given authorization to charge our credit card again I guess this is a big misunderstanding all the way around I would not be protesting this if we did not feel that we were lied to and ripped off I guess this is not going to be resolved by our notes to each other With your response of saying these mirrors are from another vendor like *** you can certainly call them and ask them if we purchased a set of mirrors We will never do business with you and will make sure we tell everyone we know about your business practices

I am rejecting this response because:    Yes we ordered mirrors on 3-25-15 from Luxury Auto Dismantling.  Unfortunately the mirrors did not work when we put them on the vehicle 4-28-15. Its not uncommon for a collision shop to order parts ahead of time. When we phoned them of this problem we were under the impression since the mirrors were no good they would warranty them.  We asked if they had any other mirrors in which we were told yes.  NOTHING was said that the warranty had expired and that we would have to purchase them again.   With other vendors parts are always taken back if they don't work  Also they did not ask for permission to charge our credit card again. If that had come up in conversation who would be stupid to pay again for this item.   We asked if they would like these mirrors back.  The answer was no.  When we received the mirrors we went to work with them and when the box was opened the invoice was missed by [redacted].  So it wasn't until we received our credit card bill that we were aware of the charge.  We simply would not have paid again.  Our conversation with our credit card company was that it was the order on 3-25-15 that we were disputing but when it all comes down to the bottom line it is that Luxury has a disclaimer on their invoices.  So we were advised that we could file a whole lot of paperwork but would probably not get the refund. The mirrors when returned they said did not belong to them.  I'm not sure why they think we tried to return items that didn't belong to them.  Business to Business I just wish they would do the right thing.  We still have the mirrors if they would be willing to reconsider.  If not no need to go any further.  A valuable lesson for us.  We will never do business with them in the future.

Customer called me 2 moths after got the transmission,  which they only had 30days warranty. He spoke with sales rep [redacted], we don't have never had [redacted] working for Luxury Auto Dismantling , customer paid $850.00 ($600.00 for the transmission , $250.00 delivery) but when their shop received the...

transmission they wanted the driver take the load inside their shop which means freight company charge me extra $261.37 for taking transmission inside their shop, customer told me shop dos have something they can pick up from freight truck when they ordered the transmission that's why we charged $250.00 , I try to help the customer even the warranty was expired but customer don't want to understand, all he  want to get money back without sending transmission back to us, and doesn't want to pay for that extra freight.If You have any question please let me know. Thanks Luxury Auto Dismantling[redacted]Rancho Cordova CA 95742[redacted]
 [redacted]

I have had the absolutely worse service that the owner George has not fairly attempted to resolve. I purchased a part in the amount of $775 which is a pretty penny, when part was received it was damaged I called the company right away to let them know and shipped it back, the staff told me they couldn't help since the owner was on vacation. I was given a return date and called then I was told he still wasn't back but that they didn't have that kind of part that Steve would look for one and call. After waiting more then two weeks I purchased another and had it installed on my vehicle, I called George only to find out they ordered the part without letting me know anything so at this point I have paid for two. I try to explain to George how his staff never told me anything and so since the last time Steve and I spoke he said he was still trying to locate one I purchased another. He refused to help of listen instead he hung up on me. I think it is super horrible the way this situation has been handled and I understand they say no refunds but if you cant provide the part that was purchased in a timely manner how is it fair to keep ones money, when people order parts its because they are needed now not when the seller is ready. I sent the part right back after getting it and now they still have my money this is robbery.

Review: On March 25, 2015 I ordered a pair of used mirrors for a mercedes in my shop at a cost of $820.00 We ordered early before the car came in for repairs. On April 28, 2015 upon installing the mirrors we found they did not work. Phoned Luxury Auto Dismantling to let them know. They said they would send out another set and that they didn't want the first set they shipped to us. Well when our credit card bill came in May we saw that they charged us again. They never told us that we would have to pay for another set. So when we phoned them as to what we thought was an error they said we will send you a shipping label and we will see what we can do. We phoned them after they were mailed to them and they are claiming the mirrors are not their merchandise. We have tried do rectify this situation but they are holding to the claim of it not being their mirrors. They had no authorization from us to charge our credit card again which I believe is illegal. We have been unable to reach the owner. We have been told he is on a 3 week vacation. We have bought lots of parts from this company, unsure as to why they are lying about this transaction. We even asked for a store credit. I hope you can help us in this matter. Thank you, KevinDesired Settlement: We would like a refund of $820.00.

