Luxury Haus of Leonia

In Respond to Mr [redacted] ’s complaint in our system it reflects that he gave a down payment of $therefore his copy of the contract will reflect the same as it is printed from the information we have on fileIf Mr [redacted] has any questions regarding his contract he should contact the general manager at the store he purchased his vehicle, his name is Paul [redacted] and he can be contacted at [redacted]

I purchased a BMW X for 36,from Luxury Haus The car malfunctioned almost immediately after sale, costing me over $7,to repair the first month of ownership none of which the dealership would cover I had problems almost immediately after the saleWhen I took the car for a test drive the car had an engine issue but they said it was fine days later the car I just purchased was shifting to neutral on its own and on the fourth day the engine was shutting off on its own while driving I called the sales rep (Damien ) and was told that he did not have the experience to deal with and he has to find out with his managers Almost every time I called the dealership they transferred me to him He said he was in the process of figuring what to do with his two managers They said they will look at it and take care of it but refused to do anythingI just found out that there was an investigation involving many complaints and a consent order The press release says, “According to the Division, Luxury Haus allegedly committed multiple violations of the New Jersey Consumer Fraud Act (“CFA”), the Motor Vehicle Advertising Regulations, the Automotive Sales Practices Regulations, the Used Car Lemon Law, and the Used Car Lemon Law Regulations, including: •Charging a consumer a mandatory fee for an optional service•Failing to install an anti-theft vehicle location service purchased by the consumer•Charging fees for documentary services without itemizing the price for each actual documentary service performed•Failing to cancel a consumer’s warranty and dent restore plan following the consumer’s requested cancellation•Failing to disclose prior vehicle damage.” (this is what the press release and the consent order document says, This post represents my opinion and other people may feel differently but I was not happy with my experience at Luxury Haus

