Luxury Auto of Great Neck

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Luxury Auto fail to disclosethat the vehicle was purchase on SEPT [redacted] 2014, by OCT ***I was unable to drive it; less than a month after purchaseThey also failto inform that they provided the Warranty Company, with the assurance that allrepairs would have been covered.I was told by [redacted] to takethe truck to any mechanic that is authorized to fix that make vehicle and neverto take it to the dealer, and because I had owned of the same vehicles in thepast, my mechanic of over years who is authorized, first inspected thevehicle and determined that it needs to have a very crucial repairWhen Ispoke to [redacted] the sales rep, his exact words to me “you have warranty”A call was then placed to theWarranty Company who told me to leave it by the mechanic and they would send aninspector to evaluate the claim, in which they did and the claim was DENIEDbecause “ the damages were pre-existing, that is before the date of purchase”,the representative that I spoke to then told me to discuss this with thedealerThe mechanic and I have been getting mixed messages when we call LuxuryAuto, first we were told by [redacted] the [redacted] at Luxury auto that when he spoketo the warranty company, they are willing to cover the cost of a “ REBUILTPART” only not a new one, which the warranty company denied and explained thatthey decided to cover the labor onlyAfter speaking with [redacted] I was told thatthe part was orderedA few days before Christmas I called Luxury Auto to checkon the status of the ordered part as it has been over weeks and the part hasnot been received, [redacted] told me “ the part was ordered, you just have to waituntil it gets there”.It is now the fourth week andmy mechanic did receive the requisition from the Warranty Company but the “orderedpart” never arrivedI called Luxury Auto wanted to speak to the owner, herefused to speak to me but I spoke to [redacted] who in his usual obnoxious toneinformed me that the part was never ordered and that I need to payI had askedthem from the initial beginning to take the vehicle back because they were nothonest about the condition of the vehicle” this is not [redacted] , you cannot buya vehicle and take it back,” says to me by ***It has several issues thatthey promised would have been addressed before I picked up the vehicle; the 2video players were not working, I was told by [redacted] that they do work just askmy mechanic to connect it to the battery, not true they are also defective; thesafety covering for the luggage compartment was missing, was reassured wouldhave been reinstalled, only to find out there is noneThe Inspection Card thatI was asked to pay $for the transfer from the old truck to the new,NEVER came, and the temporary one has expired weeks agoDue to the length oftime the truck has been by the mechanic, it has incurred a storage fee of$600.00.I am extremely disappointed and frustrated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Date: Friday, July [redacted] 2015, 6:PMWe have responded to this complaint two times previously and have not ignored this issueThere is nothing more we can do to further to satisfy this customer We have assisted with all that we can since December As a courtesy, we intervened with the warranty company to help verify that the repairs were coveredWe have not heard from this customer in over six months so in all due respect this complaint should be closed.There is no refund due to this customer

[redacted] has had this car since September and has vehicle warranty The issue is between the machanic and the warranty company, therefore out of our control We spoke to her today and we are trying to help her work out the issue with the mechanic and warranty company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Again, Luxury Auto is being deceptive in implying that thematter was between my mechanic and the warranty company when they should beforced to take full responsibility for the repairs of this vehicle because itwas discovered in less than days after purchase, and The warranty company,my mechanic and I knew that the vehicle was damaged long before the date ofpurchase, although they repeated lied to my family and I about the condition ofthe vehicleThe warranty company said that they sent a requisition for$to my mechanic, not $1442.00; the total cost of the repairs includinglabor, taxes, etc is $1863.72, leaving a balance of $I am forced tospend so much money on this vehicle; I was given only broken key, the storagecompartment protective covering that was promised would have been reinstalled,was not done, filters were clogged, and engine oil was never changed; some ofthese necessary maintenance I was forced to have done costing over $Themoral thing for Luxury Auto to do is to pay the balance of $for therepairs, refund the $FOR THE INSPECTION CARD THAT NEVER CAME so that Ican get the card myself and send me a check of $for the *** taxi I havebeen using for the weeks I have been waiting on the “ordered part” that ***told my mechanic and I was comingI also deserve an APOLOGY, for the way I wastreated; at the moment I consider ***’s statement when I asked to return thevehicle, very prejudicial when I was told” What do you think this is ***,this is not *** you cannot buy a car and bring it back” As I have said so many times that I owned ofsame make vehicle in the past, and the dealers I worked with before would haveoffered me another if I was not happy with the purchase.Then, and only then I will consider this matter closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

