Luxury Exterior Solutions

Did not deliver/install replacement windows. No refund of deposit. May be out of business.Oct 2014 - entered into written contract for 2 replacement windows for home. Paid 50% deposit of $450. Installation estimated in 8 weeks.Dec 2014 - phoned company re: status of order. Calls forwarded to "new" customer service rep - [redacted] - in Connecticut.Jan 2015 - no word from [redacted] on status of order. Most calls not picked up; had to leave voice messages. Calls to NC office are forwarding to the CT phone number.Feb 2015 - no return calls to pleas left on company phone or sent to email address. Company office is vacant - avail. for rent. Other similarly-situated customers apparent on [redacted]'s [redacted] Called the Pennsylvania factory who was shown on the contract. The window maker has not been able to contact Luxury Exterior for several weeks and surmises that Luxury Exterior has gone out of business.Desired SettlementRefund of $450 deposit.

Complaint1 slider window that was installed is defective. 1 screen was installed with a hole in it. Calking inadequate.Installer broke rug .Discovered one of slider windows is defective.(2 [redacted] Window). [redacted] says the manufacturer is not manufacturing this window now. If that is true, an alternate , 2 windows can be used. this existing window cannot be repaired.The screen needs to be replaced that has the hole in it.The installer,[redacted], was shown both of these after the installation. He assured me they would be back in a couple of weeks with new window and screen.The installers did not calk the windows thoroughly. Several had cracks left so that one can see the outside from inside. This is not safisfactory.The installer's helper broke one of my outdoor door mats. It had to be thrown away. A replacement will cost $45.I have been playing phone tag with one of the owners of the company, [redacted] , since 7/31/14, when the installers finished. I signed the contract for these replacement windows on 5/6/2014. Luxury Exterior Solutions was paid a downpayment when the contract was signed. Another installment was paid the day the windows were delivered to my home and the last one when the installers finished. [redacted] has ignored this situation and promises to take care of it and does nothing until I call again and he says " I'll call you back tomorrow morning. " Tomorrow never comes. Please help me get this problem fixed. This business refuses to finish this job that they started in May 2014.It is now February 10, 2015Desired SettlementThe settlement I am seeking is as follows:If the slider window is no longer being manufactured, replace with 2 [redacted] Double Hung Insultec Windows, replacing frame between the two windows.The screen with hole in it to be replaced with a new one.All windows be checked and calked properly on all four sides. Otherwise, rain will rot wood under windows and will cause larger problems.The door mat will cost $45 to replace. I will get a replacement when given the money for it. (It was broken by one of installers).Replacement of windows & screen, as well as additional calk and materials to complete this job should all be done at the expense of Luxury Exterior Solutions.The aggravation of trying to get this company to honor their contract has cost me many hours of frustration and duress.I think it will be much easier to get this project finished satisfactorily if a diffferent installer is sent out..My husband's office has been without window treatments and in disarray since July when this window replacement project was started. We could not put back blinds and did not want to purchase other treatments since [redacted] stated the manufacturer is not producing that window now. We will be happy with 2 Double Hungs and take this one out.The wear and tear of not being able to put the room back together, as well as frustration of attempting to get this matter resolved without success has been a great hardship on us both. Compensation of $1500.00 cannot undo this hardship but would help us to not be quite as verbal about what a distasteful experience this window replacement has been for us.Business Response we will contact [redacted] the manufacture on the service once again plus make contact with the consumer to forward pictures so we can send them to the manufacture to take care of their service

