I believe the *** ** I had sold *** *** was mechanically fit and was in need of no major repairs at the time of sale*** and her
husband came by to view the vehicle thoroughly and test drove the vehicle themselves, at no time throughout the course of the sale did they mention there were any issues with the stereo. The vehicle was sold on May 16, 2016, where as the first time I was made aware of this issue by the customer was on October 6th, and the initial diagnosis made by *** was on September 28th, Almost months passed before I was notified of this issue. I think its fair to say that if this was an issue which arose immediately, I would have provided restitution to the customer.
In regards to the matter of mismatched tires, I did speak to a rim and tire shop and the wheels have an offset so you can actually put 235/40/size tires which will equal the same size overall diameter as the factory size, as long as the overall diameter is the same on all wheels then you can put any size you like, which is what i'm assuming was done with the wheelsThe fact that the vehicle needed tires was also disclosed on the AMVIC inspectionI believe *** noticed the size difference and were scared to drive the vehicle, not knowing about the staggered fitment. The vehicle did also come with a set of winter wheels and tires, in addition to that I gave *** a lengthy service history showing the owners meticulous maintenance records of the vehicle since newThe receipts were included from the shops they were installed at for both wheels and tire setsAll of the issues the customer has disclosed took place over days after the sale of the vehicle, I had tried to contact *** but I did not receive any response
Complaint: ***
I am rejecting this response because: I was informed by *** *** ***h that the tires that where on the car made it undrivable and that there was a risk of transmission damage*** *** *** took pictures and Bagged the tiresI was not given an option to leave the tires as they where for that reason I purchased this car as a secondary car and there fore did not drive it everydayI have clear documentation as to the when Boris from Luxury Line was contacted by me and he only answered my call when I called from a unknown number At that time he said he was in Vancouver and would call me the next day...which he never did I can provide a list of dated attempts to reach himBoris provided me with numerous receipts for the car but the only tire receipts included where for the winter tires not the tires that I drove the car off the lot withI do not have a husband if that matters and maybe Boris should get his facts straight Not having a working radio should have been mentioned and I believe Boris was aware that it was not working properlyI will continue with the investigation that AMVIC will be doing
Sincerely,
*** ***
A great price. No fancy espresso machine, No leather couch to sit on, None of the fancy posters or banners. Just the basics.
I felt that I was given all straight up information. Nothing was sugar coated. It was nice to phone and speak to someone rather than a voice mail box.
A good car, at a good price.
Borris is professional in sales, and in customer service. Responsible and honest person. I would highly recommend Luxury Line Auto for friends and family members, and I would definitely repeat business with him.
Purchased a mint extremely well taken care of Mercedes from [redacted]. Check engine light came on shortly after purchase. [redacted] had it checked and repaired right away (no cost to me). One of the best places I have dealt with in a long time. I financed as well and Ian was very helpful and great to deal with. I look forward to any future dealing I have with Luxury Line Auto.
I have purchased 4 vehicles from Luxury Line Auto. This guy is really good and he knows what he is doing. He does not sell a car without inspection certificate even if the car is fairly new. I have referred him 5 other happy customers and have never faced a problem in sales / vehicle . He likes to tell any issue upfront with the car and gives an option to have it fixed before actual sale.
I purchased a vehicle from Luxury Line Auto and have had a horrible experience with my purchase and owner/salesperson. After leaving several messages, emails and hand delivered letters. Sad attempts on behalf of Luxury Line have been made to resolve any of my concerns and I am left with complete frustration !! I purchased a high end car that was displayed in their show room and appalled to learn it wasn't even road worthy !!!!
Initial Business Response /* (1000, 6, 2014/05/01) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
On March 1st, 2014 I had received a deposit from a customer after viewing and test driving a 2007 [redacted]...
The customer had noted the coolant level was low and thought this could be a possible issue with the vehicle, although there were no low coolant warnings displayed on the dash. I showed them the [redacted] inspection and carproof, to reassure the customer everything was compliant. The customer then paid me a $500 deposit at which time I notified them it was non-refundable and issued a bill of sale. On March 3rd the customer requested for them to take the vehicle to an independent mechanical shop for inspection, I had expressed to the customer normally that would NOT be an issue, however once the bill of sale is completed and all conditions are finalized there can be no changes made. The only condition the customer had was that I guaranteed the vehicle to have a clean title, which I wrote on the bill of sale. Once again I reassured the customer that the vehicle had passed an [redacted] inspection and everything was compliant. I then offered to give the customer a written guarantee to give him piece of mind, since he was under the assumption the vehicle needed a water pump even though the [redacted] inspection did not find any issues with it. I assured the customer if their were any MAJOR repairs that needed IMMEDIATE attention, then I would assist him financially, this was mainly to do with his assumption of the vehicle needing a water pump.
