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Luxury Furniture Reviews (6)

Called the business spoke with *** he stated that Ms*** came in on a Sunday when the warehouse is closedHe reached out to her on a Monday and let her know that the furniture was out of stock but as soon as it is in stock he will have it shipped to herHe stated that he called her on a Friday
to let her know that the furniture would be delivered within seven daysMs*** signed for the furniture because it is a special delivery there is a *** restocking feeIf the furniture was ordered out of the store then there would be no restocking fee because it was already there*** stated the re stocking fee is still owed if she wishes to cancel the orderHe also mentioned that he has been trying to contact Ms*** every week to talk to her in regards to the furnitureHe stated that if *** *** doesn't receive a payment then an interest will start to apply*** stated that Ms*** can reach out to him by phone or by coming into the store to discuss if she is going to keep the furniture or cancel the order

Called the business spoke with *** he stated that Ms*** came in on a Sunday when the warehouse is closedHe reached out to her on a Monday and let her know that the furniture was out of stock but as soon as it is in stock he will have it shipped to herHe stated that he called her on a Friday
to let her know that the furniture would be delivered within seven daysMs*** signed for the furniture because it is a special delivery there is a *** restocking feeIf the furniture was ordered out of the store then there would be no restocking fee because it was already there*** stated the re stocking fee is still owed if she wishes to cancel the orderHe also mentioned that he has been trying to contact Ms*** every week to talk to her in regards to the furnitureHe stated that if *** *** doesn't receive a payment then an interest will start to apply*** stated that Ms*** can reach out to him by phone or by coming into the store to discuss if she is going to keep the furniture or cancel the order.

Don called from the business stated that both pieces have the same item numberHe went out to to Ms*** home about weeks agoWhen he got there he took the furniture outside to show her that the love seat and chair are the same colorDon stated that when you have furniture in a home and
it in different lighting the color of the furniture may appear to be different( Example if one is in direct sun light and the other is not the furniture not in direct sunlight may appear to be darker) Don stated that No Refund will be givenHe will exchange the love seat and chair under the conditions that there is no physical damage to the furniture like scratches, stains, etc

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** * ***
I am not accepting the offer because first of all the salesman lied he did not take the furniture outside I open the blinds and parted my curtain and with his own mouth in front of me and my husband agree that they was two different shades of white and I don't agree with this reply he saying as long as the furniture is no scratch or damage he will exchange it which they are not but this furniture is in my home for almost a month now and it white and I can not enjoy it because it's not mine not what I pay for I told them they can take the furniture out of my home because I don't want them to come up with no kind of excuse for not taking it back or refunding my money back I want the furniture to be removed so No Excuses

Don called from the business stated that both pieces have the same item numberHe went out to to Ms*** home about weeks agoWhen he got there he took the furniture outside to show her that the love seat and chair are the same colorDon stated that when you have furniture in a home and
it in different lighting the color of the furniture may appear to be different( Example if one is in direct sun light and the other is not the furniture not in direct sunlight may appear to be darker) Don stated that No Refund will be givenHe will exchange the love seat and chair under the conditions that there is no physical damage to the furniture like scratches, stains, etc.?

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I am not accepting the offer because first of all the salesman lied he did not take the furniture outside I open the blinds and parted my curtain and with his own mouth in front of me and my husband agree that they was two different shades of white and I don't agree with this reply he saying as long as the furniture is no scratch or damage he will exchange it which they are not but this furniture is in my home for almost a month now and it white and I can not enjoy it because it's not mine  not what I pay for  I told them they can take the furniture out of my home because I don't want them to come up with no kind of excuse for not taking it back or refunding my money back  ... I want the furniture to be removed so No Excuses.

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Address: 7113 Hull Street, North Chesterfield, Virginia, United States, 23235

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