Didn'6 provided promotional Items in advertisement insulation problems and false monthly payment by sales person Saw add on tv called salesman came to my house on 3/11/14 said my payment would be around 33.00 a month that and the promotional gift cards were one reason for my parching the windows payment is way more than around 33.00 a month and didn't get the gift card promised in add on tv. windows were to be installed estimated 6 to 8 weeks it was around 13 weeks when I got the call to set insulation date then got a call telling me contractor had been in a car accident and could not come on that day then another insulation date was set but didn't show said contractors help quit his job then another date was set contractors car broke down another date was set came out but was late also had new help never did this work before showed new man how to put in windows left mad alone to do the job I had to help the new employee on some of the windows getting them in new employee took out old windows broke most of them and I wanted to keep old windows for another use set windows in screwed 4 screws in each window and left to be back the next day got a call saying couldn't come employee had the day off windows in hole with no insolation around them just 4 screws holding them in security sensors had been taken off so no security and no insulation for my windows from 5/21/14 to 5/27/14 when insulation manager [redacted] sent a new crew out to do the job windows had to be redone that the new employee did the first time finally on 5/28/14 windows finished but they didn't put back security sensors had to do that my self was suppose to get restaurant coupons for all my troubles but I couldn't print them out to receive them so told them this and I didn't want them but didn't get offered anything else so I ask about the promotional gift cards I was promised in tv add and they ask what was the gift card that was offered at the time I called in but I didn't remember what gift card it was they were suppose to call the tv station to find out so I could get my card but here it is 7/28/14 and still no response after countless phone calls to the company. Thank you for your help in this matter [redacted] N.C. XXXXXDesired SettlementI want what I was promised and for the owner [redacted] to make the payment of 99.00 dollars he promised to make cause my payments were not what the sales person said they would be and I want the 100 dollar restaurant coupons the offered because now my printer is fixed and I changed my mind about wanting them and I want my payments to be around what the sales person quoted to me.Case Closed SATISFIED 2014-08-05Ms. [redacted] called and said that the company resolved her case.

Windows where never installed but charges were made on a credit card and I am requesting a refund made to the financial companyA contract was signed on july 2, 2014 to have windows install and was told that the work will start 7 to 10 weeks .Then two months have past and still not windows and everytime I contacted the company I will get a excused that there is a problem with the window supplier and they will contact me once they have another supplier to do the windows.another month went by an still no windows. In the mean time we continue to receive bills from [redacted] a financial company who we are financing the windows with requesting payments for the charges luxury exterior solutions made for the partial payment for the windows. So after months of trying to get the issue resolved to have our windows install we decide to just cancel our install for widows.And now we have this bill for the charges luxury exterior solutions made so we already filed for a dispute though the financial company .But because the charges were made after the 120 grace period it is our responsibility to seek reimbursement .But I have since a hard time getting in touch with anyone from this companyDesired SettlementI would like for them refund the money back to the financial company Business Response We have spoken to the customer and have emailed the finance company and a copy to the consumer that the customer wishes to cancel

Charging for services not renderedi agreed to pay for replacement windows with a life time warranty and attic insulationAnd a life time warrantee on both. Now I am being charged for insulation that was never installed. I can't contact the company.Part 2 If there is no company There is no way they can stand behind the product they sold me. Desired SettlementI want this debt erased from my credit report . If there is not more company they can't honor the warranty I signed for. If nothing else I want to amount of the insulation taken off bill taken from my bill. They never installed it.

This company has failed to finish the job for which we have paid. We have asked for 5 months for them to complete the job of replacing a shutter.We have called and emailed multiple times inquiring when this company would complete the job of re-haning a shutter that they removed to do a window installation. We had significant problems getting them to do the window replacement job on time, and now they continually have failed to finish the job for which we have paid 6-7 months ago. Desired SettlementWe are requesting a $250 refund to since we will have to pay to have this shutter re-installed and since Luxury Exterior Solutions has repeatedly failed to complete the job after multiple requests. Business Response We can have a third party reinstall the shutter if the consumer would likeConsumer Response We have been asking for you to complete the job for over 5 months now. Of course we want you to reinstall it. I do not care if it is done by a third party or by Luxury Exterior Soultions, the company who was contracted to complete the job to begin with. If it is not done within 1 week of this final request, after waiting for close to 6 months for you to finish the job for which you were paid, we will have the work completed and submit a bill to Luxury Exterior Solutions for the labor and hardware.