After a no show after hours appointment to pick up the vehicle and several attempts of the buyer asking me for a discount because he thought it may need a water pump, the customer paid me in full and picked up the vehicle on March 6th. I received a phone call several days later after the customer had taken the vehicle to [redacted] of Edmonton for an inspection, the findings were as follows, the front brakes were 2mm, the brake fluid was dirty and the tires were separating and would need alignment if they were to be replaced. I had called my mechanic to confirm the measurements in order to pass an [redacted] inspection, he stated 2mm was the minimum, at which point I informed the customer this was compliant, the customer then stated he was not concerned about the brake fluid being dirty then asked about the tires. My response was that the tires had lots of tread left and this was not an item that was of major or immediate repair, the only repercussion was that it would cause them to wear faster.
The ONLY reason I had given a guarantee to my customer was to confirm that the WATER PUMP was in good working order and that there were no other MAJOR immediate repairs. Aside from that everything else was compliant as per [redacted] standards therefore I had fulfilled my fiduciary duties.
I feel as though the customer wanted to take advantage of the guarantee I had given him and wanted some sort of retribution although none of the items that were found on the independent inspection had fallen into the category we had agreed upon. After I had told him I would not assist him financially for any of the repairs found he sent me a picture via text with my home address at which point I felt threatened so I decided to call the young mans father to discuss the matter. The young man answered the phone, he had stated his father was not home, after that I decided not to pursue this matter any further.
Shortly after that he sent me a message via text stating he was going to speak to [redacted]. A week later on March 18th I received a message via text asking how much I would be able to purchase a door lock actuator for the vehicle. I decided not to respond to this message. The following day I received another message stating that I was ignoring phone calls and text messages. On March 22nd the buyer showed up to my office with the independent inspection report and a quote for a door lock actuator. I had discussed every aspect of the transaction with the buyer in a normal manner for him to understand my point of view. After the discussion he had asked me if I would assist him financially with the door lock actuator and stated why this was not found when the [redacted] was completed, I had stated that it is not something they inspect for as there is no checkbox for this on the inspection form. Also when [redacted] of Edmonton performed their inspection they did not find that issue. The buyer then informed me he had already called [redacted] and ordered the part under my company name. I told him in most cases I would not be against assisting a customer financially for something neither of us knew was defective at the time of sale, however based on the experience with the buyer after the time of sale and his attitude I told him I would not be assisting him in any other matter. However I did recommend for him to purchase the part from Ebay and I also showed him a listing with the exact door actuator for approximately $100.
[redacted]
[redacted]
In conclusion I feel that at the time of sale I sold a vehicle that was road worthy and disclosed all the known facts. I feel that I did nothing to mislead the purchaser and that I conducted the transaction in a proper manner.
Thank you,
Sincerely:
[redacted]
I believe the *** ** I had sold *** *** was mechanically fit and was in need of no major repairs at the time of sale*** and her
husband came by to view the vehicle thoroughly and test drove the vehicle themselves, at no time throughout the course of the sale did they mention there were any issues with the stereo. The vehicle was sold on May 16, 2016, where as the first time I was made aware of this issue by the customer was on October 6th, and the initial diagnosis made by *** was on September 28th, Almost months passed before I was notified of this issue. I think its fair to say that if this was an issue which arose immediately, I would have provided restitution to the customer.
In regards to the matter of mismatched tires, I did speak to a rim and tire shop and the wheels have an offset so you can actually put 235/40/size tires which will equal the same size overall diameter as the factory size, as long as the overall diameter is the same on all wheels then you can put any size you like, which is what i'm assuming was done with the wheelsThe fact that the vehicle needed tires was also disclosed on the AMVIC inspectionI believe *** noticed the size difference and were scared to drive the vehicle, not knowing about the staggered fitment. The vehicle did also come with a set of winter wheels and tires, in addition to that I gave *** a lengthy service history showing the owners meticulous maintenance records of the vehicle since newThe receipts were included from the shops they were installed at for both wheels and tire setsAll of the issues the customer has disclosed took place over days after the sale of the vehicle, I had tried to contact *** but I did not receive any response
Complaint: ***
I am rejecting this response because: I was informed by *** *** ***h that the tires that where on the car made it undrivable and that there was a risk of transmission damage*** *** *** took pictures and Bagged the tiresI was not given an option to leave the tires as they where for that reason I purchased this car as a secondary car and there fore did not drive it everydayI have clear documentation as to the when Boris from Luxury Line was contacted by me and he only answered my call when I called from a unknown number At that time he said he was in Vancouver and would call me the next day...which he never did I can provide a list of dated attempts to reach himBoris provided me with numerous receipts for the car but the only tire receipts included where for the winter tires not the tires that I drove the car off the lot withI do not have a husband if that matters and maybe Boris should get his facts straight Not having a working radio should have been mentioned and I believe Boris was aware that it was not working properlyI will continue with the investigation that AMVIC will be doing
Sincerely,
*** ***
A great price. No fancy espresso machine, No leather couch to sit on, None of the fancy posters or banners. Just the basics.
I felt that I was given all straight up information. Nothing was sugar coated. It was nice to phone and speak to someone rather than a voice mail box.
A good car, at a good price.
Borris is professional in sales, and in customer service. Responsible and honest person. I would highly recommend Luxury Line Auto for friends and family members, and I would definitely repeat business with him.