After review of *** ***’s paperwork, we have determined that the numbers are correct
and there are no discrepancies and no added options. The paperwork is explained to every customer before it is signed. All customers have the resources available prior to purchase
to research the vehicle’s history or we provide it to them when asked
The breakdown is as follows:
$23,000.00 price of vehicle
2,301.25 taxes and registration
75.00 document fee
For a total sale price of $25,
Minus the $3,down payment
For a $22,total amount financed

Revdex.com:At this time, I have not been contacted by Luxury Auto of Great Neck regarding complaint ID ***.Nothing has been done, they lied about selling me the car in when I had bought the car in Clearly they sold me a lemon and they do not want to resolve it Sincerely,*** ***

Luxury Autos fully understands [redacted]'s frustration.  Unfortunately, hoses and belts are not covered items under any vehicle warranty as they are considered maintenance items.  However, [redacted] does have a premium vehicle warranty which covers extensive mechanical issues. ...

The customer also feels that Luxury Autos should pay for the towing expense but [redacted]'s warranty includes coverage for vehicle towing.  I have personally spoken to [redacted] and explained all of this to him.  We feel confident that this vehicle will serve him well even though he experienced a breakdown early on in his ownership.  We apologize for any inconvenience [redacted] has experienced.

[redacted] purchased this 2012 subaru WRX STI in August of 2013.  It was a well maintained, low mileage vehicle.  This type of vehicle tends to be driven harder than the everyday vehicle.  This is a high performance car, usually purchased by younger drivers because of its speed...

and performance ability.  This car was purchased by [redacted] for his son's use.  At this point in time we would not be in any position to assist with a mechanical repair on a vehicle that was delivered 9 months ago.  We have no way of knowing how the car was driven during that time.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Hereas stated in the original complaint, the paperwork for the warranty was not submitted in a timely fashion. At least 6 weeks after buying the warranty the warranty company had not received it. I was not in the system when I needed a tow. I had to pay out of pocket due to Luxury Auto not submitting paperwork to the warranty company. Luxury Auto did not submit the warranty until after I  contacted them with the issue. Also the vehicle was in the shop
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Date: Friday, July [redacted] 2015, 6:36 PMWe have responded to this complaint two times previously and have not ignored this issue. There is nothing more we can do to further to satisfy this customer.  We have assisted with all that we can since December.  As a courtesy, we intervened with the warranty company to help verify that the repairs were covered. We have not heard from this customer in over six months so in all due respect this complaint should be closed.There is no refund due to this customer.

[redacted] has had this car since September and has vehicle warranty.   The issue is between the machanic and the warranty company, therefore out of our control.  We spoke to her today and we are trying to help her work out the issue with the mechanic and warranty company.

At this point there is nothing more we can do to help this customer.She did not trade a vehicle into us and was explained to that if she wanted to purchase the 2006 bmw we would not be able to take her vehicle on trade. She returned her other vehicle to the lender and if there is a deficiency she will have to handle with them. She chose to go through with the purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  When I enter luxury auto it was indeed my intention to trade in my 2003 g35 infinity. However after reviewing my credit. It was discovered by luxury auto that the I wasn't being benefited from the loan payments I made. I was then presented with the idea to turn the car over to Inovate because the payments I already made is more than what the car was worth and the car is valued more that what I owed. After careful consideration and being convinced by the sales representative. I decided to go forward with the purchase. The situation I'm currently experiencing was not the outcome that was described to me. The advise is was given was merely to close a sale and that's that. No one care about how it would reflect on me the customer. There was no communication from luxury auto even after I called several times and left messages. By reaching out to the Revdex.com was the only reason I received a "fallow up call" I was the one on the phone with Inovate trying to get the issue resolved. And it was based on the advise I received that cause the issue in the first. I will not stop until this situation is resolved because not of it is fear to me the customer. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Luxury Auto fail to disclosethat the vehicle was purchase on SEPT [redacted] 2014, by OCT [redacted]2014 I was unable to drive it; less than a month after purchase. They also failto inform that they provided the Warranty Company, with the assurance that allrepairs would have been covered.I was told by [redacted] to takethe truck to any mechanic that is authorized to fix that make vehicle and neverto take it to the dealer, and because I had owned 2 of the same vehicles in thepast, my mechanic of over 20 years who is authorized, first inspected thevehicle and determined that it needs to have a very crucial repair. When Ispoke to [redacted] the sales rep, his exact words to me “you have warranty”. A call was then placed to theWarranty Company who told me to leave it by the mechanic and they would send aninspector to evaluate the claim, in which they did and the claim was DENIEDbecause “ the damages were pre-existing, that is before the date of purchase”,the representative that I spoke to then told me to discuss this with thedealer. The mechanic and I have been getting mixed messages when we call LuxuryAuto, first we were told by [redacted] the [redacted] at Luxury auto that when he spoketo the warranty company, they are willing to cover the cost of a “ REBUILTPART” only not a new one, which the warranty company denied and explained thatthey decided to cover the labor only. After speaking with [redacted] I was told thatthe part was ordered. A few days before Christmas I called Luxury Auto to checkon the status of the ordered part as it has been over 2 weeks and the part hasnot been received, [redacted] told me “ the part was ordered, you just have to waituntil it gets there”.It is now the fourth week andmy mechanic did receive the requisition from the Warranty Company but the “orderedpart” never arrived. I called Luxury Auto wanted to speak to the owner, herefused to speak to me but I spoke to [redacted] who in his usual obnoxious toneinformed me that the part was never ordered and that I need to pay. I had askedthem from the initial beginning to take the vehicle back because they were nothonest about the condition of the vehicle” this is not [redacted], you cannot buya vehicle and take it back,” says to me by [redacted]. It has several issues thatthey promised would have been addressed before I picked up the vehicle; the 2video players were not working, I was told by [redacted] that they do work just askmy mechanic to connect it to the battery, not true they are also defective; thesafety covering for the luggage compartment was missing, was reassured wouldhave been reinstalled, only to find out there is none. The Inspection Card thatI was asked to pay $300.00 for the transfer from the old truck to the new,NEVER came, and the temporary one has expired weeks ago. Due to the length oftime the truck has been by the mechanic, it has incurred a storage fee of$600.00.I am extremely disappointed and frustrated.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have brought the car several time to the dealer ship for the check engine light being on and the car running lean which they did nothing for way before all this just a few months buying the car and told me it was just a wire messing with the sensor and even after that I brought it back to them and they sent me to a different mechanic in [redacted] who wouldn't work on my car cause of there bad business with the guy and because the warranty they sold me wouldn't cover the modification. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Luxury Auto of Great Neck regarding complaint ID [redacted].Sincerely,
[redacted]

