Good afternoon this letter is in reference to complaint number ID #12160882. An unjust complaint was issued to the dealership I'm employed with (Luxury Of Queens). I sold a 2003 Honda Accord Coupe Vin#1HGCM72643A020716 Mileage 99,659 to a customer (Ronnie Brooks Chatterjee). As far as I'm...
concerned I went above and beyond as a salesman to ensure that Mr. Chatterjee was satisfied with his car buying experience. He expressed his content by thanking me numerous times and leaving me a favorable review on Cargurus that contradicts his complaints. I accompanied [redacted] and his wife to a mechanic for piece of mind. While there the certified technician put the Honda on a lift to inspect the brakes, tires, exhaust, and suspension. After a visual inspection the Honda passed a diagnostic inspection. I pointed out to [redacted] that the only issue the Honda had was a slight crack on the front bumber that needed to be replaced in the near future. I showed [redacted] a copy of the Carfax that lists the service history of the vehicle. There was no mention of an airbag recall on the Carfax and if a recall was listed we wouldn't have any issues getting the recall taken car of by the original manufacturer. [redacted] called the dealership irate and angrily accused me of deceiving him. I told [redacted] I had no knowledge of any recalls on the vehicle and offered to put him in contact with my manager to discuss further. I also offered to take the vehicle to Honda to repair the recall and he said he already had an appointment and afterwards threatened to sue the dealership. I also called Honda to check on any existing Recalls for [redacted]'s Honda and was informed there weren't any open recalls. Thank you for taking the time to read my response. I attached copies of the review [redacted] wrote on Cargurus and of the Carfax that doesn't list any open recalls. I'm assuming a recall notice was issued after he purchased the vehicle. If you have any questions feel free to email or call me at your earliest convenience. Ronnie Feb **, 2017 Carlton E[redacted] was awesome as a salesperson. I purchased a used 2003 Honda Accord Coupe and he went out of his way to assist me. The car was a good deal with low mileage and he helped me reach my final decision. The car had a slight damage in the front bumper..he even assured me to get that fixed at a future date at a nominal price. A very helpful salesperson and I will go back to him for future trade in and buying a new vehicle. Response from Luxury of Queens: I'm extremely humbled by your favorable review. Whether I'm selling a $3,000 car or a $90,000 car I treat everyone with the same level of professionalism. Thank you for allowing me to sell you a vehicle without the hassle of being shady or dishonest. Luxury Of Queens Inc. [redacted]
[redacted] Cell ###-###-#### Office ###-###-#### Fax ###-###-#### Thank You, Carlton E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Just because an automobile is used and has 99,000 miles that should be a tool used for scamming buyers. The issue is not about taking my car back within a month or 1000 miles because I have the privilege of getting a warranty. The issue is strictly about not disclosing honestly the fact that the automobile was served by Honda way back to all owners a "Recall Notice". I bought the car with splash guard under bumper totally broken into pieces and with heavy dents and bumps on the body. I did show to mechanics this shortfall; and was told that the car had definitely met with accidents. However, the so called Mr. Carlton'E[redacted]s "Carfax" did not furnish anything but showed all was clear. Also Mr. Carlton E[redacted] did not personally disclose those facts to me. As a matter of fact, I have never bothered him with these issues. I only contacted him when I received couple of moths later after the expiry of his so called one month "warranty", the "Recall Notice"from Honda. I would definitely, have not purchased the automobile had I known it has a "Recall Notice" for a life threatening airbag issue. Honda has still not provided me airbags in the vehicle, they only fixed the rupture issue. After confirming with Honda, I was told that each and every owner (whether Dealer or Private) was served this notice in the past by Honda USA. So Mr. Carlton's repeated denials is making the matter worse. Also again, I am stating that it is a blatant lie about Mr. Carlton wanting to willingly assist me in taking the car to a Honda Dealership. After receiving the "Recall Notice", the very first person I contacted was Mr. Carlton E[redacted] the Salesperson, and it is definitely not possible for me to say I have set an appointment with Honda, when I have not spoken to them, in the first place. It was after receiving no help, other than belligerent response, denials and an outrageous hang up that I contacted Honda with the issue. I again repeat, the inspection was done by his own set up mechanic. If this inspection was performed by my mechanic (with appointment set) the automobile would surely have not passed NYS inspection. The dealership at this point, has to compensate me financially for not disclosing honestly the major life threatening issues related to this vehicle.