This review is long, but worth the read if you want to know the real Outdoor Luxury Design We signed on with [redacted] and Outdoor Luxury Design or also known as Luxury Outdoor Design in April Our pool project/ outdoor kitchen was started in May [redacted] said that he would be finished by SeptemberHis drop dead date when he absolutely would be finished was December He was so sure of himself that I suggested that if the job went past that date that he would incur a 10% penaltyWe trusted him and kept on giving him the benefit of the doubt because he kept on promising he would be finished shortlyFinally, THIRTEEN MONTHS after the drop dead date, in January of 2015, we finally threw him off the job and finished the project on our ownAt that point he had left us with a shamblesHis men had covered up the blower system for the spa and we had to tear up the travertine decking to relocate itThe River Rok finish on the pool was stained and had to be redone The new company we had to hire could not save it because the original job was not done properlyHis men had also covered up our pool vacuum line, and we had to rip up another section of travertine tile to put in a new oneThe electrical wiring had to be ripped out and redoneHe had put in the wrong gauge wire (cheaper); and, he was splicing wires where no splicing was allowedBoth of these electrical situations were sub-code and could have easily caused a fireThe travertine tile was pitched wrong and rain water was collecting by our houseIt had to be redoneEven though he had submitted plans to the city and pulled permits for all the different aspects of the job, he had been doing work and had never called for the required inspectionsThe permits had expired and we needed to reactivate them, pay fines and more fees, rip parts of the project apart to satisfy the inspectors, as well as bring the construction up to city code, because otherwise we could never have gotten a certificate of completion [redacted] has a nice personality and initially wins you over He is extremely responsive until the contract is signed and he has your money in hand Then, he stops returning phone calls, texts and emails Throughout the project, he kept on promising the worldHe had told my daughter that he was going to build her a swing set, but later told us he did not have the expertise to do the jobMy daughter was devastated...having waited almost two years for this swing set! The good news is that after we threw him off the job, we hired a company who finished the swing set! When we told him to leave the job, he demanded the rest of his money and said that he was "substantially near completion"He threatened us with a lawsuit and tried to use intimidation tacticsWe resisted and he finally backed offBecause of all the snafus outlined above and MANY trips to the City for meetings and no active permits, we are just now getting finished with this job that was to have been finished December of 2013! His comments that he was "substantially near completion" were far off base, and it took us another seven months to finishIf anyone is thinking about using Outdoor Luxury Design for your project, please run the other way as fast as you canYou will have nothing but heartache if you use this company! He has been reported to the Revdex.com [redacted] MD
I hold a Florida Contractors License and am multi-degreed in constructionI hired Luxury Outdoor Design to construct a relatively simple pool at my new homeThe experience was and continues to be one of absolute painMy new pool as documented by a Professional Engineer and through physically obtaining core samples from the pool shell show the pool to have incorrectly placed reinforcement steel relative to both the earth surface and pool waterFurthermore, the required pool wall thicknesses of 6" is as thin as 4"The Engineer has deemed the pool to be poorly constructed an indicates the only solution is to remove the pool and "start over"The cost to remove the existing and properly construct the designed pool is at a cost nearly times the original pool shellI have since filed a lawsuit to recover from this lossDuring our legal research it was discoved that a tangled web of companies surround this companyFurthermore the company owner, a very good "salesman" is not a licensed contractor but rather the business is qualified to contract through a licensed contractor known as a qualifierThe owner designed and sold me my first pool when he worked for another pool company as a designer and salesmanThat experience was fairly painless which is why I trusted him and his company to construct my new poolAs a contractor with the knowledge to recognize and question the issues with my pool, I am concerned how the general public is being served by Luxury Outdoor DesignI do not recommend Luxury Outdoor Design
This review is long, but worth the read if you want to know the real Outdoor Luxury Design We signed on with [redacted] and Outdoor Luxury Design or also known as Luxury Outdoor Design in April Our pool project/ outdoor kitchen was started in May [redacted] said that he would be finished by SeptemberHis drop dead date when he absolutely would be finished was December He was so sure of himself that I suggested that if the job went past that date that he would incur a 10% penaltyWe trusted him and kept on giving him the benefit of the doubt because he kept on promising he would be finished shortlyFinally, THIRTEEN MONTHS after the drop dead date, in January of 2015, we finally threw him off the job and finished the project on our ownAt that point he had left us with a shamblesHis men had covered up the blower system for the spa and we had to tear up the travertine decking to relocate itThe River Rok finish on the pool was stained and had to be redone The new company we had to hire could not save it because the original job was not done properlyHis men had also covered up our pool vacuum line, and we had to rip up another section of travertine tile to put in a new oneThe electrical wiring had to be ripped out and redoneHe had put in the wrong gauge wire (cheaper); and, he was splicing wires where no splicing was allowedBoth of these electrical situations were sub-code and could have easily caused a fireThe travertine tile was pitched wrong and rain water was collecting by our houseIt had to be redoneEven though he had submitted plans to the city and pulled permits for all the different aspects of the job, he had been doing work and had never called for the required inspectionsThe permits had expired and we needed to reactivate them, pay fines and more fees, rip parts of the project apart to satisfy the inspectors, as well as bring the construction up to city code, because otherwise we could never have gotten a certificate of completion [redacted] has a nice personality and initially wins you over He is extremely responsive until the contract is signed and he has your money in hand Then, he stops returning phone calls, texts and emails Throughout the project, he kept on promising the worldHe had told my daughter that he was going to build her a swing set, but later told us he did not have the expertise to do the jobMy daughter was devastated...having waited almost two years for this swing set! The good news is that after we threw him off the job, we hired a company who finished the swing set! When we told him to leave the job, he demanded the rest of his money and said that he was "substantially near completion"He threatened us with a lawsuit and tried to use intimidation tacticsWe resisted and he finally backed offBecause of all the snafus outlined above and MANY trips to the City for meetings and no active permits, we are just now getting finished with this job that was to have been finished December of 2013! His comments that he was "substantially near completion" were far off base, and it took us another seven months to finishIf anyone is thinking about using Outdoor Luxury Design for your project, please run the other way as fast as you canYou will have nothing but heartache if you use this company! He has been reported to the Revdex.com [redacted] MD
I hold a Florida Contractors License and am multi-degreed in constructionI hired Luxury Outdoor Design to construct a relatively simple pool at my new homeThe experience was and continues to be one of absolute painMy new pool as documented by a Professional Engineer and through physically obtaining core samples from the pool shell show the pool to have incorrectly placed reinforcement steel relative to both the earth surface and pool waterFurthermore, the required pool wall thicknesses of 6" is as thin as 4"The Engineer has deemed the pool to be poorly constructed an indicates the only solution is to remove the pool and "start over"The cost to remove the existing and properly construct the designed pool is at a cost nearly times the original pool shellI have since filed a lawsuit to recover from this lossDuring our legal research it was discoved that a tangled web of companies surround this companyFurthermore the company owner, a very good "salesman" is not a licensed contractor but rather the business is qualified to contract through a licensed contractor known as a qualifierThe owner designed and sold me my first pool when he worked for another pool company as a designer and salesmanThat experience was fairly painless which is why I trusted him and his company to construct my new poolAs a contractor with the knowledge to recognize and question the issues with my pool, I am concerned how the general public is being served by Luxury Outdoor DesignI do not recommend Luxury Outdoor Design