Signed a contract on November 18, 2013 to have 4 windows installed within a 6-8 week period and to date no windows have been installed.On November 18, 2013 I signed a contract with Luxury Exterior Solutions, LLC to have 4 two lite slider windows, 1 in the dining room, 3 in the living room installed. The price was to include labor, material and installation and double lifetime warranty. The total cost for the job was $3620. The agent from the company was [redacted]. The estimated starting date was 6 to 8 weeks from the date of the contract and estimated completion date was 2 days. I was told by [redacted] that upon credit approval there should be no reason for the windows to be in by Christmas no later than the second week in January. I expressed to [redacted] that the sooner I get them installed the better due to the broken and cracked glass in my windows where the cold air flows through so freely causing my heat bill to be extremely high.I received a letter from [redacted] dated November 19, 2013 congratulating me on my loan approval of $3620. On December 22nd I received a Statement that said I had a balance $3049.97, I could not understand how I could owe a balance and had no windows installed in my home. I contacted [redacted] and they explained that some vendors will withdraw on the funds to purchase the windows prior to installation. [redacted] explained that I had a payment of $49.97 past due from 12/16/13 and would waive the payment and extend the loan so that my next due date is 1/16/14. Since it was not 8 weeks I thought I would wait until January 16th, 2014 which would be the exact date from the signed contract on November 18, 2013. [redacted] also suggested I contact Luxury Exterior Solutions; which I did. I spoke with [redacted] the finance officer at Luxury Exterior Solutions who apologized and promised me that I would have my windows installed by January 31st, 2014 and he would make the payment due for February after the Martin Luther King Holiday (January 20, 2014). Today is February 26, 2014 fourteen (14) weeks and I still have no windows or contact from Luxury Exterior Solutions. I have been extremely patient and now have a payment past due for February because [redacted] did not keep his word. I have frozen the balance on the credit limit with [redacted] and at this time want to cancel this contract due to breach of contract. I believe that there practices are a scam and I want all funds extracted from the credit line returned so I can cancel the obligation with [redacted]. I prefer not to do any business with this company from this day forward and have contracted with another vendor to have the work done as a professional business would.Desired SettlementCrediting the loan balance in full of $3000 which they obtained under the pretense of doing the work but never did it Business Response We Have completed the install for [redacted] We have also credited her account in regards to the delays that we encountered. Communication is key to our companies success. Customer is satisfied with the product installed.