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: It's unfortunate [redacted] is making complaints about purchasing a 2003 Honda Accord with 99,000 miles. This vehicle is not certified and as a salesman and used car dealership we cannot predict what issues any car will have after being sold. [redacted] was given a 1 month or 1,000 mile powertrain warranty (engine and transmission) on his 2003 Honda Accord with 99,000 miles. [redacted] never called our dealership with any complaints within a months time. In fact he only called back to ask me where he could leave a review and I told him on CarGurus (an auto classified website). Months later [redacted] called in to complain about a recall letter he received from Honda. As a courtesy I offered to take the vehicle to Honda but [redacted] stated he already made an appointment and was taking the car himself. Prior to [redacted] purchasing the 2003 Honda Accord with 99,000 miles I accompanied him to a mechanic shop where a visual inspection was performed. I showed [redacted] a copy of the Honda's Carfax and there was no mention of the Recall he complained about. He also went on a lengthy test drive and was content with the vehicles road manners. Once [redacted] decided to purchase the Honda, the vehicle was sent to get a second inspection and it passed a diagnostic test. As a salesman I went above and beyond to ensure [redacted] was content with his purchase. As a dealership we operated well within the law and there was no wrong doing on ur behalf. Discrediting a dealership and salesman because you're not happy with the vehicle you decided to purchase is inappropriate. Other than issue a 30 day 1,000 mile warranty on a vehicle with 99,000 miles, there is nothing else we can offer [redacted]. Legally we're not liable for any repairs that need to be performed on this vehicle after the warranty expires. Luxury Of Queens Inc. [redacted]
[redacted] Cell ###-###-#### Office ###-###-#### Fax ###-###-#### Thank You, Carlton
Good afternoon this letter is in reference to complaint number ID #12160882. An unjust complaint was issued to the dealership I'm employed with (Luxury Of Queens). I sold a 2003 Honda Accord Coupe Vin#1HGCM72643A020716 Mileage 99,659 to a customer (Ronnie Brooks Chatterjee). As far as I'm...
concerned I went above and beyond as a salesman to ensure that Mr. Chatterjee was satisfied with his car buying experience. He expressed his content by thanking me numerous times and leaving me a favorable review on Cargurus that contradicts his complaints. I accompanied [redacted] and his wife to a mechanic for piece of mind. While there the certified technician put the Honda on a lift to inspect the brakes, tires, exhaust, and suspension. After a visual inspection the Honda passed a diagnostic inspection. I pointed out to [redacted] that the only issue the Honda had was a slight crack on the front bumber that needed to be replaced in the near future. I showed [redacted] a copy of the Carfax that lists the service history of the vehicle. There was no mention of an airbag recall on the Carfax and if a recall was listed we wouldn't have any issues getting the recall taken car of by the original manufacturer. [redacted] called the dealership irate and angrily accused me of deceiving him. I told [redacted] I had no knowledge of any recalls on the vehicle and offered to put him in contact with my manager to discuss further. I also offered to take the vehicle to Honda to repair the recall and he said he already had an appointment and afterwards threatened to sue the dealership. I also called Honda to check on any existing Recalls for [redacted]'s Honda and was informed there weren't any open recalls. Thank you for taking the time to read my response. I attached copies of the review [redacted] wrote on Cargurus and of the Carfax that doesn't list any open recalls. I'm assuming a recall notice was issued after he purchased the vehicle. If you have any questions feel free to email or call me at your earliest convenience. Ronnie Feb **, 2017 Carlton E[redacted] was awesome as a salesperson. I purchased a used 2003 Honda Accord Coupe and he went out of his way to assist me. The car was a good deal with low mileage and he helped me reach my final decision. The car had a slight damage in the front bumper..he even assured me to get that fixed at a future date at a nominal price. A very helpful salesperson and I will go back to him for future trade in and buying a new vehicle. Response from Luxury of Queens: I'm extremely humbled by your favorable review. Whether I'm selling a $3,000 car or a $90,000 car I treat everyone with the same level of professionalism. Thank you for allowing me to sell you a vehicle without the hassle of being shady or dishonest. Luxury Of Queens Inc. [redacted]