I am rejecting this response because:After filing this Revdex.com complaint about The Luxury Haus located at Grand Ave, Leonia, NJ 07605, I was contacted by the Vice President, [redacted] , and his DMV deptManager *** [redacted] had begun the conversation by stating that she received my plates and wanted to confirm the mailing address and if someone would be available to sign for the mailing As I began to question why she would be sending new plates as opposed to registration papers since this should have been a simple transfer of my current plates, we began going over the circumstances of my frustrations We were interrupted by [redacted] who introduced himself as VP and began to barrage me It seems as though he was perplexed by receiving a Revdex.com complaint against his business He was rude, he would not let me speak, andinsisted on telling me what a deal I had received on the vehicle purchased As a customer, I have the right to express my dismay, I have a right to say I am not satisfied with the service, I have a right to indicate if the process was not correctly handled [redacted] , insisted that my complaint to Revdex.com would not change anything, and even if I wrote to Barack Obama nothing would be done As the conversation went on, I was flabbergasted by his words, his demeanor and his lack of customer service or professionalism He indicated as far as he was concerned he was losing money on the sale already and that he could make $more on the sale if I returned him his vehicle He insisted I return his vehicle so that he could get more money on a different sale He was insisting on the fact that I had mentioned the sales manager, Hernan had insisted I put at $deposit down instead of $deposit This was the least of my concern, but again when filing the complaint I wanted to be sure to mention everything that occurred He insisted on explaining why this was more beneficial to me than them, but failed to address any other of my concerns He would not hear them After a heated discussion back and forth, he indicated he would get back to Revdex.com noting as resolution I had the option to bring back the vehicle and that if I was returning the vehicle he would not send out my plates I indicated I would get back to him with my decision As noted in my previous complaint, I was unsure what resolution could come from this I also indicated that to accommodate for my suffering and some of the things that went wrong on the contract that a small satisfaction would be assistance with not having a spare key An apology and empathy at the very least is the proper customer service skills After this telephone call, I received another by [redacted] ***, Finance Manager from the Luxury Haus location He apologized for the situation indicating he was unaware of my concerns or my experience I must say the conversation with [redacted] was a bit refreshing compared to the horrendous conversation with VP [redacted] [redacted] indicated he did not want me to return the car to give him a chance to resolve/satisfy my dissatisfaction and to wait until Monday to give him a responseI agreed I was given cell phone numbers for everyone spoken to as contact When I tried to reach [redacted] on Sunday, there was no response and I left a message for him to return my call I rea***ed the dealership was closed on Sunday, and allowed him the chance to return my call on Monday As the day went by, no return call, of course I expected this since all my previous interactions with this company have been the same To address the situation the only recourse would be to take the hour and a half drive there, and speak to [redacted] in person This is what Ihad to do on October 6th I spoke with the General Manager, Sales Manager and Finance Manager, and they all indicated there is nothing that they could do and they would not take the return of the car I insisted they contact their VP since he was the one who rudely insisted that I should return the vehicle After stating my dissatisfaction, over and over to each of the managers there was no resolution They claimed not to be able to reach [redacted] by phone for confirmation I tried reaching [redacted] myself, and was forwarded directly to voicemail a few times and I also left a voicemail Prior to leaving the lot I tried my luck by calling ***'s cell phone number again, and finally a response He began again barraging me over the phone, cutting my words and not listening to anything I had to say He then proceeded to indicate that I was making a complaint and that he would retract his statement that I could return the vehicle How may I ask is this proper customer service? After driving to New Jersey to resolve the situation and in fact following his request to return the car to him whether out of frustration or cockiness to be told he would not adhere to his statement I have this conversation all recorded and also records of emails that I previously sent directly after the purchase of my the vehicle indicating they were not responsive to my intial questions There is no integrity by this company at all They also indicated that if I left the vehicle at their location, and insisted if I leave the vehicle the keys should be left as well it would be considered a involuntary repossession So, knowing that I live out of state, they still did not try to accomodate by allowing me to leave the vehicle on the lot rather than having to travel back and forth until a resolution had been foundDuring this process I have also rea***ed that they have falsified my paperwork by indicating that the vehicle was sold to me with a mileage of 42, I can prove that this was because the following day of the purchase I had a photo inspection done of the vehicle in which the mileage was 43, It would be impossible for me to have driven miles from [redacted] *** The distance between their address and my home address is ONLY miles Nothing about this transaction was honest but [redacted] had the audacity to accuse me of lying I am appalled and offended as a customer After this experience I also have noticed that many complaints were made against Luxury Haus with little or no resolution to any of the other complainants, which seems to me that this company is not at all held responsible for their actions.Furthermore, in my complaint to the Revdex.com, my request for resolution was extremely minimal and quite reasonable I did not make any unrealistic demands It was [redacted] , who maybe out anger or frustration lost his temper demanding for his vehicle back, indicating that this would be a resolution Maybe he might have thought that living in New York I wouldn’t decide to take the drive or time to take him up on his suggestion Customer Service is everything, especially in sales A customer service experience can change the entire perception a customer has of the organization Customer service is the provision of service to customers before, during and after a purchase Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation The overall objective is to ensure that they are coming back for more or referring your services I have no such desire to return to this location for future purchase, nor would I refer anyone to this location I would actually deter customers from purchasing from this location to avoid the emotional stress and aggravation This customer service has truly changed my perception of Luxury Haus For the past month, I could not enjoy driving or the pleasure of the purchase of a luxury vehicle because of all of my concerns I was not able to drive my vehicle for two weeks due to expired temporary plates and I was constantly on the phone contacting the DMV, and Luxury Haus in reference to my documents ABSOLUTELY UNACCEPTABLE I was stripped of the joy of purchasing a “New Vehicle” When I say “New Vehicle”, I of course mean “new” to me but obviously not new condition [redacted] approach and demeanor was completely unprofessionalIf he had taken the time to listen to my frustration, apologize, and be understanding when he chose to contact me on Friday, October 3rd, had he offered to take care of the replacement of my spare key at no charge to me, at the time that would have been sufficient, that would have been acceptable to satisfy this complete ordeal prior to demanding I bring his vehicle back so he can make a better deal If nothing else I’d like my complaint on record to prevent other customers from experiencing what I have.As a result, they have left me with no choice, and no solution They did not even provide the spare key which they mentioned they would after taking the drive to New Jersey to attempt to accomodate or blow over the situation for the inconvenience and emotional distressThis company is not reputable at all In addition, within a month of purchasing the vehicle I already was forced to replace all tires due to the condition of the tires on the vehicle They are not concerned with safety, they are not concerned with the conditions of the cars sold, and it does not seem like they are even inspected for sale How is a customer to know exactly what they are purchasing or whether the car is actually in good condition? I'm surely disappointed, with the company, the lack of customer service and their ethics [redacted] in response to this complaint indicates he has addressed my issues and worked things out to the best of their abilities but I indeed do not see what was resolved The fact remains all they did was order new plates which was incorrect, did not order them in a timely fashion, and when the plates arrived to their office they mailed them to me This is not resolution