Charged before work started, did not install within a timely manner, work performed was not clean or timely.Salesman ([redacted]) came to our house 10/24/2013. Promised 24 windows and sliding glass door for $13,510. Said install would be from outside. Only work inside would be caulking. Told money not due till work done.[redacted] said to give account number when work is done to account. 4 month purchase window end 2/21/2014 payment start 4/22/2014.Salesman get confirmation from [redacted] which is actually number to charge account.Contract signed. Found later door not written on contract. Estimate work start 12/27/2013 finish 12/28/2013. Receive [redacted] statement see charges on 10/25/2013 of $6755 and 11/5/2013 of $6500. No work done yet.Schedule 12/19/2013. Canceled. Scheduled 1/9/2014 should take two days.1/9 [redacted] shows up with two other workers one seasoned other new. New worker is constantly yelled at by [redacted].Missing sliding glass door, and a two-window unit. A window+half round is too big, and a picture window has a grid that it shouldn't. [redacted] calls [redacted]. [redacted] calls me says there is not a door on the contract. I tell him that we agreed about the door with salesman. we would not have purchased the windows without door. [redacted] agrees to order door and re-order other windows. Ask how long. He says shipments every two weeks, but depends on factor yInstallation continues. [redacted] and seasoned remove windows and pry/break the old frames out from the inside causing many scuffs and chipped drywall. Entire floor of windows removed causing house to drop to ~35 degrees forcing me to leave with kids. Second floor begins. Old picture window dropped by new guy shattering it and covering the grass in tempered glass. They try to pick up but bits of glass remain. Seasoned removes screens and frame from missing window before they realize window is missing. Reassemble. Windows are very difficult to open and no screens. Lots of dust/dirt/scuffs/chips left inside. One window broke vinyl siding. Left off trim and insulation. Drywall visible to outside until 4/9.1/10 [redacted] new guy and another worker to trim installed windows.Wait till ~2/12 to ask about second install date. Waiting on the door. Point out that I should not have had to pay till the job was done. They have already charged me. Also point out that my purchase window is about to expire and that it has been 4 months since contract signed.Couple weeks and I call [redacted] again. Trying to get an update and promises call back on 3/24. I call back on 3/25. Says everything is in and schedule 4/4. Ask for compensation for trouble. Agrees to make first payment.Ask if verified windows are in and correct. Will ask [redacted].4/3 [redacted] doesn't have manpower. Schedule 4/9/2014.4/9 [redacted] with new guy. Have door and window w/o grid. Other two units not in again.Install door. Cracks window w/o grid. Call [redacted] about missing windows. Ask how long. Trucks every 2 weeks. I say call me when they are in.4/10 more siding/trim work, recaulk windows that cracked, patch damaged drywall.~4/23 I check [redacted] to see payment not made. [redacted] states atleast 3 times from 4/22 to 7/14 that payment was made. Agrees to more compensation. First payment finally made 7/14. Second payment made 7/29 after prodding.5/16 [redacted] says windows are in. schedule 5/23. Ask if verified windows are correct. Will call 5/19.5/23 canceled due to staffing.Many calls later, reschedule 8/22. Find out we are only being scheduled on 'service days', not 'install days'.8/14 call [redacted] about advertisement seen and our experience in comparison. Schedule installation manager ([redacted]) to come 8/22. Wasn't clear, but install for 8/22 canceled.8/22 [redacted] makes punch list8/27 Call [redacted]. No update.9/8 Find out punch list sent to [redacted] prior week. Haven't heard from him.9/8 Call [redacted] for update. Waiting on [redacted]. Will update tomorrow.9/9 [redacted] calls to say windows are being ordered. I ask how windows are not in when we had a 5/23 and 8/22 install date. No answer.Desired SettlementWe want our final two windows installed and significant compensation for our time and effort. 75% refund of original contract price.Business Response We apologize for the delays on this job. We have read over the complaint have seen the mistakes made. We have ordered the remaining product that was inspected by [redacted] during his inspection. Do to this delay we would like to refund the cost of the two remaining items on you contract. We can either rebate the money back to the customer or back to the finance company.The total amount off on the 2 units would = $1676Consumer Response $1676 is not an acceptable amount. We are going on one year on this contract. We have already paid. This Revdex.com response is the only contact I have received from the company since it was filed and it took them two weeks for that. I just called[redacted] (10/6/2014) to request the punch list and tell him I have not heard anything from anything. He says he was unaware.I want a full refund to be bought out of my contract and seek professional window installation else where. I do not want this company to be responsible for fulfilling future warranty issues that we may have.At the very least, I want a refund until work is complete as should have been from the start. If the company wants to remain responsible for the warranty, I will accept the final two windows installed and an additional $5000 refund.Consumer Response [redacted]. [redacted]? [redacted]. [redacted]. [redacted].Consumer Response $1676 is not an acceptable amount. We are going on one year on this contract. We have already paid. This Revdex.com response is the only contact I have received from the company since it was filed and it took them two weeks for that. I just called Chris (10/6/2014) to request the punch list and tell him I have not heard anything from anything. He says he was unaware.I want a full refund to be bought out of my contract and seek professional window installation else where. I do not want this company to be responsible for fulfilling future warranty issues that we may have.At the very least, I want a refund until work is complete as should have been from the start. If the company wants to remain responsible for the warranty, I will accept the final two windows installed and an additional $5000 refund.Business Response We have had the product on order at the consumers request. We are willing to rebate back to the consumer the price of the product on order that they have not received and install it at no additional cost.Consumer Response $1676 is not an acceptable amount. We are going on one year on this contract. We have already paid. This Revdex.com response is the only contact I have received from the company since it was filed and it took them two weeks for that. I just called Chris (10/6/2014) to request the punch list and tell him I have not heard anything from anything. He says he was unaware.I want a full refund to be bought out of my contract and seek professional window installation else where. I do not want this company to be responsible for fulfilling future warranty issues that we may have.At the very least, I want a refund until work is complete as should have been from the start. If the company wants to remain responsible for the warranty, I will accept the final two windows installed and an additional $5000 refund.Consumer Response [redacted]. [redacted]? [redacted]. [redacted]. [redacted]Business Response We have had the product on order at the consumers request. We are willing to rebate back to the consumer the price of the product on order that they have not received and install it at no additional cost.Consumer Response Reopen this [redacted] then close it as unsatisified. This business is not contacting me. They have not sent the check they promised me. they will not respond to the credit company either. The windows have still not arrived. They have still not sent me the punch list or addressed any of the other issues contained on it.[redacted].

