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Luxury Detail Reviews (7)

While not completely relevant, the facts presented by Luxury Detail are not correctFirst, I brought the [redacted] in and agreed to a priceBut I did not leave the vehicle there; I brought it back on Wednesday August 27th, the day of my scheduled appointmentSecond, I was told the [redacted] would be completed on Friday, August 29th but it was notWhen I called on Friday, I was told the [redacted] would be ready to pick up on SaturdayAdditionally, I was told to bring cash for payment as the credit card machine was not workingI declined, and the credit card machine was working fine the following day My wife and I did pick up the car on Saturday the 30th at about pmIt should be noted that ***, the owner, was not there; one of his employees took care of the transactionI have never met or seen [redacted] to dateThe version that is being told by the business is, according to ***, due to watching video footage from multiple camerasMy wife and I did look over the vehicle inside and outHowever, there would be no way of seeing the razor blade unless we would have opened all of the compartments, which there was no reason to doIt should be obvious that if the razor blade were visible, it would have been seen by the business or me and the accident would never have happenedI possess and can provide pictures of the interior with the razor blade showing where it was left Luxury Detail states that they did not use a blade, that they only use a blade to remove window stickers and tintI’m certain that razor blades are used for other tasks as wellThat said, the fact is that we had an Autism sticker on the rear passenger window that was no longer there when we picked up the carA razor blade had to of been used to remove that stickerFurther, there is no logical explanation as to where else the razor blade could have come fromThey just finished a “Q-tip finish” detail on my car for $350, so I’m sure they would have found and removed the razor blade Luxury Detail is focusing on the time frame of when the incident happened and when we reported itWhile I don’t see the relevancy as it relates to them accepting responsibility, I will explain how we reported the incident as soon as possible We picked up the car around 5pm on Saturday, August 30thThe incident did not happen until 11pm, which is when I opened the compartment (it was obviously was dark and no interior car lights were on)The business was already closed so contact the day of the incident was not possibleFurther, the business was closed the following day, Sunday August 31st and again on Monday September 1st for the Labor Day holidayThe first opportunity to call would have been Tuesday September 2nd, which I did doI called the Sacramento location and was told that [redacted] was not in the office and was not coming inNot wanting to wait, I did some research and found that the primary owner of the business, [redacted] , worked at the San Carlos locationOnly because I could not get in contact with [redacted] did I subsequently called [redacted] I explained my situation and [redacted] said he would have [redacted] call me and get to the bottom of what happenedI can produce phone records of these calls placedThree days passed by and [redacted] never did call meI was concerned and surprised because this was a serious matter to me and should have been to the businessSubsequently, I sent an email on September 5th to both [redacted] , the owner at San Carlos, and to ***Not until Friday evening September 5th did [redacted] finally call me [redacted] stated that [redacted] forwarded him the email but he had never received itHowever, I can produce a copy of the email that shows ***’s email address as one of the recipientsIn summary, there was no wasted time prior to notifying the businessI called as soon as the business was open and attempted to call [redacted] directlyAdditional attempts to call the Sacramento business location went unanswered with no option to leave a voicemail optionIt should be noted that when I talked to [redacted] on September 5th, he told me that he was on his cell phone and that calls to the business sometimes get forwarded directly to himIf that’s the case, he doesn’t answer them and doesn’t have a voicemail option Finally, Luxury Detail boasts that they have been operating for years with no incidents like thisThat is a great track record and an accomplishment to be proud ofHowever, it does not relieve the business from its responsibility for the accidentAs an example, if I was found at fault in an auto accident after driving for years without an accident, the years without an accident would not excuse me from taking responsibility for the accident

I go to these guys for a wash and a waxEverything seems fine other than the boss talked a lot while I was trying to look over my brand new truck, no big dealFirst thing on my way to work I notice that a piece of rubber trim around my back driver wheel well.You can tell that the damage happened there because there is no damage to paint or body just the rubber trim so after work I stopped by to talk to the bossHe denied it than started to yell at meSo I ask him what he wants to do and he said nothing, and that he did not need my business as he has lots of big dealer businessSo I told him I was going to Revdex.com and he said he has me on camera okaying the jobI hope so, on that video you will see him start to talk to me every time I tried to inspect my brand new truck He seemed professional until he damaged my truck & got my money !!!!

