Luxury Line Wholesale

***, As I stated in my prior emails, we guarantee 100% Authenticity on both of the watches you purchased from our company Our company has sold over [redacted] watches and not time has there ever been a complaint that they are fakes and knockoff as stated by youI have worked with [redacted] for many years and am also 100% confident in my suppliersThank You, Allie V***

Hello Ms.*** ,*** *** watches are sold by our company Luxury Line Wholesale and are purchased from a
Licensed *** *** DistributorThe *** *** watches sold by Luxury Line Wholesale come directly from Bologna Italy.Each Watch purchased is Brand New and Accompanied with box as well Laminated Certificate that comes directly from *** *** in Bologna ItalyBoth the *** *** licensed distributor as well as Luxury Line Wholesale guarantee 100% AuthenticityThe customer is free to locate a Licensed Distributor of *** *** and have them inspected for authenticityIf they are are stated not to be authentic , paperwork must be provided from the Licensed Distributor of *** *** stating the watches are fakes, knockoffs made in ChinaIf the correct paperwork is provided by a Licensed Distributor of *** *** , I will be more then happy to provide a FULL Refund for both watches.Thank You,Allie V.***

Dear ***,
Thanks again for allowing me to respond online
Please see below *** tracking for the first order shipped
Tracking Number:
***
delivered
Expected Delivery Day:
Friday, January 17,
Product & Tracking Information
Postal Product:
First-Class Package Service
Features:
*** Tracking™
Date & Time
Status of Item
Location
January 16,
,
1:pm
Delivered
***, CA ***
January 16,
,
9:am
Out for Delivery
***, CA ***
January 16,
,
8:am
Sorting Complete
***, CA ***
January 16,
,
5:am
Arrival at Post Office
***, CA ***
January 16,
,
3:am
Processed through *** Sort Facility
*** ** ***, CA ***
January 14,
Electronic Shipping Info Received
January 14,
Depart *** Sort Facility
***, PA ***
January 14,
,
9:pm
Processed at *** Origin Sort Facility
***, PA ***
January 14,
,
8:pm
Accepted at *** Origin Sort Facility
***, PA ***
When I spoke to the customer and he stated the earrings are damaged- I promised to reship another pair for himPlease see tracking for the 2nd *** shipment
Tracking Number:
***
delivered
Expected Delivery Day:
Friday, February 14,
Signed for By: * * ***
//
***,
CA
*** //
1:pm
Product & Tracking Information
Postal Product:
Priority Mail 2-Day™
Features:
$insurance included
Signature Confirmation™
Date & Time
Status of Item
Location
February 20,
,
1:pm
Delivered
***, CA ***
February 20,
,
9:am
Out for Delivery
***, CA ***
February 20,
,
8:am
Sorting Complete
***, CA ***
February 20,
,
6:am
Arrival at Post Office
***, CA ***
February 20,
,
12:am
Processed through *** Sort Facility
*** ** ***, CA ***
February 19,
Depart *** Sort Facility
*** ** ***, CA ***
February 19,
,
4:pm
Processed through *** Sort Facility
*** ** ***, CA ***
February 12,
Electronic Shipping Info Received
February 12,
Depart *** Sort Facility
***, PA ***
February 12,
,
9:pm
Processed at *** Origin Sort Facility
***, PA ***
February 12,
,
7:pm
Accepted at *** Origin Sort Facility
***, PA ***
As you can see the customer received both orders
Please let me know if there is anything else I can provide
Thanks Again,
*** ***
Luxuryline Wholesale
*** *** ***

[redacted],
As I stated in my prior emails, we guarantee 100% Authenticity on both of the watches you purchased from our company.  Our company has sold over 1000 [redacted] watches and not 1 time has there ever been a complaint that they are fakes and knockoff as stated by you. I have worked with [redacted] for many years and am also 100% confident in my suppliers.
Thank You,
Allie V[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Once again if you are so sure of your product why not simply prove it?  Customer satisfaction is the responsibility of the company dealt with.  No customer should be faced with the need to authenticate a product you supply!  If you can not or will not provide verification of the items authenticity say so.  
Regards,
[redacted]

Review: On 01-12-14, I bid on and won a pair of earrings on the auction website [redacted]. My winning bid was $22.00. The item was described as an Elegant 10K White Gold, Genuine 0.02ctw Midnight Blue Sapphire Stud Earrings.Listing: [redacted]Item: [redacted]Auctions Order ID: [redacted]On 01-16-14, I received the item via USPS, opened the packaging and discovered one of the stud earrings was broken and missing the Sapphire stone.I contacted [redacted] via email to inform them of the damage. I received an email back from [redacted]. Fraud Prevention & Customer Support, [redacted]. She referred me to a Trusted Merchant Company, Luxury Line Wholesale. [redacted] forwarded my email to that company and she indicated they would assist me in the matter.I then received an email from [redacted], Luxury Line Wholesale, who apologized for the damaged earrings and stated the company would exchange or refund my money if I returned the damaged item. [redacted] provided me with the following address:Luxury Line Wholesale[redacted] PA [redacted]On 01-17-14, I mailed the item to the above provided address via USPS, Registered Mail ([redacted]).On 01-30-14, I, not having heard from [redacted] or the company, checked with the USPS via their tracking website. I learned the item had been in a [redacted] post office since 01-24-14 and had not been picked up by the company. I called Luxury Line Wholesale (###-###-####) during business hours and the call was answered by a machine asking me to leave a message.I did some research on Luxury Line Wholesale. It is a subsidiary of the [redacted] & [redacted]., [redacted]Desired Settlement: Replace the damaged item or give me my money back.

Business

Response:

Dear [redacted],

Thanks again for allowing me to respond online.

Please see below [redacted] tracking for the first order shipped.

Tracking Number: [redacted]