In response to Mr [redacted] complaint I send the customer a letter confirming the agreement between The Luxury Haus and himself in which it was agreed upon that a check will be issued for the difference of what his vehicle repairs would be not to exceed $5,and the balance Mr [redacted] owes on his down payment which is $3,Also we contacted the state of Maryland's DMV Deptand we were able to get Mr*** a day extended temp tag which was being overnighted via our Fed Ex account, this will give him time to inspect his vehicle and get his permanent plates

Good afternoon Revdex.com, I would like to notify youComplaint [redacted] has been resolved; The Luxury Haus and I were able to come to an amicable resolution regarding the tire problem Should you require anything further to close out this complaint, please let me knowThank you

Business Response to a Complaint cellpadding="0"> Complaint ID#: [redacted] Company Name: The Luxury Haus Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: The customer has been provided with their Motor Vehicle Registration, our Tag agency sent their home on 8/18/ Sent on: 8/18/5:21:PM Sent by: [redacted]

In respond to Mrs [redacted] complaint I had our finance manager from [redacted] & [redacted] reach out to her in which he made an appointment for her to come to the store to resolve the warranty issueOn December 21, Mr& Mrs [redacted] signed up with Five Star Warranty Solutions the warranty offers yrs or 36,bumper to bumper coverageThe warranty is under her husband's name Mr [redacted] .I believe this complain was resolved to the customer's satisfactionThank you in advance for your immediate attention to the above matter Sincerely, [redacted]

Please be advised The Luxury Haus of Linden is in receipt of complaint ID [redacted] , in reference to customer [redacted] ***.Please accept this dispute, for this complaint is only fraudulent and deceitfulMs [redacted] was indeed fully explained in great detail everything in reference to purchasing the vehicle of her choiceAlong with the choice of Ms***, a contract was accepted and signed after full detail of any and all chargesAfter the completion of the signed contract, she was not in agreement with the additional charges for the motor vehicle fees and taxesIt was explain to [redacted] several times this would be added to the agreed upon final negotiated priceWith the acceptance of this, she still signed the contract and was very well aware of the bank that was accepting of her application of a loanAlpher Bank was the bank that did accept her loan After all was said and done, [redacted] was going to pick up her new purchase, loan approved vehicle the following dayThe dealership was contacted by [redacted] days after stating she might have wanted to use a trade, after the contract had already been sent to the bankIt was also explained in detail, after so many hours of a contract being signed it has to go to the bankThe newly purchased vehicle was never picked up, it was abandoned on the company premises and she refuses to answer any callsAfter almost two weeks, she finally had communication with The Luxury Haus of Linden and refused to accept the termsOnly demands from [redacted] for her deposit refund were requestedIt was explained once again that our dealership had to flat cancel the deal and once this was completed she would be refundedThe Luxury Haus sets very high standards for our customers with the upmost respect for our customers, customer service and customer satisfactionWe do our best to have every customer walk away with a smile, not only on their faces but in their heartsUnfortunately once in a while we have clients who fabricate the truthThank you in advance for your assistance regarding this matterPlease do not hesitate to contact me if any further information is needed

In response to Mr. *** complaint I reached out to the customer and spoke to Mrs. *** apologizing for any inconvenienced this matter may have caused and assured her a check will be
issued today for the full amount of what they paid for the fobs and the programmingShe thanked me and informed me that her husband would come by our Leonia store on Wednesday to pick up the checkI believe this matter was resolved to the customer's satisfaction

This dealership is scamI bought Lexus CT for my daughter and the horn, front headlight wasn't working and brakes were badI was told to bring the car and they will fix all the issues, waited for weeks to get an appointment for the service in EnglewoodI drop the car last Thursday (10/15/15) and haven't got the car yetAfter hundreds of calls the car is still in the shop and they don't know when will be readyI was thinking buying another car from this dealer but after this experience my advice for everybody is to stay away from them

In response to Mr. [redacted] complaint I reached out to the customer and spoke to Mrs.  [redacted] apologizing for any inconvenienced this matter may have caused and assured her a check will be issued today for the full amount of what they paid for the fobs and the programming....

She thanked me and informed me that her husband would come by our Leonia store on Wednesday to pick up the check.I believe this matter was resolved to the customer's satisfaction.