Unfortunately, I do not have any pictures of the window stickerThis would obviously have to be an accidental photo since one does not normally take pictures of stickers on their carIt's also unfortunate that pictures would be necessary to prove my caseI take my car in for a Q-tip finish detail and when I pick it up there isn't a speck of dust to be found, except a razor bladeBut somehow, the razor blade, which is commonly used in car detailing, does not belong to themThe only other explanation is that the razor blade was mine and I left it in the car when I dropped it off (This isn't logical since I don't own those types of razor blades and I have a two-year old who spends a lot of time playing in the car). Then when they detailed the car, cleaning every nook and cranny, they found every piece of trash, dirt and grime, but somehow failed to find the razor bladeThat doesn't even make common senseAgain, I don't own this type of razor blade, the business commonly uses them in car detailing, but somehow it's not theirs? Sorry, but I fail to see the logicThank you

While not completely relevant, the facts presented by Luxury Detail are not correct. First, I brought the [redacted] in and agreed to a price. But I did not leave the vehicle there; I brought it back on Wednesday August 27th, the day of my scheduled appointment. Second, I was told the [redacted] would be completed on Friday, August 29th but it was not. When I called on Friday, I was told the [redacted] would be ready to pick up on Saturday. Additionally, I was told to bring cash for payment as the credit card machine was not working. I declined, and the credit card machine was working fine the following day.
My wife and I did pick up the car on Saturday the 30th at about 5 pm. It should be noted that [redacted], the owner, was not there; one of his employees took care of the transaction. I have never met or seen [redacted] to date. The version that is being told by the business is, according to [redacted], due to watching video footage from multiple cameras. My wife and I did look over the vehicle inside and out. However, there would be no way of seeing the razor blade unless we would have opened all of the compartments, which there was no reason to do. It should be obvious that if the razor blade were visible, it would have been seen by the business or me and the accident would never have happened. I possess and can provide pictures of the interior with the razor blade showing where it was left.
Luxury Detail states that they did not use a blade, that they only use a blade to remove window stickers and tint. I’m certain that razor blades are used for other tasks as well. That said, the fact is that we had an Autism sticker on the rear passenger window that was no longer there when we picked up the car. A razor blade had to of been used to remove that sticker. Further, there is no logical explanation as to where else the razor blade could have come from. They just finished a “Q-tip finish” detail on my car for $350, so I’m sure they would have found and removed the razor blade.
Luxury Detail is focusing on the time frame of when the incident happened and when we reported it. While I don’t see the relevancy as it relates to them accepting responsibility, I will explain how we reported the incident as soon as possible.  We picked up the car around 5pm on Saturday, August 30th. The incident did not happen until 11pm, which is when I opened the compartment (it was obviously was dark and no interior car lights were on). The business was already closed so contact the day of the incident was not possible. Further, the business was closed the following day, Sunday August 31st and again on Monday September 1st for the Labor Day holiday. The first opportunity to call would have been Tuesday September 2nd, which I did do. I called the Sacramento location and was told that [redacted] was not in the office and was not coming in. Not wanting to wait, I did some research and found that the primary owner of the business, [redacted], worked at the San Carlos location. Only because I could not get in contact with [redacted] did I subsequently called [redacted]. I explained my situation and [redacted] said he would have [redacted] call me and get to the bottom of what happened. I can produce phone records of these calls placed. Three days passed by and [redacted] never did call me. I was concerned and surprised because this was a serious matter to me and should have been to the business. Subsequently, I sent an email on September 5th to both [redacted], the owner at San Carlos, and to [redacted]. Not until Friday evening September 5th did [redacted] finally call me. [redacted] stated that [redacted] forwarded him the email but he had never received it. However, I can produce a copy of the email that shows [redacted]’s email address as one of the recipients. In summary, there was no wasted time prior to notifying the business. I called as soon as the business was open and attempted to call [redacted] directly. Additional attempts to call the Sacramento business location went unanswered with no option to leave a voicemail option. It should be noted that when I talked to [redacted] on September 5th, he told me that he was on his cell phone and that calls to the business sometimes get forwarded directly to him. If that’s the case, he doesn’t answer them and doesn’t have a voicemail option.
Finally, Luxury Detail boasts that they have been operating for 11 years with no incidents like this. That is a great track record and an accomplishment to be proud of. However, it does not relieve the business from its responsibility for the accident. As an example, if I was found at fault in an auto accident after driving for 11 years without an accident, the 11 years without an accident would not excuse me from taking responsibility for the accident.

