Mr*** contacted our company after his insurance company attempted to total out his vehicle at an amount far lower than what it was worthAs he stated, his vehicle included many options that the insurance company did not want to include when doing their appraisalDue to a typo in Mr
***'s report the vehicles were noted as models, when in fact they are all models(A quick VIN check would prove so, however it's understandable why the typo confused him) We at Houston Auto Appraisers, NEVER guarantee an outcome on a specific dollar amount and we never make guarantees on variable outcomes that are out of our controlI discussed with Mr*** his options many times before moving forward and never made any moves without his consentWhen I spoke to Mr*** to discuss the umpire process, I made it very clear that going through an umpire puts the claim out of our control and he confirmed that he understood the risks when paying for the umpire serviceMr***, saw the appraisal process through to the end and came out ahead of what the insurance company was initially offeringDue to the process being fully complete and our strict no refund policy, we will not be issuing a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. Houston Auto Appraisers contacted me and offered to pursue the claim further. After reading the inaccurate statement that I 'later threatened' the company, I refuse to accept their assistance and will NOT retract any complaints. I asked that the person who contacted me send me their contact information through email but this is what they commented instead. It appears that this company cannot be truthful.
Regards,
[redacted]
The previous response was already submitted before contacting Ms. [redacted] to assist in resolving her claim. We still plan to work with her to resolve her claim if she so desires.
At Houston Auto Appraisers we have a strict 'No Refund Policy' once the order has been placed and the report has been created. There are special exceptions we are able to make, based on certain circumstances in which Ms. [redacted] met, to proceed with making a diminished value claim. After...
negotiating with the insurance company we were able to get a settlement amount. This amount was not an amount Ms. [redacted] wanted to accept so we advised her of her other options which she did not want to follow. Because of this, the offer in diminished value from her insurance company still stands and will not be raised unless she takes an alternate course of action, which we advised and were rudely denied and later threatened by Ms. [redacted] We have offered to assist Ms. [redacted] with further action and her file will remain open until a settlement has been reached, however there will be no refunds.
It's unfortunate you feel that way, however as stated previously, the ruling was not under our control therefore we should not be held liable.If there is anyone Mr. [redacted] should be upset with, it's his insurance company for offering such a low value in the first place, not us for attempting to help him get a higher amount.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: While the conclusion is less than satisfactory, I would like to thank Houston Auto Appraisers for at least creating some dialog. It is unfortunate that companies like this operate with little regard for the common good. I do agree, with Mr. [redacted], there is equal share in disappointment with an insurance industry who can make up its own rules.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
As already previously stated, a typo in the report may be the source of confusion for Mr. [redacted], however this has nothing to do with the service performed from start to finish.Mr. [redacted] came to us after being offered a considerably low amount for his vehicle from the insurance company.After our appraisal was complete and sent to the insurance company's own independent appraiser, we were not able to come to an agreement on the value due to the ~$3,000.00 differenceAfter speaking to Mr. [redacted] about his options, (moving forward with the other appraiser's number or going to an umpire) Mr. [redacted] agreed to go to an umpire.It's unfortunate that the umpire ruled low on his valuation, however this is not the fault of our company as we do not have any control over the umpires decision and should not be held liable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Thank you for your replies. It is interesting that while I did agree to the umpire, it was only after being guaranteed a better settlement. It is just deceptive sales. The main point is the typo is what caused the "red flag" by both the insurance company and the insurance companies appraiser. Even after receiving the email below from the insurance companies appraiser Houston Auto Appraisers did not fix the typo. Both the original and amended appraisal are attached and both have the same typo. This was never rectified with my insurance company which was the major issue in the final settlement. Lack of attention to detail. From: Mike [redacted] <[redacted]@gmail.com> Date: Wed, Jun 7, 2017 at 9:41 AM Subject: Re: 175313592 To: Nick [redacted] <[email protected]> I have not had a reply to last weeks email and I need to send in a status Mike [redacted] On Tue, May 30, 2017 at 4:18 PM, Mike [redacted] <[redacted]@gmail.com> wrote:This seems to be going in the wrong direction and I looked at your new COMPS and understand why we are $3,000 apart. BTW ... You should list the comps as a 2006 and Not 2009 vehicles. I have an update which I'm guessing you'll not look at but my HIGH at our level is $8,270. In that we are still $3,000 apart ... there is not a lot to discuss ... Do you have a list of Arizona Umpires you send in situations like this? Mike [redacted]
Regards,
[redacted]
Mr*** contacted our company after his insurance company attempted to total out his vehicle at an amount far lower than what it was worthAs he stated, his vehicle included many options that the insurance company did not want to include when doing their appraisalDue to a typo in Mr
***'s report the vehicles were noted as models, when in fact they are all models(A quick VIN check would prove so, however it's understandable why the typo confused him) We at Houston Auto Appraisers, NEVER guarantee an outcome on a specific dollar amount and we never make guarantees on variable outcomes that are out of our controlI discussed with Mr*** his options many times before moving forward and never made any moves without his consentWhen I spoke to Mr*** to discuss the umpire process, I made it very clear that going through an umpire puts the claim out of our control and he confirmed that he understood the risks when paying for the umpire serviceMr***, saw the appraisal process through to the end and came out ahead of what the insurance company was initially offeringDue to the process being fully complete and our strict no refund policy, we will not be issuing a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. Houston Auto Appraisers contacted me and offered to pursue the claim further. After reading the inaccurate statement that I 'later threatened' the company, I refuse to accept their assistance and will NOT retract any complaints. I asked that the person who contacted me send me their contact information through email but this is what they commented instead. It appears that this company cannot be truthful.
