Luxury Treasure Jewelry Inc.

Review: I bought a Jade ring on Jan **, 2013 at Luxury Treasure Jewelry Store. The reason I decided to pay top dollar amount $1200 to buy this jade ring is that the sales woman ([redacted]) told me again and again the Jade not only was genuine but it was 100% all natural --- no treatment was done whatsoever. Jade value is determined almost exclusively by the color the fact the color is natural - because it is very rare for certain colors to occur in nature, even though the stone itself is common - natural color is everything. Natural colored and non-treated jade is referred to as Grade A jade and is expensive, grade B and below can be practically worth much less. This is why the FTC says that if the jade is Grade B or below, it must be disclosed to the customer. This was not disclosed to me on the certificate the jewelry store provided, the receipt or in any other way. The store also told me that GIA (Gemology Institute of America) does not provide any analysis of Jade. We later found this to be untrue and finally took the ring to the GIA to get appraised, and the determined it was artificially treated with Polymer injection for color enhancement - clearly grade B jade or lower. After we told the store we were taking to GIA, they then claimed that they told us it was Grade B when we bought it - evidently they are aware of the rules about selling jade and this was therefor the only thing they can say. Further, they made this claim only after many months of dispute with them during which time they never mentioned anything about this claim - we have written records of our correspondence. Our complaint is that we were fraudulently sold something that was claimed to 100% natual, and it is not. And they did not disclose to us that it was a poor grade - Grade B, not Grade A. We would like your assistance in getting our money back. Thanks in advance for any help you can provide.Desired Settlement: We want to return the item and get our money back. We don't want an exchange as we don't trust this merchant since they were not honest at the first place.

Consumer

Response:

At this time, I have not been contacted by Luxury Treasure Jewelry Inc. regarding complaint ID [redacted].

Sincerely,