On August 27th, 2014 Mr. [redacted] came into Luxury Detail and wanted us to detail his 2006 [redacted] .  While there we went over the car and gave him a price of $350.00 for the complete detail.  He agreed to the price and left the vehicle at our location and we proceeded to...

detail the vehicle.  Once the vehicle was finished on Friday August 29th we contacted Mr. [redacted] that we were done with our services and he told us that he would be in to pick up the vehicle on Saturday August 30th.  Upon his arrival with his wife, we had him and his wife both look over the [redacted] and make sure it was done to their satisfaction.  They then proceeded to go around the car, opened all the doors and trunk, and inspected inside the vehicle.  He seemed very happy with our job.  Once he was done checking the vehicle over, we proceeded inside for payment and when we were done he and his wife drove off with the [redacted].  We were unaware of any incident that had happened until we received an email from our other location in San Carlos.  Our San Carlos location had forwarded to us an email that he had received from Mr. [redacted] on Tuesday regarding an incident in which he had said that as he opened the cup holder Saturday evening there was a blade in there that had cut his thumb.  The date of the incident was on Saturday evening August 30th the same day he picked up the vehicle and we didn’t receive any calls or any emails directly to us nor did the customer come back to the shop and notify us of what had happened – he sent the email to our other location 3 days later.   We would like to say that no blades were used in the detailing of his vehicle.  Blades are only used when we need to remove tint or stickers  from windows and in this case we did not remove any window tint or stickers so there would be no reason for us to have a blade in the vehicle.  Our concern is this: We were closed on Sunday but we were open on Monday and no calls or messages were left on our voicemail, no visit from the customer, and the customer didn’t email us.  Mr. [redacted] had called/emailed our shop in San Carlos on Tuesday instead of going directly to us.  We spoke with the customer and he told us what had happened and we apologized if that did happen but we were wondering why he didn’t call us directly and at least leave a message or email us right when it happened or even the following business day or at least come back to the shop which is about 15 minutes away from where he lives.  We are very sorry that this incident occurred but in all fairness no attempts were made to reach us right away.  This would be an incident that I would consider extremely important and would expect a call/voicemail/email from a customer right away to let me know what had happened.  Once again we are regretful that this incident happened but in all fairness a lot of time had passed before he tried to notify us.  We have been in business for over 11 years and not once have we had an incident like this.  We are willing to request phone records showing no phone call attempts were made from Mr. [redacted] to our location in Sacramento.

I go to these guys for a wash and a wax. Everything seems fine other than the boss talked a lot while I was trying to look over my brand new truck, no big deal. First thing on my way to work I notice that a piece of rubber trim around my back driver wheel well.You can tell that the damage happened there because there is no damage to paint or body just the rubber trim so after work I stopped by to talk to the boss. He denied it than started to yell at me. So I ask him what he wants to do and he said nothing, and that he did not need my business as he has lots of big dealer business. So I told him I was going to Revdex.com and he said he has me on camera okaying the job. I hope so, on that video you will see him start to talk to me every time I tried to inspect my brand new truck. He seemed professional until he damaged my truck & got my money !!!!

