In an effort to effectively respond to this complaint, we have conducted an internal investigationWe determined that when this customer made attempted to activate his SIM card, he used the instructions for portia number rather than for generating a new assigned numberUpon identifying this issue, we shipped a new SIM card to the customer and assisted him with successfully activating it with new number and $plan We sincerely apologize for the inconvenience this customer may have experiencedIf he has any questions or concerns regarding this matter, he may contact our US Customer Service Technical Support Center at [redacted] (8am to 11pm Mon-Fri EST)We trust that this provides a satisfactory response to this matter
In an effort to effectively respond to this complaint, we have conducted an internal investigation and determined that, due to an internal system error, your initial plan was cancelled and you were only able to use your reserve bundles (2nd and 3rd plans)When you notified us of this error, we corrected the issue and credited your account with an additional $planWe sincerely apologize for any inconvenience experiencedOur US Customer Service Technical Support Center can be contacted at [redacted] (8am to 11pm Mon-Fri EST) with any questions or concerns regarding this matter
Complaint: [redacted] I am rejecting this response because:When I spoke to the third party company, I was advised that I would have to talk to Lyca Mobile to get a refundLyca Mobile instructed me to go to the retailer where I payed the bill and have them contact Lyca mobile and I will get a refundWhich I did and they proceeded to tell me something differentThe third party company let me know they couldn't me a refundI would have to contact LycaI was told by many different Lyca mobile representitives that I would have to take a different step and when I tried nothing workedSo I'm not accepting the response because I was told by one person that I could get the refund then I was told I couldn't have itThey refuse to let me speak with a supervisor and gave no explanation why I was being denied a refundI feel I was taking advantageI want at the least to speak with a supervisor and/or a the no refund policy in writing and an apology for a very unprofessional staff that gives information Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am a new customer buying this new plan for a new sim to be used on a new PhoneThis is amounting to malpractice - you can check the pdf of the new receiptTo clarify I have people working for me who each need a different phone and a different sim for making callsThis is the 2nd of the sim purchase (I have purchased using my credit card but for different people and different email addresses)Lycamobile can do well to honor the promise they make on their website and not resort to these cheap practices of fleecing customers Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I was not in the country on Sep7th and I didn't call them on that day as they stated Also I didn't receive any communication from them on Sep25th I came back from my vacation on Sep8th When I tried to reactivate on Sep9th, it didn't work and I called them on that day and the struggle started since then When I talked to Ms.Roselyn on the 9th of September, she went thru she told me the auto-renewal was cancelled on Aug7th But in fact, I cancelled the auto-renewal on June 17th or 18th before I went on vacation I asked them if they could see on their end when was the auto-renewal got cancelled, she said, "they don't have a way to see it, only the back end technicians would be able to see".Whenever I call, their answer is inconsistentEach customer service person gives different answers I waited so long, but since they haven't resolved the issue, I was not able to make calls and all my contacts have this number as my contact number, I moved to a different carrier on October 4th I still have around dollars on my account with Lycamobile They have to refund that One said, they don't have refund policy and another one said, they would refund, yet another one said, the phone number is not blocked So it would be great if you could get the dollars back.Thank you so much for all your efforts and help! Regards, [redacted]
I was not in the country on Sep7th and I didn't call them on that day as they stated Also I didn't receive any communication from them on Sep25th I came back from my vacation on Sep8th When I tried to reactivate on Sep9th, it didn't work and I called them on that day and the struggle started since then When I talked to Ms.Roselyn on the 9th of September, she went thru she told me the auto-renewal was cancelled on Aug7th But in fact, I cancelled the auto-renewal on June 17th or 18th before I went on vacation I asked them if they could see on their end when was the auto-renewal got cancelled, she said, "they don't have a way to see it, only the back end technicians would be able to see".Whenever I call, their answer is inconsistentEach customer service person gives different answers I waited so long, but since they haven't resolved the issue, I was not able to make calls and all my contacts have this number as my contact number, I moved to a different carrier on October 4th I still have around dollars on my account with Lycamobile They have to refund that One said, they don't have refund policy and another one said, they would refund, yet another one said, the phone number is not blocked.So it would be great if you could get the dollars back.Thank you so much for all your efforts and help! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
dear Revdex.com,Thank you for follow up my caseActually We are very disappointed about lycamobile service, before we called their customer hotline many times to check , they hang up everytime ,no matter we waited mins , 10mins or 20minsAlso, they stopped the service created inconvenient to me as I was using the mobile service, suddenly service got cancelled , my friends and my family unable to reach me until I get other mobile service They also wasted my times to calls If I know they're such as bad quality service earlier, I won't consider to use it.We accept the refund that is what we deservedAppreciated Revdex.com helpWe will ask our friends don't use lyca at all [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Apologies for not responding sooner but staff was out for the holidaysOne of our customer service technical specialists contacted the customer weeks ago and the issue with the family plan has been corrected and the disputed amounts have been refunded to the customer's credit cardWe believe that this matter is now resolved
Complaint: [redacted] I am rejecting this response because:I did not destroy the productAccording to the tracking record from fedex, it was left on the door step of a building with apartmentsHow can it be possible that I can receive it? I called them many timesThey never told me that it was destroyedThe only thing they told me ' I cannot provide an answerThere is no refund"If the current tracking record indicates 'the product is destroyed', then they must have done something with FedexAs mentioned in the original complaint, they promised to deliver three timesEventually, it was not even shippedWhen I called, they said the same thing: ' I cannot provide an answerThere is no refund"Now, can they EXPLAIN why the sim card was not shipped even though they sweared to god? They made the last shipment after I complained to Revdex.com and called my credit card company to cancel the paymentThey knew that I was a tourist, only staying for a monthThey shipped it to me three days before I leftObviously, it's a tactic for them to force me make the paymentThat's why we told the fedex driver to return the sim cardI bought one from the store anyway.I'd like to seek the opinion of Revdex.comA company is saying that 'we don't refund even for non-delivery'Does it violate the law? I have the live-chat recordMaybe it's Fedex's mistake for the first failed deliveryI called on 1/9, the sim card was never shippedI called twice (see the original compalaint), never shipped eitherThe company refused to ship the product until I cancelled the payment, what kind of company is it?best [redacted] ***Regards, [redacted] ***
In an effort to effectively respond to this complaint, we have conducted an internal investigationWe determined that when this customer made attempted to activate his SIM card, he used the instructions for portia number rather than for generating a new assigned numberUpon identifying this issue, we shipped a new SIM card to the customer and assisted him with successfully activating it with new number and $plan We sincerely apologize for the inconvenience this customer may have experiencedIf he has any questions or concerns regarding this matter, he may contact our US Customer Service Technical Support Center at [redacted] (8am to 11pm Mon-Fri EST)We trust that this provides a satisfactory response to this matter
In an effort to effectively respond to this complaint, we have conducted an internal investigation and determined that, due to an internal system error, your initial plan was cancelled and you were only able to use your reserve bundles (2nd and 3rd plans)When you notified us of this error, we corrected the issue and credited your account with an additional $planWe sincerely apologize for any inconvenience experiencedOur US Customer Service Technical Support Center can be contacted at [redacted] (8am to 11pm Mon-Fri EST) with any questions or concerns regarding this matter
Complaint: [redacted] I am rejecting this response because:When I spoke to the third party company, I was advised that I would have to talk to Lyca Mobile to get a refundLyca Mobile instructed me to go to the retailer where I payed the bill and have them contact Lyca mobile and I will get a refundWhich I did and they proceeded to tell me something differentThe third party company let me know they couldn't me a refundI would have to contact LycaI was told by many different Lyca mobile representitives that I would have to take a different step and when I tried nothing workedSo I'm not accepting the response because I was told by one person that I could get the refund then I was told I couldn't have itThey refuse to let me speak with a supervisor and gave no explanation why I was being denied a refundI feel I was taking advantageI want at the least to speak with a supervisor and/or a the no refund policy in writing and an apology for a very unprofessional staff that gives information Regards, [redacted]
We sent the attached letter response to the customer via email today
Lycamobile charge me for the unsuccessful recharge and no refund
Complaint: [redacted] I am rejecting this response because: I am a new customer buying this new plan for a new sim to be used on a new PhoneThis is amounting to malpractice - you can check the pdf of the new receiptTo clarify I have people working for me who each need a different phone and a different sim for making callsThis is the 2nd of the sim purchase (I have purchased using my credit card but for different people and different email addresses)Lycamobile can do well to honor the promise they make on their website and not resort to these cheap practices of fleecing customers Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I was not in the country on Sep7th and I didn't call them on that day as they stated Also I didn't receive any communication from them on Sep25th I came back from my vacation on Sep8th When I tried to reactivate on Sep9th, it didn't work and I called them on that day and the struggle started since then When I talked to Ms.Roselyn on the 9th of September, she went thru she told me the auto-renewal was cancelled on Aug7th But in fact, I cancelled the auto-renewal on June 17th or 18th before I went on vacation I asked them if they could see on their end when was the auto-renewal got cancelled, she said, "they don't have a way to see it, only the back end technicians would be able to see".Whenever I call, their answer is inconsistentEach customer service person gives different answers I waited so long, but since they haven't resolved the issue, I was not able to make calls and all my contacts have this number as my contact number, I moved to a different carrier on October 4th I still have around dollars on my account with Lycamobile They have to refund that One said, they don't have refund policy and another one said, they would refund, yet another one said, the phone number is not blocked So it would be great if you could get the dollars back.Thank you so much for all your efforts and help! Regards, [redacted]
I was not in the country on Sep7th and I didn't call them on that day as they stated Also I didn't receive any communication from them on Sep25th I came back from my vacation on Sep8th When I tried to reactivate on Sep9th, it didn't work and I called them on that day and the struggle started since then When I talked to Ms.Roselyn on the 9th of September, she went thru she told me the auto-renewal was cancelled on Aug7th But in fact, I cancelled the auto-renewal on June 17th or 18th before I went on vacation I asked them if they could see on their end when was the auto-renewal got cancelled, she said, "they don't have a way to see it, only the back end technicians would be able to see".Whenever I call, their answer is inconsistentEach customer service person gives different answers I waited so long, but since they haven't resolved the issue, I was not able to make calls and all my contacts have this number as my contact number, I moved to a different carrier on October 4th I still have around dollars on my account with Lycamobile They have to refund that One said, they don't have refund policy and another one said, they would refund, yet another one said, the phone number is not blocked.So it would be great if you could get the dollars back.Thank you so much for all your efforts and help! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
dear Revdex.com,Thank you for follow up my caseActually We are very disappointed about lycamobile service, before we called their customer hotline many times to check , they hang up everytime ,no matter we waited mins , 10mins or 20minsAlso, they stopped the service created inconvenient to me as I was using the mobile service, suddenly service got cancelled , my friends and my family unable to reach me until I get other mobile service They also wasted my times to calls If I know they're such as bad quality service earlier, I won't consider to use it.We accept the refund that is what we deservedAppreciated Revdex.com helpWe will ask our friends don't use lyca at all [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Apologies for not responding sooner but staff was out for the holidaysOne of our customer service technical specialists contacted the customer weeks ago and the issue with the family plan has been corrected and the disputed amounts have been refunded to the customer's credit cardWe believe that this matter is now resolved
Complaint: [redacted] I am rejecting this response because:I did not destroy the productAccording to the tracking record from fedex, it was left on the door step of a building with apartmentsHow can it be possible that I can receive it? I called them many timesThey never told me that it was destroyedThe only thing they told me ' I cannot provide an answerThere is no refund"If the current tracking record indicates 'the product is destroyed', then they must have done something with FedexAs mentioned in the original complaint, they promised to deliver three timesEventually, it was not even shippedWhen I called, they said the same thing: ' I cannot provide an answerThere is no refund"Now, can they EXPLAIN why the sim card was not shipped even though they sweared to god? They made the last shipment after I complained to Revdex.com and called my credit card company to cancel the paymentThey knew that I was a tourist, only staying for a monthThey shipped it to me three days before I leftObviously, it's a tactic for them to force me make the paymentThat's why we told the fedex driver to return the sim cardI bought one from the store anyway.I'd like to seek the opinion of Revdex.comA company is saying that 'we don't refund even for non-delivery'Does it violate the law? I have the live-chat recordMaybe it's Fedex's mistake for the first failed deliveryI called on 1/9, the sim card was never shippedI called twice (see the original compalaint), never shipped eitherThe company refused to ship the product until I cancelled the payment, what kind of company is it?best [redacted] ***Regards, [redacted] ***