Purchased a mint extremely well taken care of Mercedes from [redacted]. Check engine light came on shortly after purchase. [redacted] had it checked and repaired right away (no cost to me). One of the best places I have dealt with in a long time. I financed as well and Ian was very helpful and great to deal with. I look forward to any future dealing I have with Luxury Line Auto.
I have purchased 4 vehicles from Luxury Line Auto. This guy is really good and he knows what he is doing. He does not sell a car without inspection certificate even if the car is fairly new. I have referred him 5 other happy customers and have never faced a problem in sales / vehicle . He likes to tell any issue upfront with the car and gives an option to have it fixed before actual sale.
I purchased a vehicle from Luxury Line Auto and have had a horrible experience with my purchase and owner/salesperson. After leaving several messages, emails and hand delivered letters. Sad attempts on behalf of Luxury Line have been made to resolve any of my concerns and I am left with complete frustration !! I purchased a high end car that was displayed in their show room and appalled to learn it wasn't even road worthy !!!!
[redacted] , all of his cars have problems beyond belief. [redacted] Do the right thing .
Best selection of cars ever, brought a mint MDX from him and is running perfectly.
Initial Business Response /* (1000, 6, 2014/05/01) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
On March 1st, 2014 I had received a deposit from a customer after viewing and test driving a 2007 [redacted]...
The customer had noted the coolant level was low and thought this could be a possible issue with the vehicle, although there were no low coolant warnings displayed on the dash. I showed them the [redacted] inspection and carproof, to reassure the customer everything was compliant. The customer then paid me a $500 deposit at which time I notified them it was non-refundable and issued a bill of sale. On March 3rd the customer requested for them to take the vehicle to an independent mechanical shop for inspection, I had expressed to the customer normally that would NOT be an issue, however once the bill of sale is completed and all conditions are finalized there can be no changes made. The only condition the customer had was that I guaranteed the vehicle to have a clean title, which I wrote on the bill of sale. Once again I reassured the customer that the vehicle had passed an [redacted] inspection and everything was compliant. I then offered to give the customer a written guarantee to give him piece of mind, since he was under the assumption the vehicle needed a water pump even though the [redacted] inspection did not find any issues with it. I assured the customer if their were any MAJOR repairs that needed IMMEDIATE attention, then I would assist him financially, this was mainly to do with his assumption of the vehicle needing a water pump.
After a no show after hours appointment to pick up the vehicle and several attempts of the buyer asking me for a discount because he thought it may need a water pump, the customer paid me in full and picked up the vehicle on March 6th. I received a phone call several days later after the customer had taken the vehicle to [redacted] of Edmonton for an inspection, the findings were as follows, the front brakes were 2mm, the brake fluid was dirty and the tires were separating and would need alignment if they were to be replaced. I had called my mechanic to confirm the measurements in order to pass an [redacted] inspection, he stated 2mm was the minimum, at which point I informed the customer this was compliant, the customer then stated he was not concerned about the brake fluid being dirty then asked about the tires. My response was that the tires had lots of tread left and this was not an item that was of major or immediate repair, the only repercussion was that it would cause them to wear faster.
The ONLY reason I had given a guarantee to my customer was to confirm that the WATER PUMP was in good working order and that there were no other MAJOR immediate repairs. Aside from that everything else was compliant as per [redacted] standards therefore I had fulfilled my fiduciary duties.
I feel as though the customer wanted to take advantage of the guarantee I had given him and wanted some sort of retribution although none of the items that were found on the independent inspection had fallen into the category we had agreed upon. After I had told him I would not assist him financially for any of the repairs found he sent me a picture via text with my home address at which point I felt threatened so I decided to call the young mans father to discuss the matter. The young man answered the phone, he had stated his father was not home, after that I decided not to pursue this matter any further.
Shortly after that he sent me a message via text stating he was going to speak to [redacted]. A week later on March 18th I received a message via text asking how much I would be able to purchase a door lock actuator for the vehicle. I decided not to respond to this message. The following day I received another message stating that I was ignoring phone calls and text messages. On March 22nd the buyer showed up to my office with the independent inspection report and a quote for a door lock actuator. I had discussed every aspect of the transaction with the buyer in a normal manner for him to understand my point of view. After the discussion he had asked me if I would assist him financially with the door lock actuator and stated why this was not found when the [redacted] was completed, I had stated that it is not something they inspect for as there is no checkbox for this on the inspection form. Also when [redacted] of Edmonton performed their inspection they did not find that issue. The buyer then informed me he had already called [redacted] and ordered the part under my company name. I told him in most cases I would not be against assisting a customer financially for something neither of us knew was defective at the time of sale, however based on the experience with the buyer after the time of sale and his attitude I told him I would not be assisting him in any other matter. However I did recommend for him to purchase the part from Ebay and I also showed him a listing with the exact door actuator for approximately $100.
[redacted]
[redacted]
In conclusion I feel that at the time of sale I sold a vehicle that was road worthy and disclosed all the known facts. I feel that I did nothing to mislead the purchaser and that I conducted the transaction in a proper manner.
Thank you,
Sincerely:
[redacted]