Review: I dropped off my vehicle to be detailed on August 27, 2014 and picked it up on August 30, 2014. When I went to open the center console, my thumb was badly cut by the razor blade that was left in the vehicle by one of the employees. The razor blade was standing sharp edge up in a crevice between the two console doors, where one puts there thumb/finger to open it. I do have pictures of the cut received as well as the razor blade.My thumb was cut badly and consequently got blood spatter in the interior of the vehicle they had just detailed. I had to clean all of that up.I finally got a hold of [redacted], the owner, on September 5th. He took no responsibility and assured me that his business was not at fault. [redacted] said he watched video footage of my detail and that no razor blade was used. When I explained that we had window stickers that had been removed which would've required a razor blade, [redacted] suggested that the razor blade could've been mine and that I had left it in there. This makes no sense because their website offers a "Q-tip" finish. It's not reasonable to believe that I left a razor blade in the car and they missed it when cleaning every crack and crevice. Further, I don't have or use razor blades for anything. What I do have is a two-year old daughter who loves to climb around and play in the car.I would assume this was an accident, but unfortunately there were consequences and it is too bad that [redacted] never took the time to ask me if I was okay or if there was anything he could do. He was too busy making excuses as to why it wasn't his fault.Desired Settlement: I am requesting a refund of the detail price which was $350.00.

Business

Response:

On August 27th, 2014 Mr. [redacted] came into Luxury Detail and wanted us to detail his 2006 [redacted] . While there we went over the car and gave him a price of $350.00 for the complete detail. He agreed to the price and left the vehicle at our location and we proceeded to detail the vehicle. Once the vehicle was finished on Friday August 29th we contacted Mr. [redacted] that we were done with our services and he told us that he would be in to pick up the vehicle on Saturday August 30th. Upon his arrival with his wife, we had him and his wife both look over the [redacted] and make sure it was done to their satisfaction. They then proceeded to go around the car, opened all the doors and trunk, and inspected inside the vehicle. He seemed very happy with our job. Once he was done checking the vehicle over, we proceeded inside for payment and when we were done he and his wife drove off with the [redacted]. We were unaware of any incident that had happened until we received an email from our other location in San Carlos. Our San Carlos location had forwarded to us an email that he had received from Mr. [redacted] on Tuesday regarding an incident in which he had said that as he opened the cup holder Saturday evening there was a blade in there that had cut his thumb. The date of the incident was on Saturday evening August 30th the same day he picked up the vehicle and we didn’t receive any calls or any emails directly to us nor did the customer come back to the shop and notify us of what had happened – he sent the email to our other location 3 days later. We would like to say that no blades were used in the detailing of his vehicle. Blades are only used when we need to remove tint or stickers from windows and in this case we did not remove any window tint or stickers so there would be no reason for us to have a blade in the vehicle. Our concern is this: We were closed on Sunday but we were open on Monday and no calls or messages were left on our voicemail, no visit from the customer, and the customer didn’t email us. Mr. [redacted] had called/emailed our shop in San Carlos on Tuesday instead of going directly to us. We spoke with the customer and he told us what had happened and we apologized if that did happen but we were wondering why he didn’t call us directly and at least leave a message or email us right when it happened or even the following business day or at least come back to the shop which is about 15 minutes away from where he lives. We are very sorry that this incident occurred but in all fairness no attempts were made to reach us right away. This would be an incident that I would consider extremely important and would expect a call/voicemail/email from a customer right away to let me know what had happened. Once again we are regretful that this incident happened but in all fairness a lot of time had passed before he tried to notify us. We have been in business for over 11 years and not once have we had an incident like this. We are willing to request phone records showing no phone call attempts were made from Mr. [redacted] to our location in Sacramento.

Consumer

Response:

While not completely relevant, the facts presented by Luxury Detail are not correct. First, I brought the [redacted] in and agreed to a price. But I did not leave the vehicle there; I brought it back on Wednesday August 27th, the day of my scheduled appointment. Second, I was told the [redacted] would be completed on Friday, August 29th but it was not. When I called on Friday, I was told the [redacted] would be ready to pick up on Saturday. Additionally, I was told to bring cash for payment as the credit card machine was not working. I declined, and the credit card machine was working fine the following day.

