Luxury Auto Sales LLC

first we don't have [redacted] as a customer in file but we have [redacted] in fileWe have made effort to contact the customer on phone number given it no answers also left voice mail without response backWe had a chance to review the deal and all the paperwork I don't see anything show we promised or owed anything on this deal I also seen the negotiation sheet and it showed Customer agreed to take a discount on the car from $plus tax to only pay plus tax and buying the car completely As Is condition since they took the discount and still nothing shoiwng in documents that we promised anythingWe always take care of our customers so if they would of visied our shop we would take care of proplem in a goodwill since it is AS IS salewe have a tech in houseWe checked also seat belt prices it is under $plus $laborIt is not reasonable also to pay 20% of the care value for seatbelt if there were something wrong with itWe also been trying to get hold of the customer since we got review from them on our Facebook site and we sent her a quick response to call us on direct cell number to see what the problem she have but no responseWe willing to help out to replace the seat belt for our cost form our goodwilll to the customer or pay the cost of $the actual cost in our shop to make them happythanks for bringing this matter to our attentionPlease let us know if we can at any help

first we don't have [redacted] as a customer in file but we have [redacted] in file. We have made effort to contact the customer on phone number given it no answers also left voice mail without response back. We had a chance to review the deal and all the paperwork I don't see anything...

show we promised or owed anything on this deal.  I also seen the negotiation sheet and it showed Customer agreed to take a discount on the car from $2995 plus tax to only pay 2500 plus tax and buying the car completely As Is condition since they took the discount and still nothing shoiwng in documents that we promised anything. We always take care of our customers so if they would of visied our shop we would take care of proplem in a goodwill since it is AS IS sale. we have a tech in house. We checked also seat belt prices it is under $50 plus $50 labor. It is not reasonable also to pay 20% of the care value for seatbelt if there were something wrong with it. We also been trying to get hold of the customer since we got review from them on our Facebook site and we sent her a quick response to call us on direct cell number to see what the problem she have but no response. We willing to help out to replace the seat belt for our cost form our goodwilll to the customer or pay the cost of $100 the actual cost in our shop to make them happy. thanks for bringing this matter to our attention. Please let us know if we can at any help.

Thanks for sharing this info with us and as one of our main concern is customer satisfactions.After sharing your notes with our general manager John. We would like to share with you that customer subject to this complain came in person and visited our dealership. He sat down with his salesman...

and he was completely clear to the salesman and the finance manager at this visit that was his main goal He asked to help him accomplish is to see if there was any way we could get him approved with him maintaining the two open auto loans that he financing at the moment. Chris (Salesman) spoke with the finance manager and he told him that the only way to determine if we can do the additional loan is to send in an application to the lenders and see if they are willing to offer an additional loan for him. As per our procedures we have the customer sit down and took an application with all the personal and financial information necessary to send the application to our lenders and pull his credit. We would not be able to submit an application or run credit without the customer giving us their complete application which includes Full name, Social security number, full address for the last two years and full employment history for the last two years and his income details additional to his Drivers license info which we always verify ID all customers. According to our finance manger this customer requested to get approved prior to viewing any cars because he didn't want to waste his time if he was not able to get approved for an additional vehicle. And that what we did try for him as a normal customer no different than others wants to get finance assistant. If the customer was paying cash for the car or don't need finance assistant we will not need any info from him other than full name and current address without asking for any more details like, Employment history and income or any other details. Additional to that the customer as you see on a good level of education to allow him to determine what kind of information he will need to provide the dealership to just look at a car or paying cash for a car or applying for a credit to be able to finance a car specially he is financing two cars already.Applying for a credit will not damage your credit if you have good credit. We have no authority to Fix credit or pay off balances or lowering debts on customers credits or raise credit points.thanks again for bringing this to our attention.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Brett C[redacted]

I hope this is the appropriate way to follow-up on the complaint I made that has been closed. Please update the file with this information:UPDATE:   Our purchase was made on June 28, 2016 with cash.  We spent our entire $4500 budget on the purchase yet the car has anti-freeze in the...

cylinders and the Honda dealer said it would require a new engine after their evaluation on July 23.  It was not working.  On August 3, Wael H[redacted] contacted us wanting to give us names of mechanics he knew in our area.  We explained that we have no money to spend on this car.  Our entire budget was spent on what we thought was a working Honda Accord.  Eventually we came to an agreement that Wael would replace the engine, the SRS airbag mechanism, and put new tires on the car at his expense.  We agreed we would have the car checked by a mechanic of our choice once it was complete and pay $100 to Wael (although I don't know what this is for?) This was a solid offer to make this right!  The car was towed at our expense to Luxury Auto on August 4.  There were some bumps along the way with an engine that failed; another engine that was a success; Wael's statement on August 27 that he didn't want to replace the airbag; then he agreed (again) that he would replace it when we insisted.  It all came together and Wael called on September 3 to say it was ready!  He had requirements that the car could not leave the city for evaluation and eventually we met that with an Angie's List mechanic as we do not live near Columbus.  It was determined that the replaced parts are working and the test drive was successful!  We pick up the car tomorrow, September 14.  We are so hopeful that this process is finished and very grateful to Wael that he desired to make it right.  My daughter will now have a car to drive back and forth to college as we originally hoped in June.  Thank you Wael!  We will be updating the Revdex.com and Attorney General's office as well.  At this point my rating would be a 3.