We apologize for the inconvenience we may have caused you I have discussed with the owner, Ruben, about the situationHe is aware that you are having problems with your paver deckHe stopped by once to fix it before, but since this issue occurred again, he cannot be
responsible for the situationWe only give a year warranty on paver projects and we are aware this issue happened again after the year of installation. Our reasonable explanation for such issue is incorrect pool installationMost likely, there was not enough gravel compacted with the pool and therefore, does not hold pavers in place Our company has been installing paver decks and hardscapes for years and we have not had any incorrect paver deck installation complaints given to us beforeWe still have clients from 15+ years with paver decks still in place and to this day are satisfied with our job Ruben's settlement: He can stop by to take a look at the problem. He can fix the paver deck again, with an additional fee since it has been past the 1-year-warrantyIf you decide to accept our settlement, we cannot assure you that this issue will not happen again and therefore, we will not be responsible if the same event occurs again Please let me or Ruben know what you decide or if you have any questions Thank youZamantha KR***
We apologize for the inconvenience we may have caused you I have discussed with the owner, Ruben, about the situationHe is aware that you are having problems with your paver deckHe stopped by once to fix it before, but since this issue occurred again, he cannot be
responsible for the situationWe only give a year warranty on paver projects and we are aware this issue happened again after the year of installation. Our reasonable explanation for such issue is incorrect pool installationMost likely, there was not enough gravel compacted with the pool and therefore, does not hold pavers in place Our company has been installing paver decks and hardscapes for years and we have not had any incorrect paver deck installation complaints given to us beforeWe still have clients from 15+ years with paver decks still in place and to this day are satisfied with our job Ruben's settlement: He can stop by to take a look at the problem. He can fix the paver deck again, with an additional fee since it has been past the 1-year-warrantyIf you decide to accept our settlement, we cannot assure you that this issue will not happen again and therefore, we will not be responsible if the same event occurs again Please let me or Ruben know what you decide or if you have any questions Thank youZamantha KR***