Dear [redacted] , We are in receipt of your letter dated September **, [redacted] stayed at one the homes in the [redacted] Vicinity from July [redacted] through July ***, Upon his party’s check out, damages were recorded on the rental propertyThe company’s security deposit policy clearly dictates if no damages were reported, the renter would receive it by the 10th business day after check outIn order to ensure accuracy with damage reporting, we requested additional information from the cleaning company, which can take up to an additional weeks [redacted] received two emails, one on September *, and the second on September **, Both emails explained the details of the damages and the costs associated with these damagesAdditionally, the emails contained evidence of such damages (photos, explanation, etc)We have received no further contact from [redacted] *** Thank you for your time and consideration on this matter
Dear [redacted] , We are in receipt of your letter dated September **, [redacted] stayed at one the homes in the [redacted] Vicinity from July [redacted] through July ***, Upon his party’s check out, damages were recorded on the rental propertyThe company’s security deposit policy clearly dictates if no damages were reported, the renter would receive it by the 10th business day after check outIn order to ensure accuracy with damage reporting, we requested additional information from the cleaning company, which can take up to an additional weeks [redacted] received two emails, one on September *, and the second on September **, Both emails explained the details of the damages and the costs associated with these damagesAdditionally, the emails contained evidence of such damages (photos, explanation, etc)We have received no further contact from [redacted] *** Thank you for your time and consideration on this matter