Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: Customer Service Contact Email: [redacted] @jdbyrider.com In the case of Kristy P [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in questionMrs [redacted] is upset regarding the handling of her accountPlease note that since filing the complaint, Mrs [redacted] 's request has been noted on her account MrsP [redacted] purchased a Oldsmobile Alero on July 5, from the J.DByrider franchise located in Merrillville, INIn the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s)If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communicationCommunication attempts may include reaching out to the references that MrsP [redacted] supplied at the time of purchaseGiven the severity and ongoing nature of the delinquency, the CNAC franchise utilized all contact methods available in an attempt to contact and make payment arrangements with MrsP [redacted] The CNAC franchise apologizes if MrsP [redacted] felt this was unnecessary, however, she was not communicating with CNAC at the timePlease understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments J.DByrider strives to achieve the satisfaction of each and every customerThe J.DByrider/CNAC franchise was sorry to learn of MrsP [redacted] 's dissatisfaction as expressed in her complaint to your officeAs a gesture of goodwill and in the spirit of customer service, the CNAC franchise has agreed to MrsP [redacted] 's requested resolutionMrsP [redacted] 's references will no longer be contacted regarding her accountThe J.DByrider/CNAC franchise will continue to accommodate Mrs [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her Thanks, J.DByrider/CNAC Customer Service OFFER:
Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: ***
Contact Email: ***@jdbyrider.com
In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in questionMs*** is upset
regarding her accountAs a result, she would like a different vehicle
Ms*** purchased a Hyundai Sonata on January 13, from the J.DByrider franchise located in Merrillville, INMs*** stated that she would be using her tax return as payment for the deferred down paymentsUnfortunately, account notes show that Ms*** did not make the agreed upon paymentsAfter unsuccessfully attempting to bring the account current and with no definitive payment arrangements, the vehicle was repossessedPer management, Ms*** let her insurance lapse and there was visible damage to the vehicle when it was returned to the dealershipIf Ms*** would like to retrieve her personal belongings, it is recommended that she contact management directly at XXX-XXX-XXXX and schedule an appointment
J.DByrider strives to achieve the satisfaction of each and every customerThe J.DByrider/CNAC franchise was sorry to learn of Ms***'s dissatisfaction as expressed in her complaint to your officeNevertheless, CNAC is unable to adhere to Ms***'s requested resolutionHowever, Ms*** should be aware that she is still responsible for the accountIf Ms*** has any questions or concerns regarding her account, it is recommended that she contact CNAC management directly at XXX-XXX-XXXX
Thanks,
J.DByrider/CNAC ***
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive my belongs but I talked with someone because I had the paperwork showing I did not receive my taxes which I just received a new letter days ago stating I did not receive my taxes even thou I didn't receive my taxes I was told I can make a payment of bi weekly which I was doing and have my papers showing that so if that was the agreement why was my car repoAlso my insurance was good I had the paper for that too that I also showed someone in the office I even offered to switch and pay the cnac for theirsThe damage on the car was getting fixed I purchased a new bumper to be put on that got here days after my car was takenthan I was given the run around I was also told I can get my car back if I reapply and show I am able to meet the note payments which I was able to because I was making now from the time I got the car to than be told the bank doesn't wanna do.business with me I would not tell anybody to go get a car there im highly upset with this company after they said If I bring all the correct papers in I can get my car I did just that and all they said was your paperwork is verified but we cant do nothing for youVery unhappy
Final Business Response /* (4000, 9, 2015/06/24) */
Contact Name and Title: Customer Service
At this time, the position of the J.DByrider/CNAC franchise has not changed
Thanks,
J.DByrider/CNAC ***
OFFER:
Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: Customer Service
Contact Email: [redacted]@jdbyrider.com
In the case of Kristy P[redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Mrs. [redacted] is...
upset regarding the handling of her account. Please note that since filing the complaint, Mrs. [redacted]'s request has been noted on her account.
Mrs. P[redacted] purchased a 2002 Oldsmobile Alero on July 5, 2013 from the J.D. Byrider franchise located in Merrillville, IN. In the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s). If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication. Communication attempts may include reaching out to the references that Mrs. P[redacted] supplied at the time of purchase. Given the severity and ongoing nature of the delinquency, the CNAC franchise utilized all contact methods available in an attempt to contact and make payment arrangements with Mrs. P[redacted]. The CNAC franchise apologizes if Mrs. P[redacted] felt this was unnecessary, however, she was not communicating with CNAC at the time. Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments.
J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Mrs. P[redacted]'s dissatisfaction as expressed in her complaint to your office. As a gesture of goodwill and in the spirit of customer service, the CNAC franchise has agreed to Mrs. P[redacted]'s requested resolution. Mrs. P[redacted]'s references will no longer be contacted regarding her account. The J.D. Byrider/CNAC franchise will continue to accommodate Mrs. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.