[redacted] Cell ###-###-#### Office ###-###-#### Fax ###-###-#### Thank You, Carlton E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Just because an automobile is used and has 99,000 miles that should be a tool used for scamming buyers. The issue is not about taking my car back within a month or 1000 miles because I have the privilege of getting a warranty. The issue is strictly about not disclosing honestly the fact that the automobile was served by Honda way back to all owners a "Recall Notice". I bought the car with splash guard under bumper totally broken into pieces and with heavy dents and bumps on the body. I did show to mechanics this shortfall; and was told that the car had definitely met with accidents. However, the so called Mr. Carlton'E[redacted]s "Carfax" did not furnish anything but showed all was clear. Also Mr. Carlton E[redacted] did not personally disclose those facts to me. As a matter of fact, I have never bothered him with these issues. I only contacted him when I received couple of moths later after the expiry of his so called one month "warranty", the "Recall Notice"from Honda. I would definitely, have not purchased the automobile had I known it has a "Recall Notice" for a life threatening airbag issue. Honda has still not provided me airbags in the vehicle, they only fixed the rupture issue. After confirming with Honda, I was told that each and every owner (whether Dealer or Private) was served this notice in the past by Honda USA. So Mr. Carlton's repeated denials is making the matter worse. Also again, I am stating that it is a blatant lie about Mr. Carlton wanting to willingly assist me in taking the car to a Honda Dealership. After receiving the "Recall Notice", the very first person I contacted was Mr. Carlton E[redacted] the Salesperson, and it is definitely not possible for me to say I have set an appointment with Honda, when I have not spoken to them, in the first place. It was after receiving no help, other than belligerent response, denials and an outrageous hang up that I contacted Honda with the issue. I again repeat, the inspection was done by his own set up mechanic. If this inspection was performed by my mechanic (with appointment set) the automobile would surely have not passed NYS inspection. The dealership at this point, has to compensate me financially for not disclosing honestly the major life threatening issues related to this vehicle.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: It's unfortunate [redacted] is making complaints about purchasing a 2003 Honda Accord with 99,000 miles. This vehicle is not certified and as a salesman and used car dealership we cannot predict what issues any car will have after being sold. [redacted] was given a 1 month or 1,000 mile powertrain warranty (engine and transmission) on his 2003 Honda Accord with 99,000 miles. [redacted] never called our dealership with any complaints within a months time. In fact he only called back to ask me where he could leave a review and I told him on CarGurus (an auto classified website). Months later [redacted] called in to complain about a recall letter he received from Honda. As a courtesy I offered to take the vehicle to Honda but [redacted] stated he already made an appointment and was taking the car himself. Prior to [redacted] purchasing the 2003 Honda Accord with 99,000 miles I accompanied him to a mechanic shop where a visual inspection was performed. I showed [redacted] a copy of the Honda's Carfax and there was no mention of the Recall he complained about. He also went on a lengthy test drive and was content with the vehicles road manners. Once [redacted] decided to purchase the Honda, the vehicle was sent to get a second inspection and it passed a diagnostic test. As a salesman I went above and beyond to ensure [redacted] was content with his purchase. As a dealership we operated well within the law and there was no wrong doing on ur behalf. Discrediting a dealership and salesman because you're not happy with the vehicle you decided to purchase is inappropriate. Other than issue a 30 day 1,000 mile warranty on a vehicle with 99,000 miles, there is nothing else we can offer [redacted]. Legally we're not liable for any repairs that need to be performed on this vehicle after the warranty expires. Luxury Of Queens Inc. [redacted]
[redacted] Cell ###-###-#### Office ###-###-#### Fax ###-###-#### Thank You, Carlton