I purchased a 2011 BMW X5 5.0 for 36,000 from Luxury Haus. The car malfunctioned almost immediately after sale, costing me over $7,500 to repair the first month of ownership none of which the dealership would cover. I had problems almost immediately after the sale. When I took the car for a test drive the car had an engine issue but they said it was fine. 3 days later the car I just purchased was shifting to neutral on its own and on the fourth day the engine was shutting off on its own while driving . I called the sales rep (Damien ) and was told that he did not have the experience to deal with and he has to find out with his managers. Almost every time I called the dealership they transferred me to him. He said he was in the process of figuring what to do with his two managers. They said they will look at it and take care of it but refused to do anything.
I just found out that there was an investigation involving many complaints and a consent order. The press release says,
“According to the Division, Luxury Haus allegedly committed multiple violations of the New Jersey Consumer Fraud Act (“CFA”), the Motor Vehicle Advertising Regulations, the Automotive Sales Practices Regulations, the Used Car Lemon Law, and the Used Car Lemon Law Regulations, including:
•Charging a consumer a mandatory fee for an optional service.
•Failing to install an anti-theft vehicle location service purchased by the consumer.
•Charging fees for documentary services without itemizing the price for each actual documentary service performed.
•Failing to cancel a consumer’s warranty and dent restore plan following the consumer’s requested cancellation.
•Failing to disclose prior vehicle damage.” (this is what the press release and the consent order document says,
This post represents my opinion and other people may feel differently but I was not happy with my experience at Luxury Haus

In response to Mr. [redacted] rejection the estimate that he submitted from Jaguar Land Rover in Clarksville, MD  with this rejection, I have not seen this document until today and I do not see anywhere on the document the amount of $7,200 the customer is referring to. Attached please find the document originally submitted by the customer in which the repairs would be $4,657.06 which he used this document as reference in his original complain to Revdex.com where he stated he would settle if we would deduct the $3,500 he still owes on his down payment from the repair bill he acquired from Independent Land Rover Specialist in Chevy Chase, MD and for The Luxury Haus to mail him a check for the difference. The attached bill or estimate is what theagreement between Mr. [redacted] and The Luxury Haus was based upon.Thank you in advance for your immediate attention to the above matter. [redacted]

Complaint: [redacted]
I am rejecting this response because:
It doesn't match my receipt. That's my whole complaint! They cashed my that was written for $700 more than my receipt from them.
Regards,
[redacted]

This is the current quote,. 1 week later I discovered the rear right door was damaged and the speaker was missing. More lights came on as the days passed. The current cost is the total cost of repairs I will be satisfy-id when all are fixed.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

In response to Mr. [redacted] complaint I send the customer a letter confirming the
agreement between The Luxury Haus and...

himself in which it was agreed upon that
a check will be issued for the difference of what his vehicle repairs would be not to
exceed $5,000 and the balance Mr. [redacted] owes on his down payment which is
$3,500. Also we contacted the state of Maryland's DMV Dept. and we were able to get
Mr. [redacted] a 30 day extended temp tag which was being overnighted via our Fed Ex
account, this will give him time to inspect his vehicle and get his permanent plates.

Please be advised The Luxury Haus of Linden is in receipt of complaint ID [redacted], in reference to customer [redacted].Please accept this dispute, for this complaint is only fraudulent and deceitful.Ms. [redacted] was indeed fully explained in great detail everything in reference to...

purchasing the vehicle of her choice.Along with the choice of Ms. [redacted], a contract was accepted and signed after full detail of any and all charges.After the completion of the signed contract, she was not in agreement with the additional charges for the motor vehicle fees and taxes.It was explain to [redacted] several times this would be added to the agreed upon final negotiated price.With the acceptance of this, she still signed the contract and was very well aware of the bank that was accepting of her application of a loan.Alpher Bank was the bank that did accept her loan.  After all was said and done, [redacted] was going to pick up her new purchase, loan approved vehicle the following day.The dealership was contacted by [redacted] days after stating she might have wanted to use a trade, after the contract had already been sent to the bank.It was also explained in detail, after so many hours of a contract being signed it has to go to the bank.The newly purchased vehicle was never picked up, it was abandoned on the company premises and she refuses to answer any calls.After almost two weeks, she finally had communication with The Luxury Haus of Linden and refused to accept the terms.Only demands from [redacted] for her deposit refund were requested. It was explained once again that our dealership had to flat cancel the deal and once this was completed she would be refunded.The Luxury Haus sets very high standards for our customers with the upmost respect for our customers, customer service and customer satisfaction.We do our best to have every customer walk away with a smile, not only on their faces but in their hearts. Unfortunately once in a while we have clients who fabricate the truth.Thank you in advance for your assistance regarding this matter.Please do not hesitate to contact me if any further information is needed.