Regards,
[redacted]
The previous response was already submitted before contacting Ms. [redacted] to assist in resolving her claim. We still plan to work with her to resolve her claim if she so desires.
At Houston Auto Appraisers we have a strict 'No Refund Policy' once the order has been placed and the report has been created. There are special exceptions we are able to make, based on certain circumstances in which Ms. [redacted] met, to proceed with making a diminished value claim. After...
negotiating with the insurance company we were able to get a settlement amount. This amount was not an amount Ms. [redacted] wanted to accept so we advised her of her other options which she did not want to follow. Because of this, the offer in diminished value from her insurance company still stands and will not be raised unless she takes an alternate course of action, which we advised and were rudely denied and later threatened by Ms. [redacted] We have offered to assist Ms. [redacted] with further action and her file will remain open until a settlement has been reached, however there will be no refunds.
It's unfortunate you feel that way, however as stated previously, the ruling was not under our control therefore we should not be held liable.If there is anyone Mr. [redacted] should be upset with, it's his insurance company for offering such a low value in the first place, not us for attempting to help him get a higher amount.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: While the conclusion is less than satisfactory, I would like to thank Houston Auto Appraisers for at least creating some dialog. It is unfortunate that companies like this operate with little regard for the common good. I do agree, with Mr. [redacted], there is equal share in disappointment with an insurance industry who can make up its own rules.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
As already previously stated, a typo in the report may be the source of confusion for Mr. [redacted], however this has nothing to do with the service performed from start to finish.Mr. [redacted] came to us after being offered a considerably low amount for his vehicle from the insurance company.After our appraisal was complete and sent to the insurance company's own independent appraiser, we were not able to come to an agreement on the value due to the ~$3,000.00 differenceAfter speaking to Mr. [redacted] about his options, (moving forward with the other appraiser's number or going to an umpire) Mr. [redacted] agreed to go to an umpire.It's unfortunate that the umpire ruled low on his valuation, however this is not the fault of our company as we do not have any control over the umpires decision and should not be held liable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Thank you for your replies. It is interesting that while I did agree to the umpire, it was only after being guaranteed a better settlement. It is just deceptive sales. The main point is the typo is what caused the "red flag" by both the insurance company and the insurance companies appraiser. Even after receiving the email below from the insurance companies appraiser Houston Auto Appraisers did not fix the typo. Both the original and amended appraisal are attached and both have the same typo. This was never rectified with my insurance company which was the major issue in the final settlement. Lack of attention to detail. From: Mike [redacted] <[redacted]@gmail.com> Date: Wed, Jun 7, 2017 at 9:41 AM Subject: Re: 175313592 To: Nick [redacted] <[email protected]> I have not had a reply to last weeks email and I need to send in a status Mike [redacted] On Tue, May 30, 2017 at 4:18 PM, Mike [redacted] <[redacted]@gmail.com> wrote:This seems to be going in the wrong direction and I looked at your new COMPS and understand why we are $3,000 apart. BTW ... You should list the comps as a 2006 and Not 2009 vehicles. I have an update which I'm guessing you'll not look at but my HIGH at our level is $8,270. In that we are still $3,000 apart ... there is not a lot to discuss ... Do you have a list of Arizona Umpires you send in situations like this? Mike [redacted]
Regards,
[redacted]