We purchased multiple windows and paid a $920.66 down payment. The windows were never delivered or installed, and the company kept our money.1. Signed a contract on 6/13/14 for 5 windows. The contact address on the contract is [redacted]2. Luxury Exterior Solutions, LLC contact for that contract date was [redacted], License No. [redacted]3. We paid a down payment of $920.66 in cash on 6/13/14. The estimated starting date was 6-10 weeks from that time.4. On 6/17/14 [redacted], from Luxury Exterior Solutions called me from (919) [redacted] to make an appointment for final measurements.5. We did not hear from the company in 6-10 weeks after that, rather we had to contact the company with multiple phone calls to inquire when our windows would be ready for install. [redacted] finally returned our calls from number 860-[redacted] on 9/26/14 to inform us that the windows were still not ready.6. After many more weeks/months of patience and understanding, we finally scheduled the install day, end of the year 2014. My husband took off of work that day to be at the house for the installers. They never showed up. They did not call us, they did not email us, they simply did not show up.7. We called [redacted] again after that day to attempt to reschedule another installation date. [redacted] told us that he didn't think the local company that made the windows would be able to follow through and produce the windows for us. Therefore, we asked for our down-payment back.8. After multiple phone call attempts by me and after multiple messages being left on [redacted]'s voicemail, he finally called me back and agreed that he and/or the company owed us the down payment price of $920.66. On 2 different phone calls, he promised me that the check was in the mail.9. We have not received our down payment check back, and [redacted] (and everyone at Luxury Exterior Solutions) has stopped answering our phone calls and will not call us back.10. I sent an email to the company on 3/14/15 through the Revdex.com website, formalizing our intention to pursue further means to expose this scam, and requesting the down payment money yet again. I have not received a response.11. Our contract (in front of me right now), says, "Luxury Exterior Solutions, LLC, hereby agrees to install or cause to be installed the products or services listed in this Agreement." This has clearly not happened.12. Our contract also reads, "In the event the Contractor determines that this Agreement can not be performed as intended by the parties due to unforeseen structural defects or pre-existing conditions to the Buyer's property, the contractor may cancel this Agreement within 30 days of its execution, notify the Buyer of such cancellation in writing and return all monies paid by the Buyer." We have not received any cancellation in writing, nor our monies back.13. Our contract also reads, "Contractor's Cancellation: This Agreement is subject to the Contractor's approval at Contractor's home offices. IF the Agreement is not approved by the Contractor, the Contractor may cancel this Agreement within 30 days of its execution, notify the Buyer of such cancellation in writing, and return all monies pain by the Buyer to Contractor, without any further liability or expense on the part of the Contractor to the Buyer." Again, we have not received any document in writing that the company has cancelled our agreement.14. We have NOT cancelled our agreement, or sent any such document in writing to Luxury Exterior solutions. We simply asked for our refund back, was promised this, and the company STOPPED RETURNING OUR PHONE CALLS OR EMAIL. They have exhibited a clear breach in contract.15. I have called [redacted] (the brand of window that was suppose to be installed) at [redacted] and spoke with management. The [redacted] company reported to me that they do not have a business relationship with [redacted], and that he also owes many other people money, including the [redacted] company themselves. Management informed me that my [redacted] never placed my order of 2014 with [redacted].Desired Settlement1. Refund of our exact down payment cost, $920.662. Seeking that Luxury Exterior Solutions be revealed for the scam artists they are, so that other hard-working consumers will not be prey to their indecent business practices.

Luxury Exterior Solutions, LLC promised to refund deposit for failure to provide windows according to contract.On August 13, 2014 a sales rep by the name of [redacted] did a presentation for Luxury Exterior Solutions LLC at our home [redacted]. for a window replacement job. The product line he sold us on was [redacted] Windows. Our contract stated that Luxury Exterior Solutions would furnish and install [redacted] precision weld vinyl Deluxe energy saving package with double pane heat seal glass system replacement windows. The estimated start date form the time of deposit was 6 to 8 weeks with and estimated installation date of 2 days. I provided Luxury Exterior Solutions with a deposit in the form of a personal check for the amount of 3332.00 on October 7, 2014 collected by [redacted]. He informed me at that time that his company would submit my order for the windows to the manufacturer within the week and I should have my windows back and installed by Christmas. Upon the week of December 15, 2014, I started calling and leaving messages at 919[redacted] which is the corporate number for Durham, I later received a call from a [redacted] number from Connecticut and was told that the installation of the windows would take place the first week of January 2015. After the first week of January and no installation or contact I again made a call and sent emails inquiring about the installation of windows to no avail. On January 12, 2015 I received an email from the Connecticut number and was informed that the company was having difficulty with its supplier and Luxury Exterior Solutions would be willing to provide a refund or a discount for the inconvenience. On January 14, 2015, I sent an email to Luxury Exterior Solutions concerning that conversation and requested that they give my husband and I our deposit back so that we can move forward with our window installation. To date, I have not heard from anyone in the company in regards to my phone messages nor my email.Desired SettlementI am seeking a full refund of my deposit since Luxury Exterior Solutions has failed to up hold their end of the contract.Business Response We have been in contact with consumer and explained our recent delays with the manufacture.the customer has requested to cancConsumer Response Luxury Exterior Solutions LLC has offered to provide me with a full refund in the form of a cashiers check from a local bank. I have not received the refund to date. I am still waiting for the check.