Business

Response:

Allens Auto Body purchased a pair of mirrors on invoice number 19194 on 3-25-15 with a 30 day warranty from my salesman [redacted]. Then, 33 days later Allens Auto Body purchased two mirrors on invoice number 19596 from my salesman [redacted] without any mention of a possible warranty after the warranty expired. A couple months later the customer calls [redacted] and says he has been charged twice for mirrors. So [redacted] said he would investigate and sent the customer a return shipping label for said "double charge" unknowing the customer had ordered a pair of mirrors from [redacted] prior to the second order. Once receiving the package from Allens Auto Body, we opened to find two broken mirrors that had been taken apart with no identifying markings from Luxury Auto in the slightest. The only marking found on said items were blue paint markings which was from a possible different vendor. It was identified that the product was not in any condition or marked from Luxury Auto. This was discussed between us, the customer, and the customer bank when they attempted a charge back. The charge back was not awarded because the customers merchant services also felt that the circumstances and product returned DID NOT justify a refund. We were will to refund the customer even though it was well beyond the warranty guidelines, BUT the product returned WAS NOT that of Luxury Auto Dismantling.

Consumer

Response:

I am rejecting this response because: Yes we ordered mirrors on 3-25-15 from Luxury Auto Dismantling. Unfortunately the mirrors did not work when we put them on the vehicle 4-28-15. Its not uncommon for a collision shop to order parts ahead of time. When we phoned them of this problem we were under the impression since the mirrors were no good they would warranty them. We asked if they had any other mirrors in which we were told yes. NOTHING was said that the warranty had expired and that we would have to purchase them again. With other vendors parts are always taken back if they don't work Also they did not ask for permission to charge our credit card again. If that had come up in conversation who would be stupid to pay again for this item. We asked if they would like these mirrors back. The answer was no. When we received the mirrors we went to work with them and when the box was opened the invoice was missed by [redacted]. So it wasn't until we received our credit card bill that we were aware of the charge. We simply would not have paid again. Our conversation with our credit card company was that it was the order on 3-25-15 that we were disputing but when it all comes down to the bottom line it is that Luxury has a disclaimer on their invoices. So we were advised that we could file a whole lot of paperwork but would probably not get the refund. The mirrors when returned they said did not belong to them. I'm not sure why they think we tried to return items that didn't belong to them. Business to Business I just wish they would do the right thing. We still have the mirrors if they would be willing to reconsider. If not no need to go any further. A valuable lesson for us. We will never do business with them in the future.

Business

Response:

In regards to warranties, these are handled by the salesman who sold the parts on said invoice. The second order took place 3 days after the warranty expired on first invoice by the unknowing second salesman. All information was provided to the unknowing second salesman to complete the order, including the credit card information. The phone call to the second salesman about a "double charge" was described as a double shipment on second salesman order. Also, the product sent back was not only broken, but was not from Luxury Auto Dismantling. The box of broken parts received had foreign markings from a possible different vendor, NOT Luxury Auto Dismantling. No salesman here at Luxury Auto would tell any customer we did not want back parts under warranty for inspection at any invoice amount. Our policy is parts must be returned for inspection and a RMA (return merchandise authorization) number must be issued by original salesman.

Consumer

Response:

I am rejecting this response because:Your salesman lied. He was not given authorization to charge our credit card again. I guess this is a big misunderstanding all the way around. I would not be protesting this if we did not feel that we were lied to and ripped off. I guess this is not going to be resolved by our notes to each other. With your response of saying these mirrors are from another vendor like [redacted] you can certainly call them and ask them if we purchased a set of mirrors. We will never do business with you and will make sure we tell everyone we know about your business practices.