I am rejecting this response because:After filing this Revdex.com complaint about The Luxury Haus located at 335 Grand Ave, Leonia, NJ 07605, I was contacted by the Vice President, [redacted], and his DMV dept. Manager [redacted] had begun the conversation by stating that she received my plates and wanted to confirm the mailing address and if someone would be available to sign for the mailing.  As I began to question why she would be sending new plates as opposed to registration papers since this should have been a simple transfer of my current plates, we began going over the circumstances of my frustrations.  We were interrupted by [redacted] who introduced himself as VP and began to barrage me.  It seems as though he was perplexed by receiving a Revdex.com complaint against his business.  He was rude, he would not let me speak, andinsisted on telling me what a deal I had received on the vehicle purchased.  As a customer, I have the right to express my dismay, I have a right to say I am not satisfied with the service, I have a right to indicate if the process was not correctly handled.  [redacted],  insisted that my complaint to Revdex.com would not change anything, and even if I wrote to Barack Obama nothing would be done.  As the conversation went on, I was flabbergasted by his words, his demeanor and his lack of customer service or professionalism.  He indicated as far as he was concerned he was losing money on the sale already and that he could make $2000 more on the sale if I returned him his vehicle.  He insisted I return his vehicle so that he could get more money on a different sale.  He was insisting on the fact that I had mentioned the sales manager, Hernan had insisted I put at $3500 deposit down instead of $3000 deposit.   This was the least of my concern, but again when filing the complaint I wanted to be sure to mention everything that occurred.  He insisted on explaining why this was more beneficial to me than them, but failed to address any other of my concerns.  He would not hear them.   After a heated discussion back and forth, he indicated he would get back to Revdex.com noting as resolution I had the option to bring back the vehicle and that if I was returning the vehicle he would not send out my plates.  I indicated I would get back to him with my decision.  As noted in my previous complaint, I was unsure what resolution could come from this.  I also indicated that to accommodate for my suffering and some of the things that went wrong on the contract that a small satisfaction would be assistance with not having a spare key.  An apology and empathy at the very least is the proper customer service skills.  After this telephone call, I received another by [redacted], Finance Manager from the Luxury Haus 46 location.  He apologized for the situation indicating he was unaware of my concerns or my experience.  I must say the conversation with [redacted] was a bit refreshing compared to the horrendous conversation with VP [redacted].  [redacted] indicated he did not want me to return the car to give him a chance to resolve/satisfy my dissatisfaction and to wait until Monday to give him a response. I agreed.  I was given cell phone numbers for everyone spoken to as contact.  When I tried to reach [redacted] on Sunday, there was no response and I left a message for him to return my call.  I rea[redacted]ed the dealership was closed on Sunday, and allowed him the chance to return my call on Monday.  As the day went by, no return call, of course I expected this since all my previous interactions with this company have been the same.  To address the situation the only recourse would be to take the hour and a half drive there, and speak to [redacted] in person.  This is what Ihad to do on October 6th.  I spoke with the General Manager, Sales Manager and Finance Manager, and they all indicated there is nothing that they could do and they would not take the return of the car.  I insisted they contact their VP since he was the one who rudely insisted that I should return the vehicle.  After stating my dissatisfaction, over and over to each of the managers there was no resolution.  They claimed not to be able to reach [redacted] by phone for confirmation.  I tried reaching [redacted] myself, and was forwarded directly to voicemail a few times and I also left a voicemail.  Prior to leaving the lot I tried my luck by calling [redacted]'s cell phone number again, and finally a response.  He began again barraging me over the phone, cutting my words and not listening to anything I had to say.  He then proceeded to indicate that I was making a false complaint and that he would retract his statement that I could return the vehicle.  How may I ask is this proper customer service?  After driving to New Jersey to resolve the situation and in fact following his request to return the car to him whether out of frustration or cockiness to be told he would not adhere to his statement.  I have this conversation all recorded and also records of emails that I previously sent directly after the purchase of my the vehicle indicating they were not responsive to my intial questions.  There is no integrity by this company at all.  They also indicated that if I left the vehicle at their location, and insisted if I leave the vehicle the keys should be left as well it would be considered a involuntary repossession.   