We ordered new windows from Luxury Exterior Solutions but they did not installed them. They have verbally agreed to refund our deposit but have not.On August 1, 2014 we agreed to purchase new windows from sales person,[redacted], with Luxury Exterior Solutions. The total price for the windows was $2,200. We wrote a check for a deposit of $733. He said that he would schedule an installer to come measure the windows. Before the installer came, we decided to change our order and order different windows. Since we wanted to make a change in the agreement, [redacted] came back to our house on 9/9 and wrote out an amended agreement. The new purchase price was $2,750. We wrote an additional check for $187.00 for the deposit bringing the new total deposit to $920. Per the agreement, the windows would arrive in 8 weeks which would have been the first week in November, 2014. In mid-Nov, we called to find out the installation date and were told that the company was moving so there was a delay in the installation but the windows would arrive around Thanksgiving. We called the company multiple times to set up the installation but no time was set. On 12/2, [redacted] told us that the installation was scheduled for 1/3. We called to confirm the installation date of 1/3 and were told that the installation would now occur on 1/10. We called on 1/6 to confirm the installation of 1/10 and were told that the windows had not arrived. Mr. [redacted] said that there was an issue with the manufacturer but he was working to resolve it, and would call on 1/8 to confirm the 1/10 installation. He stated that if the installation was not going to happen that he would refund our deposit. On 1/8, Mr. [redacted] called to say that the windows were not going to arrive and that he would refund our deposit. He said that it would take 10 days for us to receive the check. The check should have arrived on 1/22/15. On 2/3, we wrote a letter to Mr. [redacted] asking for the refund that had been promised and have received no response and no check. Desired SettlementWe would like to receive the full deposit of $920.

I was promised a refund of $1013 when my order was canceled in Dec 2014,due to inability of mfg.co to supply windows. I am still waiting.lux. ext. solutions called to set up an appt.with [redacted],salesman,after I went online to look for new windows for my townhome.Mr [redacted] impressed us with his presentation and we agreed to purchase the product. this was on 09/23/14.the purchase price was $3289 for 6 windows. The brand was [redacted] windows at [redacted] tel [redacted]. The time to install was 4-6 wks. We were offered a discount of $365 if we signed a contract that day, 09/26/14. The new total was $3289 and we set up a payment system. I think it was 90 days same as cashafter windows were installed.A wk or so later I got a call from [redacted] of Lux Ext Sol in New Bern Ct. We were offered another disc. That would bring the total down to $3039.I agreed to pay their installer, [redacted], $1013 ch.# [redacted].[redacted] ,the installer,came to measure on 10/02/1014 and I gave him my check. Per my agreement w/ [redacted],referred to as the 'money man" I would pay the rest when the windows were installed.Many calls later to [redacted] , he agreed to cancel the order,#[redacted], and fully refund my dep. of $1013. I think the date was Dec, 15 - 20. I don't know exactly but The delays included, [redacted] Windows had moved, they were closed for the holidays, and at one point [redacted] admitted to me the co. wasn't sending windows because he owed them money. I had become very afraid that I had been duped by an online scamer and I was confronting [redacted] on his vague info.I was also calling [redacted] and he said he was so sorry and promest over and over to help me get my refund.He also never came thru with any help.[redacted]s tel # is 919/[redacted] and email is [redacted]. As of 02/03/2015 I have received no refund.Desired SettlementI want my deposit of $1013 refunded as I was promised.Business Response We have had delays with our manufacture on the windows being delivered. We are looking to have this problem completed as soon as possibleConsumer Response This company has had problems for months. I was told this was due to non payment of previous orders. This info came from[redacted]. This new info sounds like they are waiting for my windows when, in fact, my order was cancelled by[redacted] in late Dec 2014.I was told by[redacted] I would get my deposit back in full and I am still waiting .

Entered into contract for bathroom remodel in October 2014 - company cashed $2000 down payment. Work never completed, and no contact available. Entered into a contract to remodel bathroom in October 2014, put $2000 down payment in on 10/7/14, which was cashed on 10/8/14. Work was scheduled but delayed several times - now it appears this business is no longer in existence. Subsequent calls to get money reimbursed were met with promises, but never honored. Husband has subsequently passed away (3/31/15) and household is on fixed income - need the $2000 back to be able to afford medical expenses. If the work is not going to be completed due company default, the money needs to be reimbursed.Desired SettlementRefund the $2000 down payment.