Luxury Lash Boutique LLC

Hello Revdex.com,This woman called minutes before her scheduled appointment timeOur salon policy states that if an appointment is canceled within 24hrs the client must pay a $rebooking fee before we reschedule an appointmentWe can provide our phone records from AT&T, if necessary, to prove that she did not call outside of the hours cancellation policyShe signed a client consent form, which stated she is aware of the salon policiesWe decided to discontinue all services with [redacted] , because during our phone conversation she started to get a very hostile attitude and threaten to leave negative [redacted] reviews as well as contact you guys saying that we are “robbing” our clientsShe is referring to the cancellation policyHow can my employees happily perform services on a client knowing she has left accusations, statements and is leaving bad remarks about the salonShe went as far as leaving eleven one star [redacted] and [redacted] reviews, and has even recruited her mother, sister and friends to leave reviews as well We find it impossible and very uncomfortable to continue services with someone with such hate, hostility, and anger— we simply are uncomfortable working with her as a client and we find it very odd that she wants to continue services with us and wants to continue to be a client of LLBLLB is a place of relaxation and we strive to create a fun atmosphereAfter those threats we felt it was best to let her go as a client as we do not want her money and as we do not want any negativity in the salonWe have no idea why she is claiming we are racistsWe have plenty of African American clients, friends, and family membersSkin color is not an issue for us, and she is ignorant and small minded for even thinking that wayShe is only claiming [redacted] is racist because she did not get her wayThis is slander at its finest and she could be asking for a lawsuit if she continuesThere were no charges filed on or after the date of her missed appointment, we do not have a credit card on file for [redacted] , and we can provided proof, from both our CC terminal and our business bank account [redacted] is very nasty individual and does not understand the difference between her attitude and her raceShe needs to understand we did not let her go as a client because of her race, but because of her nasty attitude towards LLB, our employees, and our policies [redacted] has even gone as far as posting a picture of her sedative prescription medication on her public social media page (FB)The post [redacted] made states that “the way her minds set up this is saving a lot of you suckers .#hella not # [redacted] ” This post alone is very unsettling and as business ownersWe are refusing to continue services with [redacted]

I recently called into this establishment to cancel a appointmentThe manager *** *** told me that I would still be charged and when I told her I called in and no one answered she told me I should of left kept callingThis business is robbing people of their money and she has a terrible attitude towards customers*** *** told me I couldn't come back to there business just because I told her I was dissatisfied and was going to *** about this situation*** *** is very rude and racistShe lied and said I text message herWhich I never didIf she charged my card any money I want it refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello Revdex.com,This woman called 12 minutes before her scheduled appointment time. Our salon policy states that if an appointment is canceled within 24hrs the client must pay a $35 rebooking fee before we reschedule an appointment. We can provide our phone records from AT&T, if necessary, to prove...

that she did not call outside of the 24 hours cancellation policy. She signed a client consent form, which stated she is aware of the salon policies. We decided to discontinue all services with [redacted], because during our phone conversation she started to get a very hostile attitude and threaten to leave negative [redacted] reviews as well as contact you guys saying that we are “robbing” our clients. She is referring to the cancellation policy. How can my employees happily perform services on a client knowing she has left false accusations,  statements and is leaving bad remarks about the salon. She went as far as leaving eleven one star [redacted] and [redacted] reviews, and has even recruited her mother, sister and friends to leave reviews as well.  We find it impossible and very uncomfortable to continue services with someone with such hate, hostility, and anger— we simply are uncomfortable working with her as a client and we find it very odd that she wants to continue services with us and wants to continue to be a client of LLB. LLB is a place of relaxation and we strive to create a fun atmosphere. After those threats we felt it was best to let her go as a client as we do not want her money and as we do not want any negativity in the salon. We have no idea why she is claiming we are racists. We have plenty of African American clients, friends, and family members. Skin color is not an issue for us, and she is ignorant and small minded for even thinking that way. She is only claiming [redacted] is racist because she did not get her way. This is slander at its finest and she could be asking for a lawsuit if she continues. There were no charges filed on or after the date of her missed appointment, we do not have a credit card on file for [redacted], and we can provided proof, from both our CC terminal and our business bank account. [redacted] is very nasty individual and does not understand the difference between her attitude and her race. She needs to understand we did not let her go as a client because of her race, but because of her nasty attitude.  towards LLB, our employees, and our policies.  [redacted] has even gone as far as posting a picture of her sedative prescription medication on her public social media page (FB). The post [redacted] made states that  “the way her minds set up… this is saving a lot of you suckers….#hella not #[redacted]” This post alone is very unsettling and as business owners. We are refusing to continue services with [redacted].