So, knowing that I live out of state, they still did not try to accomodate by allowing me to leave the vehicle on the lot rather than having to travel back and forth until a resolution had been found. During this process I have also rea[redacted]ed that they have falsified my paperwork by indicating that the vehicle was sold to me with a mileage of 42,364.  I can prove that this was false because the following day of the purchase I had a photo inspection done of the vehicle in which the mileage was 43,161.  It would be impossible for me to have driven 797 miles from [redacted].  The distance between their address and my home address is ONLY 34.6 miles.  Nothing about this transaction was honest but [redacted] had the audacity to accuse me of lying.  I am appalled and offended as a customer.  After this experience I also have noticed that many complaints were made against Luxury Haus with little or no resolution to any of the other complainants, which seems to me that this company is not at all held responsible for their actions.Furthermore, in my complaint to the Revdex.com, my request for resolution was extremely minimal and quite reasonable.  I did not make any unrealistic demands.  It was [redacted], who maybe out anger or frustration lost his temper demanding for his vehicle back, indicating that this would be a resolution.  Maybe he might have thought that living in New York I wouldn’t decide to take the drive or time to take him up on his suggestion.  Customer Service is everything, especially in sales.  A customer service experience can change the entire perception a customer has of the organization.  Customer service is the provision of service to customers before, during and after a purchase.   Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.  The overall objective is to ensure that they are coming back for more or referring your services.  I have no such desire to return to this location for future purchase, nor would I refer anyone to this location.  I would actually deter customers from purchasing from this location to avoid the emotional stress and aggravation.  This customer service has truly changed my perception of Luxury Haus.  For the past month, I could not enjoy driving or the pleasure of the purchase of a luxury vehicle because of all of my concerns.  I was not able to drive my vehicle for two weeks due to expired temporary plates and I was constantly on the phone contacting the DMV, and Luxury Haus in reference to my documents.  ABSOLUTELY UNACCEPTABLE.  I was stripped of the joy of purchasing a “New Vehicle”.  When I say “New Vehicle”,  I of course mean “new” to me but obviously not new condition. [redacted] approach and demeanor was completely unprofessional. If he had taken the time to listen to my frustration, apologize, and be understanding when he chose to contact me on Friday, October 3rd, had he offered to take care of the replacement of my spare key at no charge to me, at the time that would have been sufficient, that would have been acceptable to satisfy this complete ordeal prior to demanding I bring his vehicle back so he can make a better deal.  If nothing else I’d like my complaint on record to prevent other customers from experiencing what I have.As a result, they have left me with no choice, and no solution.  They did not even provide the spare key which they mentioned they would after taking the drive to New Jersey to attempt to accomodate or blow over the situation for the inconvenience and emotional distress. This company is not reputable at all.  In addition, within a month of purchasing the vehicle I already  was forced to replace all 4 tires due to the condition of the tires on the vehicle.  They are not concerned with safety, they are not concerned with the conditions of the cars sold, and it does not seem like they are even inspected for sale.  How is a customer to know exactly what they are purchasing or whether the car is actually in good condition?  I'm surely disappointed, with the company, the lack of customer service and their ethics.  [redacted] in response to this complaint indicates he has addressed my issues and worked things out to the best of their abilities but I indeed do not see what was resolved.  The fact remains all they did was order new plates which was incorrect, did not order them in a timely fashion, and when the plates arrived to their office they mailed them to me.  This is not resolution.

In Respond to Mr. [redacted]’s complaint in our system it reflects that he gave a down payment of $3778.00 therefore his copy of the contract will reflect the same as it is printed from the information we have on file. If Mr. [redacted] has any questions regarding his contract he should contact the general...

manager at the store he purchased his vehicle, his name is Paul [redacted] and he can be contacted at [redacted]

In response to Mr. [redacted]'s complaint I personally called Repair Advantage which was his extended warranty company and was advised by one of their representative that the service contract...

was cancelled on 11/16/2014 but did not take in effect until 11/24/14 when the paperwork needed to officially cancel his contract was received and because Mr. [redacted] had filed a complaint against our company in small claims court we were advised not to proceed further until the matter was settled in court. Attached please find a check Mr. [redacted] accepted as settlement & also attached please find the 2nd cancellation request send to IAS which is the company that serviced his Tire & Wheel Protection Plan.
I would like to thank you in advance for your immediate attention to the above matter.