Luxury Inn & Suites

To Whom it May Concern,Regarding to complaint ID Number 11683690, we told the guest that we do not accept visitors at the time of checkin Additionally, we have a list next to checkin that clearly states that we do not allow visitors.Thank you, [redacted] ***

Dispute Resolution Department Revdex.com Revdex.com Complaint ID: *** (***) Dear Revdex.com, Our hotel policy is written on our registration card when guest check-in, it states the guest has minutes to
inspect the room, if the guest is not satisfied, they can check- out and we will refund their money but after minutes there is no refund and the guest signed that agreement After hours of enjoying the pool with their kids, the ONLY thing they had complaint about was the tv was not workingOur maintenance person (***) was at the hotel that night and we had sent him to resolve the issueWithin minute of the complaint from the guest, *** was there at their door (room ***)*** had solved the tv issue within secondsHe had said the cable power was off plugged off, he said that is rare to happen unless the guest unplugged off way to sabotage itAfter *** had resolved the tv issue, they mention the AC is not working, however they had not mention that to the front desk when they had complained about the tv*** went over to AC and noticed the AC was blowing ice cold, *** told him that the AC is working fine, he even showed the guest and the guest felt it too*** said give the AC minutes to cool down the room and if it still does not cool, we will move them to a different roomThe guest (gentlemen) told *** to “Get out”*** did not say anything rude to themIn their complaint letter it mentions the room smelled bad, that’s another item they did NOT mention to usThey had cheat 7:20pm and checked-out at 10:16pmWhen any guest checks-in, first thing any guest would notice is smellIf the room smelled bad, the guest would have complaint after checking in at 7:20pm which they did not*** had also mentioned to us, sometimes guest will turn on the “fan” instead of “AC”, our only conclusion is that when the guest had checkat 7:20pm, they accidently turned the “fan” instead of “ac” and when the left the room for a while and came back in later, they were upset and then they turned the AC on*** is a HVAC tech, he has his license for HVAC and we can provide that to you June 10th another guest had stayed in the ***e room (***) and that guest did not have issue with the ac or any bad smellWe also have a sign at the front desk that explains our policiesWe are proud of our establishment and housekeepers, we have many repeated guest and we strive for that because that is want we want, to keep every guest satisfied. We tried working with the guest, we fixed the tv issue, we offered them a different room, even if in any case we didn’t have any different rooms to offer them we could have replaced the AC unit and it only takes us minutes but the guest did not want to work us, unfortunately we are sorry we can’t help any furtherSincerely, Luxury Inn & Suites *** *** *** Troy, MO

No sir sorry but the only visitors we had were my brother and his wife my father and my mother the other visitors were *** and *** and the complaints were also against rm *** for arguing outside *** and I stayed in our room quietly as I know your cameras will showAnd you never said there was a no visitors policy when we checked in only after my brother came did you tell us that

Hello,To whom it may concernMy ID number is I have revived a complaint letter about Mr***When they checked in, we told them that there is a no visitors policy, but they still had numerous visitors come visit both during the night and dayThe night manager also informed them about
the policy, but they still had visitors come visitDue to those visitors visiting at night, other motel guests in other rooms were disruptedA friend of Mr*** got another room, but they had no visitors during their stayThere was no problem with themWe have a no visitors sign in the lobby, and we also have a no refund sign in the lobby displaying the motel policiesSorry for the inconvenience, but we can not give them the refund based on the motel's policy.Thank You,*** ***

To Whom it May Concern,Regarding to complaint ID Number 11683690, we told the guest that we do not accept visitors at the time of checkin.  Additionally, we have a list next to checkin that clearly states that we do not allow visitors.Thank you,[redacted]