Thanks,
J.D. Byrider/CNAC Customer Service
OFFER:
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: Customer Service Contact Email: [redacted] @jdbyrider.com In the case of Kristy P [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in questionMrs [redacted] is upset regarding the handling of her accountPlease note that since filing the complaint, Mrs [redacted] 's request has been noted on her account MrsP [redacted] purchased a Oldsmobile Alero on July 5, from the J.DByrider franchise located in Merrillville, INIn the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s)If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communicationCommunication attempts may include reaching out to the references that MrsP [redacted] supplied at the time of purchaseGiven the severity and ongoing nature of the delinquency, the CNAC franchise utilized all contact methods available in an attempt to contact and make payment arrangements with MrsP [redacted] The CNAC franchise apologizes if MrsP [redacted] felt this was unnecessary, however, she was not communicating with CNAC at the timePlease understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments J.DByrider strives to achieve the satisfaction of each and every customerThe J.DByrider/CNAC franchise was sorry to learn of MrsP [redacted] 's dissatisfaction as expressed in her complaint to your officeAs a gesture of goodwill and in the spirit of customer service, the CNAC franchise has agreed to MrsP [redacted] 's requested resolutionMrsP [redacted] 's references will no longer be contacted regarding her accountThe J.DByrider/CNAC franchise will continue to accommodate Mrs [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her Thanks, J.DByrider/CNAC Customer Service OFFER:
Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: ***
Contact Email: ***@jdbyrider.com
In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in questionMs*** is upset
regarding her accountAs a result, she would like a different vehicle
Ms*** purchased a Hyundai Sonata on January 13, from the J.DByrider franchise located in Merrillville, INMs*** stated that she would be using her tax return as payment for the deferred down paymentsUnfortunately, account notes show that Ms*** did not make the agreed upon paymentsAfter unsuccessfully attempting to bring the account current and with no definitive payment arrangements, the vehicle was repossessedPer management, Ms*** let her insurance lapse and there was visible damage to the vehicle when it was returned to the dealershipIf Ms*** would like to retrieve her personal belongings, it is recommended that she contact management directly at XXX-XXX-XXXX and schedule an appointment
J.DByrider strives to achieve the satisfaction of each and every customerThe J.DByrider/CNAC franchise was sorry to learn of Ms***'s dissatisfaction as expressed in her complaint to your officeNevertheless, CNAC is unable to adhere to Ms***'s requested resolutionHowever, Ms*** should be aware that she is still responsible for the accountIf Ms*** has any questions or concerns regarding her account, it is recommended that she contact CNAC management directly at XXX-XXX-XXXX
Thanks,
J.DByrider/CNAC ***
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive my belongs but I talked with someone because I had the paperwork showing I did not receive my taxes which I just received a new letter days ago stating I did not receive my taxes even thou I didn't receive my taxes I was told I can make a payment of bi weekly which I was doing and have my papers showing that so if that was the agreement why was my car repoAlso my insurance was good I had the paper for that too that I also showed someone in the office I even offered to switch and pay the cnac for theirsThe damage on the car was getting fixed I purchased a new bumper to be put on that got here days after my car was takenthan I was given the run around I was also told I can get my car back if I reapply and show I am able to meet the note payments which I was able to because I was making now from the time I got the car to than be told the bank doesn't wanna do.business with me I would not tell anybody to go get a car there im highly upset with this company after they said If I bring all the correct papers in I can get my car I did just that and all they said was your paperwork is verified but we cant do nothing for youVery unhappy
Final Business Response /* (4000, 9, 2015/06/24) */
Contact Name and Title: Customer Service
At this time, the position of the J.DByrider/CNAC franchise has not changed
Thanks,
J.DByrider/CNAC ***
OFFER:
Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: Customer Service
Contact Email: [redacted]@jdbyrider.com
In the case of Kristy P[redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Mrs. [redacted] is...
upset regarding the handling of her account. Please note that since filing the complaint, Mrs. [redacted]'s request has been noted on her account.
Mrs. P[redacted] purchased a 2002 Oldsmobile Alero on July 5, 2013 from the J.D. Byrider franchise located in Merrillville, IN. In the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s). If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication. Communication attempts may include reaching out to the references that Mrs. P[redacted] supplied at the time of purchase. Given the severity and ongoing nature of the delinquency, the CNAC franchise utilized all contact methods available in an attempt to contact and make payment arrangements with Mrs. P[redacted]. The CNAC franchise apologizes if Mrs. P[redacted] felt this was unnecessary, however, she was not communicating with CNAC at the time. Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments.
J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Mrs. P[redacted]'s dissatisfaction as expressed in her complaint to your office. As a gesture of goodwill and in the spirit of customer service, the CNAC franchise has agreed to Mrs. P[redacted]'s requested resolution. Mrs. P[redacted]'s references will no longer be contacted regarding her account. The J.D. Byrider/CNAC franchise will continue to accommodate Mrs. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.
Thanks,
J.D. Byrider/CNAC Customer Service
OFFER: