Lycatel

We responded to this customer today via emailThe following is the text of our response: We are in receipt of your complaint filed with the Revdex.com on March 7, In an effort to effectively respond to your complaint, we have conducted an internal investigationWe summarize your complaint below and, based on our research of our records, we include feedback as well1- You complain that you purchased a Lyca TV set-top box (sold by an affiliate company of Lycamobile) but that you were unable to view some of the channels advertisedWhen you called customer service to attempt a return, they said they would call you backYou filed this complaint with the Revdex.com to ensure that we would honor our 7-day return policy2- Indeed, we did honor our return policyYou were able to return the box and receive a full refundWe sincerely apologize for the inconvenience you may have experiencedIf you have any questions or concerns regarding this matter, please contact our US Customer Service Technical Support Center at ###-###-#### (8am to 11pm Mon-Fri EST)We trust that this letter provides a satisfactory response to this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Due to a system error, Mr. [redacted] was charged twice in August. When he initiated a chargeback with his credit card company, his account was blocked. We have now unblocked Mr. [redacted]’s account and refunded the extra transaction back to his credit card. Additionally, as a good will gesture, we have...

credited Mr. [redacted]’s account with an additional 30 day plan at no charge. If Mr. [redacted] has any further questions or concerns regarding this matter, she may contact our US Customer Service Technical Support Center at ###-###-#### (8am to 11pm Mon-Fri EST).

We responded to this customer today via email. The following is the text of our response: We are in receipt of your complaint filed with the Revdex.com on March 7, 2017. In an effort to effectively respond to your complaint, we have conducted an internal investigation. We summarize your...

complaint below and, based on our research of our records, we include feedback as well. 1- You complain that you purchased a Lyca TV set-top box (sold by an affiliate company of Lycamobile) but that you were unable to view some of the channels advertised. When you called customer service to attempt a return, they said they would call you back. You filed this complaint with the Revdex.com to ensure that we would honor our 7-day return policy. 2- Indeed, we did honor our return policy. You were able to return the box and receive a full refund. We sincerely apologize for the inconvenience you may have experienced. If you have any questions or concerns regarding this matter, please contact our US Customer Service Technical Support Center at ###-###-#### (8am to 11pm Mon-Fri EST). We trust that this letter provides a satisfactory response to this matter.

Review: In 7/20/15 I pay for my cellphone service via internet, and I receive and error that the transaction didn't was complete. then two days later I find out that I was charge two times the money, I was suppose to pay 59.99 dlls, and I was charge 119.98. I try many times to contact the provider (lycanmobile) with no luck, so I decide to contact the bank to claim for the second charge, so the bank did his job and I got credit for the second payment. couple days later my service was cut off, after many times I finally was able to talk to a associate from costumer service, she told me that my service was cut off and mark as a fraudulent. because the charge back. I explain to her the reason why. she ask me for copy of my id, bank card, bank statement, and the letter that show that I cancel my claim, and my service will be restore which I did.I was trying to cooperate to get my service back, so the bank debit the money from my account again to comply with my petition. so I did everything they ask for it and my service was not restore until now, the second payment was not refund. so they kept my money, and I have no service. thats the reason that im sending this email.Desired Settlement: or my service credit please I hope someone can help.

Business

Response:

Due to a system error, Mr. [redacted] was charged twice in August. When he initiated a chargeback with his credit card company, his account was blocked. We have now unblocked Mr. [redacted]’s account and refunded the extra transaction back to his credit card. Additionally, as a good will gesture, we have credited Mr. [redacted]’s account with an additional 30 day plan at no charge. If Mr. [redacted] has any further questions or concerns regarding this matter, she may contact our US Customer Service Technical Support Center at ###-###-#### (8am to 11pm Mon-Fri EST).