Our Lycos Domains property is a complicated technical system that has several vendors involved on our endTo the best of our ability we try to ensure that customer's experience zero downtime with our products, but that is not always possibleWe offer chat and email support from 9-Monday through
Friday to help users if problems do ariseDue to the size of our company and support team we are unable to offer phone support or support outside of business hoursDNS issues are difficult in particular to deal with as they can take time to propagate throughout the internetWe advise users that if changes need to be made, they can take up to hours to become active across the web
Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We have received the customer's complaint and are addressing it though their customer service support ticket. We will be responding to the user within 24 hours through their original support ticket.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that...
by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We have found the customer's complaint to be valid and will be issuing a full refund
Our Lycos Domains property is a complicated technical system that has several vendors involved on our endTo the best of our ability we try to ensure that customer's experience zero downtime with our products, but that is not always possibleWe offer chat and email support from 9-Monday through
Friday to help users if problems do ariseDue to the size of our company and support team we are unable to offer phone support or support outside of business hoursDNS issues are difficult in particular to deal with as they can take time to propagate throughout the internetWe advise users that if changes need to be made, they can take up to hours to become active across the web
Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We have received the customer's complaint and are addressing it though their customer service support ticket. We will be responding to the user within 24 hours through their original support ticket.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that...
by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]