My wife and I did pick up the car on Saturday the 30th at about 5 pm. It should be noted that [redacted], the owner, was not there; one of his employees took care of the transaction. I have never met or seen [redacted] to date. The version that is being told by the business is, according to [redacted], due to watching video footage from multiple cameras. My wife and I did look over the vehicle inside and out. However, there would be no way of seeing the razor blade unless we would have opened all of the compartments, which there was no reason to do. It should be obvious that if the razor blade were visible, it would have been seen by the business or me and the accident would never have happened. I possess and can provide pictures of the interior with the razor blade showing where it was left.

Luxury Detail states that they did not use a blade, that they only use a blade to remove window stickers and tint. I’m certain that razor blades are used for other tasks as well. That said, the fact is that we had an Autism sticker on the rear passenger window that was no longer there when we picked up the car. A razor blade had to of been used to remove that sticker. Further, there is no logical explanation as to where else the razor blade could have come from. They just finished a “Q-tip finish” detail on my car for $350, so I’m sure they would have found and removed the razor blade.

Luxury Detail is focusing on the time frame of when the incident happened and when we reported it. While I don’t see the relevancy as it relates to them accepting responsibility, I will explain how we reported the incident as soon as possible. We picked up the car around 5pm on Saturday, August 30th. The incident did not happen until 11pm, which is when I opened the compartment (it was obviously was dark and no interior car lights were on). The business was already closed so contact the day of the incident was not possible. Further, the business was closed the following day, Sunday August 31st and again on Monday September 1st for the Labor Day holiday. The first opportunity to call would have been Tuesday September 2nd, which I did do. I called the Sacramento location and was told that [redacted] was not in the office and was not coming in. Not wanting to wait, I did some research and found that the primary owner of the business, [redacted], worked at the San Carlos location. Only because I could not get in contact with [redacted] did I subsequently called [redacted]. I explained my situation and [redacted] said he would have [redacted] call me and get to the bottom of what happened. I can produce phone records of these calls placed. Three days passed by and [redacted] never did call me. I was concerned and surprised because this was a serious matter to me and should have been to the business. Subsequently, I sent an email on September 5th to both [redacted], the owner at San Carlos, and to [redacted]. Not until Friday evening September 5th did [redacted] finally call me. [redacted] stated that [redacted] forwarded him the email but he had never received it. However, I can produce a copy of the email that shows [redacted]’s email address as one of the recipients. In summary, there was no wasted time prior to notifying the business. I called as soon as the business was open and attempted to call [redacted] directly. Additional attempts to call the Sacramento business location went unanswered with no option to leave a voicemail option. It should be noted that when I talked to [redacted] on September 5th, he told me that he was on his cell phone and that calls to the business sometimes get forwarded directly to him. If that’s the case, he doesn’t answer them and doesn’t have a voicemail option.

Finally, Luxury Detail boasts that they have been operating for 11 years with no incidents like this. That is a great track record and an accomplishment to be proud of. However, it does not relieve the business from its responsibility for the accident. As an example, if I was found at fault in an auto accident after driving for 11 years without an accident, the 11 years without an accident would not excuse me from taking responsibility for the accident.

Consumer

Response:

Unfortunately, I do not have any pictures of the window sticker. This would obviously have to be an accidental photo since one does not normally take pictures of stickers on their car. It's also unfortunate that pictures would be necessary to prove my case. I take my car in for a Q-tip finish detail and when I pick it up there isn't a speck of dust to be found, except a razor blade. But somehow, the razor blade, which is commonly used in car detailing, does not belong to them. The only other explanation is that the razor blade was mine and I left it in the car when I dropped it off (This isn't logical since I don't own those types of razor blades and I have a two-year old who spends a lot of time playing in the car). Then when they detailed the car, cleaning every nook and cranny, they found every piece of trash, dirt and grime, but somehow failed to find the razor blade. That doesn't even make common sense. Again, I don't own this type of razor blade, the business commonly uses them in car detailing, but somehow it's not theirs? Sorry, but I fail to see the logic. Thank you.

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Description: Auto Detailing

Address: 2551 Trade Wind Ave, Sacramento, California, United States, 95825-2461

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