Review: 5 months ago my truck was totally damaged by someone driving a stolen car, the insurance company honored my claim and I was given the total value of the truck which was over $8000.00. I n my pursuit to purchase another vehicle I went on [redacted] and saw a vehicle that was advertised by the above named dealer. I made contact and was immediately contacted by a salesrep name [redacted] and set up an appointment to see the vehicle. I liked the vehicle but wanted my mechanic and my husband to see it before purchase; my mechanic was not able to see the vehicle because he had a family medical emergency that he was not sure when it would be over. [redacted] then assured us that the vehicle was in immaculate condition and just incase there was anything wrong, it would have been minor and would be covered by the 3 years warranty they were giving, whichturns out to be only 2 years . This was against my better judgement, because I now realize I bought a Lemon and they are refusing to talk to me, address the problem, fix the vehicle etc. the truck has not been working for over a month now and The warranty company will not honor the claim because they say it was damaged before the date of purchase; it requires over $4000.00 worth of repairs. I paid down $9000.00 and the purchase price was $16000.00; however, I still cannot understand why I owe $19000.00 although putting down almost half the purchase price. PLEASE , PLEASE HELP ME.Desired Settlement: I have no trust that the car will be good even after being repaired, I had asked them to take it back and refund my money so that I can go somewhere I will be treated with respect. They refuse to return my calls, yells at me whenever they come on the phone. The [redacted] is never available and the salesrep [redacted] is rude and obnoxious.

Business

Response:

[redacted] has had this car since September and has vehicle warranty. The issue is between the machanic and the warranty company, therefore out of our control. We spoke to her today and we are trying to help her work out the issue with the mechanic and warranty company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Luxury Auto fail to disclosethat the vehicle was purchase on SEPT [redacted] 2014, by OCT [redacted]2014 I was unable to drive it; less than a month after purchase. They also failto inform that they provided the Warranty Company, with the assurance that allrepairs would have been covered.I was told by [redacted] to takethe truck to any mechanic that is authorized to fix that make vehicle and neverto take it to the dealer, and because I had owned 2 of the same vehicles in thepast, my mechanic of over 20 years who is authorized, first inspected thevehicle and determined that it needs to have a very crucial repair. When Ispoke to [redacted] the sales rep, his exact words to me “you have warranty”. A call was then placed to theWarranty Company who told me to leave it by the mechanic and they would send aninspector to evaluate the claim, in which they did and the claim was DENIEDbecause “ the damages were pre-existing, that is before the date of purchase”,the representative that I spoke to then told me to discuss this with thedealer. The mechanic and I have been getting mixed messages when we call LuxuryAuto, first we were told by [redacted] the [redacted] at Luxury auto that when he spoketo the warranty company, they are willing to cover the cost of a “ REBUILTPART” only not a new one, which the warranty company denied and explained thatthey decided to cover the labor only. After speaking with [redacted] I was told thatthe part was ordered. A few days before Christmas I called Luxury Auto to checkon the status of the ordered part as it has been over 2 weeks and the part hasnot been received, [redacted] told me “ the part was ordered, you just have to waituntil it gets there”.It is now the fourth week andmy mechanic did receive the requisition from the Warranty Company but the “orderedpart” never arrived. I called Luxury Auto wanted to speak to the owner, herefused to speak to me but I spoke to [redacted] who in his usual obnoxious toneinformed me that the part was never ordered and that I need to pay. I had askedthem from the initial beginning to take the vehicle back because they were nothonest about the condition of the vehicle” this is not [redacted], you cannot buya vehicle and take it back,” says to me by [redacted]. It has several issues thatthey promised would have been addressed before I picked up the vehicle; the 2video players were not working, I was told by [redacted] that they do work just askmy mechanic to connect it to the battery, not true they are also defective; thesafety covering for the luggage compartment was missing, was reassured wouldhave been reinstalled, only to find out there is none. The Inspection Card thatI was asked to pay $300.00 for the transfer from the old truck to the new,NEVER came, and the temporary one has expired weeks ago. Due to the length oftime the truck has been by the mechanic, it has incurred a storage fee of$600.00.I am extremely disappointed and frustrated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Again, Luxury Auto is being deceptive in implying that thematter was between my mechanic and the warranty company when they should beforced to take full responsibility for the repairs of this vehicle because itwas discovered in less than 30 days after purchase, and The warranty company,my mechanic and I knew that the vehicle was damaged long before the date ofpurchase, although they repeated lied to my family and I about the condition ofthe vehicle. The warranty company said that they sent a requisition for$1415.98 to my mechanic, not $1442.00; the total cost of the repairs includinglabor, taxes, etc is $1863.72, leaving a balance of $447.74. I am forced tospend so much money on this vehicle; I was given only 1 broken key, the storagecompartment protective covering that was promised would have been reinstalled,was not done, filters were clogged, and engine oil was never changed; some ofthese necessary maintenance I was forced to have done costing over $600.00. Themoral thing for Luxury Auto to do is to pay the balance of $447.74 for therepairs, refund the $375.00 FOR THE INSPECTION CARD THAT NEVER CAME so that Ican get the card myself and send me a check of $100.00 for the [redacted] taxi I havebeen using for the 4 weeks I have been waiting on the “ordered part” that [redacted]told my mechanic and I was coming. I also deserve an APOLOGY, for the way I wastreated; at the moment I consider [redacted]’s statement when I asked to return thevehicle, very prejudicial when I was told” What do you think this is [redacted],this is not [redacted] you cannot buy a car and bring it back”. As I have said so many times that I owned 2 ofsame make vehicle in the past, and the dealers I worked with before would haveoffered me another if I was not happy with the purchase.Then, and only then I will consider this matter closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Date: Friday, July [redacted] 2015, 6:36 PMWe have responded to this complaint two times previously and have not ignored this issue. There is nothing more we can do to further to satisfy this customer. We have assisted with all that we can since December. As a courtesy, we intervened with the warranty company to help verify that the repairs were covered. We have not heard from this customer in over six months so in all due respect this complaint should be closed.There is no refund due to this customer.

Review: I purchased a car from this people 3 over 3 months ago and I still haven't received the correct paperwork from them to register my vehicle. These people have held my money for 3 months already and now it is a whole problem now that I want my money back. This is the most corrupt used car sales business. If try to contact them and they hang up or don't answer.Desired Settlement: Give me my money back.

Business

Response:

The customer purchased this vehicle but did not want to register the car. He only wanted it titled to him.

All the paperwork was sent to DMV in a timely manner. Unfortunately, DMV has their own time frame for processing paperwork and

Review: Purchased a BMW 335XI it was not properly service. The car was returned to the dealer and they were very unprofessional in handling servicing of the car. The Sway Link on the car when drive on a rough surface makes a very loud noise, the Shocks need to be replaced and service light needs to be taken off.

[redacted] the manager stated to me that he is not going to chage the Sway Link and service the car it is my responsibility to do that. The car is parked on the street at the dealer and I can either pick it up or leave it on the street. I am a difficult customer asking for too much.

If the car is under a 90 day warranty it is the dealer responsibility to service the car.Desired Settlement: I would like the dealer to fix the problem and if they refused then full refund of my money.

Thanks.

Business

Response:

The customer's car was dropped off and all service issues were addressed. Shocks were replaced and everything checked. This vehicle is in fine working condition. A very satisfied customer picked up the car yesterday.